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Contract Number 240006862751
Card Number 527 408 686
MultiRoom Number598 725 364
First NameMR Chris / CAROL
Last NameSHARPLES
Address5A the chase
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 529 557
Maiden NameDOLLAN
Sky Passwordsky
Date of Birth1977-07-14 00:00:00
e-Mailcsharples@post.alderney.ws
Sky Card Number527 408 686
Prev Sky Card Number000 000 002
Host Fee Paid2014-03-18 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-06-03 19:04:04
Modification Date2014-12-12 11:44:37
Multi Room Card 1598 725 364
Multi Room Card 1 Notes584 971 535 OLD CARD NEW CARD ARRIVED 598 725 364 card with andre (sat focus) CARD REPLACED BY 607 932 464
Multi Room Card 2605 728 906
Multi Room Card 2 Notesnew card arrived card being sent to andre at satfocus multiroom card 605 728 906 being sent to andre sat focus 10/03/2014
Multi Room Card 3587 949 454
Multi Room Card 3 NotesMULTIROOM IS WITH CUSTOMER OF STL THIS WAS GIVEN TO REPLACE VA CARD 568 459 929 - i paired this to 4f31d3 03646389686 YEARLY HOST AND SUBS DUE 01/10/2014 588 065 540 GIVEN AS A REPLACEMENT 05/04/2014
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamecsharples1
MySky Passworddollan1
Contract StatusViewing Abroad



2014-07-01 16:45:38     NEW CARD ARRIVED 598 725 364 card with andre (sat focus) CARD REPLACED BY 607 932 464 PAID 1 YEAR UPFRONT APRIL 2014



2014-07-01 16:45:25     NEW CARD ARRIVED 598 725 364 card with andre (sat focus) CARD REPLACED BY 607 932 464 PAID 1 YEAR UPFRONT APRIL 2014



2014-07-01 16:45:22     NEW CARD ARRIVED 598 725 364 card with andre (sat focus) CARD REPLACED BY 607 932 464 PAID 1 YEAR UPFRONT APRIL 2014



2014-06-12 13:54:51     SATFOCUS HAS EMAILED IN TO SAY CUSTOMER HAS LOST VIEWING I HAVE TOLD HIM SKY HAVE SWITCHED THIS CARD OFF AND WILL NEED TO REPLACE WITH ONE OF HIS STOCK CARDS HE HAS PAID FOR THIS CARD 1 YEAR UPFRONT DUE APRIL 2015



2014-05-08 13:29:54     PRIMARY CARD 527 408 686 REPLACED BY 607 996 386



2014-04-30 14:28:40     UTECMA EMAILED IN AS VIEWING OFF WILL NEED TO GIVE A REPLACEMENT CARD WITH ENTERTAINMENT PLUS MOVIES SATFOCUS WILL ALSO REQUIRE 2 REPLACEMENT CARDS



2014-04-11 14:02:09     iINVOICE HAS BEEN PAIS SO CARD FEE £100 AND YEARLY SUBSCRIPTION $654 FOR CARD 605 728 906 HAVE BEEN PAID Invoice 01 Apr 2014 Invoice Number: 5557 To: Satfocus service@satfocus.de From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Card fee for 605 512 813 100.00 100.00 1.00 1 year subscription for 605 512 813 654.00 654.00 1.00 Card fee for 605 728 906 100.00 100.00 1.00 1 year subscription for card 605 728 906 654.00 654.00 1.00 Card fee for 605 729 441 100.00 100.00 1.00 1 year subscription for card 605 729 441 654.00 654.00 Total £2262.00



2014-04-10 21:52:03     CARDS ON ACCOUNT 527 408 686 PRIMARY CARD WITH UTECMA PACKAGE REQUIRED ENTERTAINMENT PLUS MOVIES HOST AND YEAR UPFRONT DUE MARCH 2015 605 728 906 ACTIVATED FOR SATFOCUS APRIL 2014 EE PLUS SPORTS PLUS HD HOST AND YEAR UPFRONT DUE APRIL 2015 587 949 454 GIVEN TO CUSTOMER OF EDDIES AS A REPLACEMENT FOR 568 459 929 HOST AND YEAR SUBS DUE OCTOBER 2014 THIS CARD HAS BEEN REPLACED BY CARD 588 065 540 PACKAGE REQUIRED FULL WITH HD 598 725 364 IS WITH SATFOCUS CARD FEE AND YEAR UPFRONT PAID DUE MARCH 2015 EE , SPORTS PLUS HD ALL CARDS WILL BE OFF WHEN UTECMA AND SATFOCUS CONTACT US WE WILL NEED TO REPLACE ALL CARDS



2014-04-10 21:40:21     CB CALLED SKY THIS ACCOUNT IS VA ALL WILL NEED REPLACED 588 065 540 HAS BEEN GIVEN TO CUSTOMER OF STL AS A REPLACEMENT FOR 587 949 454



2014-04-05 20:42:11     EDDIES CUSTOMER OF MULTIROOM CARD HAD CALL TO UPGRADE LOOKS LIKE IT COULD BE VA CB TO CALL SKY



2014-04-02 11:10:47     repaired card as channels didnt come on



2014-04-01 16:18:27     PairED multiroom card and box 9F0503 00371656 718



2014-04-01 13:45:46     Sky+ Subscription 21 Mar - 20 Mar £10.00 Extra Subscription 21 Mar - 20 Apr £11.25 Entertainment Extra with Sports and Movies HD 21 Mar - 20 Apr £67.25 Extra Subscription 21 Mar - 20 Apr £11.25 Yours at no extra cost Sky TV total: £99.75 Credit Adjustment 13 Mar - £6.03 Payment due on 21 Mar (Updated) £93.72 Payment Received 21 Mar - £93.72 Account balance £0.00



2014-04-01 13:40:04     ANDRE AT SATFOCUS WANTS CARD 605 728 906 MULTI ROOM CARD ACTIVATED IN BOX 9F050300371656 718 AT 4PM TODAY I WILL SEND HIM AN INVOICE AS HE WILL PAY THIS 1 YEAR UPFRONT PACKAGE REQUIRED EE, SPORTS AND HD



2014-03-18 16:38:14     YEAR UPFRONT PAID FOR PRIMARY CARD WITH UTECMA 18/03/2014 NEXT YEAR UPFRONT PAYMENT WILL BE DUE 18/03/2015



2014-03-14 10:28:24     CARDS ON ACCOUNT PRIMARY CARD 527 408 686 WITH UTECMA ENTERTAINMENT PLUS MOVIES YEARLY SUBS DUE MARCH 2014 CB TO COLLECT 17/03/2014 YEARLY COST yearly cost is £606 587 949 454 MULTIROOM IS WITH CUSTOMER OF STL THIS WAS GIVEN TO REPLACE VA CARD 568 459 929 HOST AND YEAR SUNS DUE OCTOBER 2014 598 725 364 SOLD TO ANDRE 10/03/2014 ACTIVATED ON EE , SPORTS PLUS HD HAS BEEN INVOICED FOR YEAR SUB £654.00 605 728 906 MULTIROOM CARD SENT TO ANDRE AS STOCK THIS CARD HAS TO BE PAID FOR ON ACTIVATION



2014-03-14 10:23:01     paired 598 725 364 Box: 4f 700 5037 8206 518d for andre at satfocus CALLED SKY AGAIN THIS CARD HAD NOT BEEN REINSTATED SKY ADVISER HAS ASSURED ME THIS IS NOW ON HAVE EMAILED ANDRE TO ASK HIM TO CONFIRM



2014-03-13 16:10:10     paired 598 725 364 Box: 4f 700 5037 8206 518d for andre at satfocus



2014-03-13 13:47:33     please activate following card : 598 725 364 Box: 4f 700 5037 8206 518d Box is updated. Channel position Sky sports 1 Kind Regards André



2014-03-11 16:47:22     multiroom card 605 728 906 being sent to andre sat focus



2014-03-07 09:52:41     586 046 518 IS WITH FRANK ARMSTRONG PACKAGE REQUIRED EE PLUS SPORTS THIS CUSTOMER CANCELLED THIS CARD NEW CARD THAT ARRIVED IS A MULTIROOM CARD ON THIS ACCOUNT new card arrived 605 728 906 THIS CARD REPLACES 586 046 518



2014-03-05 12:14:54     advised customer to do a planner rebuild



2014-03-04 15:34:04     new card arrived 605 728 906



2014-02-27 12:59:11     REORDERD MULTIROOM CARD 586 046 518 AS FRANK ARMSTRONG WANTED TO CANCEL



2014-02-13 00:46:46     FRANK ARMSTRONG PAYS CB 3 MONTHLY FEB, MARCH AND APRIL NOW DUE EMAIL REMINDER SENT TO CB



2014-01-08 12:01:25     INFORMATION BELOW RE YEARLY DUE DATE IS NOT CORRECT IN PREVIOUS NOTE 587 949 454 GIVEN TO CUSTOMER OF EDDIES AS A REPLACEMENT FOR 568 459 929 HOST AND YEAR SUBS DUE 01/10/ 2014 PACKAGE REQUIRED FULL WITH HD



2014-01-07 23:26:01     Billing Period Charges Sky+ Subscription 21 Jan - 20 Jan £10.00 Extra Subscription 21 Jan - 20 Feb £11.25 Entertainment Extra with Sports and Movies HD 21 Jan - 20 Feb £67.25 Extra Subscription 21 Jan - 20 Feb £11.25 Yours at no extra cost Sky TV total: £99.75



2014-01-07 23:25:19     CARDS ON ACCOUNT 527 408 686 PRIMARY CARD WITH UTECMA PACKAGE REQUIRED ENTERTAINMENT PLUS MOVIES 586 046 518 IS WITH FRANK ARMSTRONG PACKAGE REQUIRED EE PLUS SPORTS 587 949 454 GIVEN TO CUSTOMER OF EDDIES AS A REPLACEMENT FOR 568 459 929 HOST AND YEAR SUBS DUE MAY 2014 PACKAGE REQUIRED FULL WITH HD 598 725 364 IS IN A CANCELLED STATUS IN STOCK WITH SATFOCUS



2014-01-03 16:15:54     587 949 454 eddies client is due to pay 1 year upfront again for multiroom on Mon 1 Sep 2014 at 10:30.



2014-01-03 16:13:14     587 949 454 multiroom is with eddie to replace pre paid VA card 597 349 224 - i paired this to 4f31d3 03646389686



2013-12-20 10:21:35     CANCELLED 598 725 364 MULTIROOM CARD 31 DAYS NOTICE.



2013-12-18 12:47:50     REPLACEMENT MULTIROOM CARD WAS BROUGHT BACK FROM SPAIN AND SENT TO ANDRE AT SATFOCUS 12/11/2013



2013-11-04 14:35:45     REPLACEMENT MULTIROOM CARD TAKEN TO SPAIN BY CB



2013-10-30 15:27:12     5a and the chase were the wrong way round apparantly Your current address 5a The ChaseWickfordEssexSS129EX



2013-10-30 15:02:08     ignore note below replacement multiroom 598 725 364 arrived at terrys



2013-10-30 15:01:25     replacement multiroom card arrived in office



2013-10-28 10:23:02     reordered 584 971 535



2013-10-23 17:06:37     Your transaction was successful. Transaction information Transaction ID 65407150K4234625J Date and time 23-Oct-2013 16:52:45 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0602 Total £59.75 GBP



2013-10-23 17:03:13     Invoice 23 Oct 2013 Invoice Number: 4484 To: 584 971 535 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 59.75 59.75 Delete Edit Total £59.75



2013-09-30 12:28:29     after we reorder 584 971 535 delete the google reminders to take subs and host



2013-09-30 12:26:57     584 971 535 - reorder multiroom card as client wants to cancel Sun, 27 October, 08:30 ? 09:30



2013-09-27 15:31:16     Graeme Schofield who has 584 971 535 wants to cancel account - told him it will be 31 days notice



2013-09-24 14:49:53     SUBS FOR 584 971 535 ARE £59.75 NOW



2013-09-23 11:00:43     Your transaction was successful. Transaction information Transaction ID 4GH55240J84204037 . Date and time 23-Sep-2013 10:43:36 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX0602 . Total £57.75 GBP



2013-09-23 10:58:05     584 971 535 MULTIROOM Invoice for 23 Sep 2013 Invoice Number: 4320 To: 584 971 535 MULTIROOM skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky subs Sep 57.75 57.75 Delete Edit Total £57.75



2013-08-23 14:08:06     Your transaction was successful. Transaction information Transaction ID 5YN63677RH5271006 Date and time 23-Aug-2013 13:41:25 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX0602 Total £57.75 GBP



2013-08-23 14:03:47     Invoice 23 Aug 2013 Invoice Number: 4114 To: 584 971 535 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 multiroom aug sub 57.75 57.75 Delete Edit Total £57.75



2013-08-14 11:53:33     couldnt get offer on this card was just wanting to take the channels off and said there were no offers available



2013-07-23 14:49:16     Your transaction was successful. Transaction information Transaction ID 64T09915DG7395522 Date and time 23-Jul-2013 14:41:09 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX0602 Total £57.75 GBP



2013-07-23 14:47:24     Invoice 23 Jul 2013 Invoice Number: 3810 To: 584 971 535 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 multiroom july sub 57.75 57.75 Delete Edit Total £57.75



2013-07-10 16:03:00     Chris collected cash for next 3 months subscriptions July , Aug and Septmenber for multiroom card 586 046 518



2013-06-23 08:51:02     JUNE SUB FOR MULTI ROOM CARD 584 971 535 TAKEN Your transaction was successful. Transaction information Transaction ID 9TM63871CP113180X . Date and time 23-Jun-2013 08:36:01 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX0602 . Total £57.75 GBP



2013-06-23 08:47:52     Invoice 23 Jun 2013 Invoice Number: 3516 To: 584 971 535 MULTIROOM skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 14 1.00 JUNE 2013 SUB FOR MULTIROOM CARD 584 971 535 57.75 57.75 Delete Edit Total £57.75



2013-06-23 08:44:59     PACKAGES REQUIRED ON THIS ACCOUNT PRIMARY CARD 527 408 686 WITH UTECMA ENTERTAINMENT PLUS MOVIES MULTI ROOM CARD 586 046 518 WITH FRANK ARMSTRONG EE PLUS SPORTS NEW MULTI ROOM CARD IS IN STOCK 587 949 454 IS IN THE VILLA MASTER BEDROOM 584 971 535 THIS CARD WAS GIVEN TO EDDIE HE DOES NOT KNOW IT IS A MULTIROOM CARD SPORTS WORLD WITH HD HOST DUE MAY 2014 HD IS ALSO ON THIS ACCOUNT CB WANTS THIS LEFT ON MEANTIME



2013-05-23 16:12:19     put in gmail to take multiroom sub monthly for 584 971 535



2013-05-23 16:02:06     Your transaction was successful. Transaction information Transaction ID 5BR9451121847221L . Date and time 23-May-2013 15:46:03 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX0602 . Total £57.75 GBP



2013-05-23 16:00:26     Invoice 23 May 2013 Invoice Number: 3192 To: 584 971 535 MULTIROOM skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Monthly sub for multiroom with eddie 57.75 57.75 Delete Edit Total £57.75



2013-05-23 15:56:48     CC FOR MONTHLY PAYMENTS FOR 584971535 5434 5820 3032 0602. 03/14 081cvc



2013-05-07 12:57:48     multi room card in as stock 587 949 454



2013-05-03 18:38:25     SANTANDER BANK ON THIS ACCOUNT Your current payment details Payment method: Direct Debit Account name: C Sharples Sort code: **-**-28 Account number: ******38



2013-05-03 18:35:06     PACKAGES REQUIRED ON THIS ACCOUNT PRIMARY CARD 527 408 686 WITH UTECMA ENTERTAINMENT PLUS MOVIES MULTI ROOM CARD 586 046 518 WITH FRANK ARMSTRONG EE PLUS SPORTS NEW MULTI ROOM CARD IS IN STOCK 587 949 454 HD IS ALSO ON THIS ACCOUNT CB WANTS THIS LEFT ON MEANTIME



2013-05-03 18:32:10     Extra Subscription 21 Apr - 20 May £10.25 Extra Subscription 21 Apr - 20 May £10.25 Extra Subscription 21 Apr - 20 May £10.25 Entertainment Extra with Sports and Movies HD 21 Apr - 20 May £65.25 Viewing Subscription Discounted 21 Apr - 20 May £11.00 CR Yours at no extra cost Sky TV total: £85.00 Payment due on 21 Apr £85.00 Payment Received 21 Apr £85.00 CR



2013-05-03 17:43:49     08 Apr 2013 Invoice Number: 3004 INVOICE DELETED AS UTECMA CANCELLED



2013-05-03 13:44:50     multiroom card 587 949 454 arrived at terrys to replace 566 593 653



2013-05-01 14:35:02     reordered 566 593 653 as utecma does not want to carry on with this card



2013-04-26 15:20:01     d/d of £85 added to outgoing payments below



2013-04-15 12:45:17     Repaired 586 046 518 to the box Standard Panasonic box 0F0210 0029279913



2013-04-11 17:37:28     1 Year subscription for entertainment / movies April 2013 until April 2014 is £585.00 , converted to Euro is ?690.00.



2013-04-09 10:10:01     this is an offer on this account saving £11 a month taken off HD would have just cancelled that offer and kept the billing this same. I have left HD on. Offer ends in Aug 2013.



2013-04-08 22:16:08     PRIMARY CARD PAID AND UP TO DATE NEXT PAYMENT DUE 2014



2013-04-08 22:15:20     INVOICE SENT TO UTECMA FOR CARD 566 593 653 Invoice 08 Apr 2013 Invoice Number: 3004 To: Utecma card 566 593 653 pilarflores@utecma.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 2 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit 1.00 Admin fee 50.00 50.00 Delete Edit 1.00 1 Year subscription for entertainment / movies April 2013 until April 2014 435.00 435.00 Delete Edit Total £585.00



2013-04-08 21:57:17     Sky+ Subscription 21/04/13 - 20/05/13 FREE Extra Subscription 21/04/13 - 20/05/13 £10.25 Extra Subscription 21/04/13 - 20/05/13 £10.25 Extra Subscription 21/04/13 - 20/05/13 £10.25 Entertainment Extra with Sports and Movies HD 21/04/13 - 20/05/13 £65.25 Viewing Subscription Discounted 21/04/13 - 20/05/13 £11.00 CR Sky TV total: £85.00 Payment due on 21/04/13 £85.00



2013-04-08 11:49:45     CB HAS GONE TO COLLECT YEAR SUB FROM UTECMA AND THEY ARE SAYING THIS IS NOT THERE CARD 566 593 653 IS A MULTIROOM ON THIS ACCOUNT CANCEL THIS DOWN TODAT



2013-03-27 21:54:45     BOTH MULTIROOM CARDS TAKEN TO SPAIN



2013-03-27 17:31:22     CAROL IS TAKING THIS CARD TO SPAIN 28/03/2013



2013-03-25 11:57:02     Billing Period Charges Discounts Sky+ Subscription 21/03/13 - 20/04/13 FREE Extra Subscription 21/03/13 - 20/04/13 £10.25  Extra Subscription 21/03/13 - 20/04/13 £10.25  Extra Subscription 21/03/13 - 20/04/13 £10.25  Entertainment Extra with Sports and Movies HD 21/03/13 - 20/04/13 £65.25  Viewing Subscription Discounted 21/03/13 - 20/04/13 £11.00 CR Sky TV total: £85.00  Payment due on 21/03/13 £85.00  We've requested payment from your bank 21/03/13 £85.00 CR Account balance £0.00 



2013-03-25 11:54:06     This account is on Entertainment Extra with Sports and Movies HD



2013-03-25 11:46:35     New multiroom card arrived at Terry's 586 046 518



2013-03-21 11:07:46     the notes on this account were so confusing! had some trouble with the sky advisor on the phone but went by carols notes and got a replacement for 583 847 249 sent out



2013-03-20 17:52:08     WE ARE WAITING ON CARD 583 847 249 AND CARD 583 847 264 IS IN STOCK



2013-03-19 09:51:56     BOARD TO CHASE UP



2013-03-16 15:55:11     NEW MULTI ROOM CARD ARRIVED 584 971 535 REPLACING 583 847 264 NOT SURE WHICH CARD THIS REPLACES BOARD TO CANCEL DOWN TILL SOLD



2013-03-14 12:49:41     STILL WAITING ON ONE MULTIROOM CARD IT WILL BE TO REPLACE 583 847 249 ( CARD WE DID NOT RECEIVE)



2013-03-14 12:48:24     ACCORDING TO MYSKY 2 MULTIROOM CARDS THAT WE REORDERED ARE DIFFERENT CARD NUMBERS 583 847 249 584 971 535 CARDS MUST HAVE BEEN SENT OUT AND NOT RECEIVED AND WE HAVE REORDERED THEM CARD ARRIVED AT TERRYS TODAY 584 971 535 - REPLACED BY 583 847 264



2013-03-07 14:11:04     chased up 566 593 661 and 561 882 549 and got new viewing cards sent out



2013-03-07 11:10:40     INVOICE FOR CARD WITH UTECMA Sky card 566593693 1 year subscription for full pack £55.00/month £660.00 Annual host fee £100.00 Admin £50.00 TOTAL £810



2013-02-13 12:37:26     reordered multiroom card 566 593 661



2013-02-13 12:37:00     reordered multiroom card 561 882 549



2013-02-12 14:30:06     Changed adress OLD - 55 Tree River House, 8 English row, Alderney, GY9 3XT NEW - 5A the chase, wickfors, essex SS12 9EX



2013-02-07 15:25:16     527 408 686 host was paid for this card on 25-01-2013



2013-02-07 09:29:36     20% off tv package £11 per month for 6 months



2012-12-07 13:34:38     Enjoy products at no extra cost Sky Go: Enjoy up to 40 live channels including thousands of hours of on demand entertainment online for free in line with your Sky TV subscription. Find out more Sky 3D: Sky 3D brings you ground-breaking documentaries, incredible entertainment, the latest Hollywood blockbusters and the ultimate sports viewing experience. Find out more Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV Hide details £96.00 Billing Period Charges Discounts Sky+ Subscription 21/11/12 - 20/12/12 FREE Extra Subscription 21/11/12 - 20/12/12 £10.25 Extra Subscription 21/11/12 - 20/12/12 £10.25 Extra Subscription 21/11/12 - 20/12/12 £10.25 Entertainment Extra with Sports and Movies HD 21/11/12 - 20/12/12 £65.25 Sky TV total: £96.00 Payment due on 21/11/12 £96.00 Payment Received 21/11/12 £96.00 CR



2012-12-06 22:32:54     Hi Pilar, The following sky cards are due for renewal soon. Please confirm if your customers wish to continue with paying one year in advance. 564 545 382 519 694 913 527 408 686 499 667 269 374 862 670 556 907 525 527 900 187 530 309 012 Many thanks, Regards, Carol



2012-05-25 10:12:29     paired multiroom card 566 593 661 to box 4f31a2 0333775260 paired multiroom card 561 882 549 to box 4f3103 0352664590



2012-05-21 14:23:14     561 882 549 and566 593 661 sent to Ronnie Upia Parcelforce Tracking No EK042322015GB



2012-04-30 19:01:44     Your current payment details Your current payment details are as follows: Payment Method: Direct Debit Account Name: C Sharples Sort Code: **-**-28 Account Number: ******38 Payment Due Date: 21st of each month



2012-04-30 14:19:38     added movies Your order reference number is 0430 5XKB 666 13745.



2012-04-26 19:15:09     Statement date: 07/04/12 Print CSV PDF Amount of last bill £132.07 Payment received for your last bill, thank you. £107.67 CR Amount owing from last bill £24.40 Sky TV £65.02 Billing Period Charges Discounts Sky+ Subscription 21/04/12 - 20/05/12 £0.00 Extra Subscription 21/04/12 - 20/05/12 £10.25 Sky+ Subscription 21/04/12 - 20/05/12 £0.00 Extra Subscription 21/04/12 - 20/05/12 £10.25 Extra Subscription 21/04/12 - 20/05/12 £10.25 Sky+ Subscription 21/04/12 - 20/05/12 £0.00 Entertainment Extra with Movies HD 21/04/12 - 20/05/12 £50.75 Extra Subscription 28/03/12 - 20/04/12 £7.94 Extra Subscription 28/03/12 - 20/04/12 £7.94 Sky+HD Pack 28/03/12 - 20/04/12 £7.94 Credit for Cancellation of Extra Subscription 21/03/12 - 20/04/12 £10.25 CR Credit for Cancellation of Extra Subscription 21/03/12 - 20/04/12 £10.25 CR Credit for Cancellation of Extra Subscription 22/02/12 - 20/03/12 £9.90 CR Credit for Cancellation of Extra Subscription 22/02/12 - 20/03/12 £9.90 CR Sky TV total: £65.02 Additional Products and Services £0.00 Billing Period Charges Discounts Voucher Reward 11/03/12 £50.00 CR £50 Marks and Spencer Vouchers 11/03/12 £50.00 Additional Products and Services total: £0.00 Payment due on 21/04/12 £89.42 Payment Received 21/04/12 £89.42 CR Account balance £0.00



2012-04-26 19:13:14     ACCORDING TO THIS BILL WE ARE BEING CHARGED FOR 3 MULTI ROOM CARD , SKY MUST HAVE SENT THESE CARDS OUT WAITING ON CARD DELIVERY FROM ALDERNEY , THESE 2 CARDS MUST BE PART OF THIS DELIVERY



2012-04-19 20:12:31     This is the card that i reordered 2 multiroom cards for 1. jeni 2. david , they has the cards and there were no notes and i thought we had never received them and reordered , this was end March and we still do not have them can you chase this up. Carol



2012-04-09 17:12:08     host fee paid in cash to Chris on 08/04/2012



2012-03-29 17:02:57     added cb's dd to this acc



2012-03-28 14:06:40     pAID £60 OF THE OSB FROM CUSTOMER 507 856 128 AND THE SKY ADVISOR CARRIED THE REST ( £24.40 ) ONTO THE NEXT MONTHS BILL AND GOT CHANNELS BACK ON BY KEEPING THE PREVIOUS DD ON ACCOUNT- NOT SURE WHOS DD THIS ?!



2012-03-28 13:32:04     £47.67 paid with c/c ending 2774 from card 382 470 680



2012-03-28 13:31:05     Your Sky TV service is suspended Please pay £132.07 and then update your payment method Understanding your bill Any changes you have made to your account will be reflected in this bill Product change(s): 20/03/12: removed Entertainment with Movies 20/03/12: removed Extra Subscription 20/04/12: removed Entertainment with Movies We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Changes to your subscription may show products appearing multiple times on your bill; some of these entries may be credits to your account. Look closely at the billing dates for each product to confirm how you are being charged. Any changes you have made to your account will be reflected in your next bill Product change(s): 11/03/12: added Sky+HD Pack 19/03/12: added Entertainment Extra with Movies This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. Amount of last bill £62.43 Payment received for your last bill, thank you. £35.50 CR Amount owing from last bill £26.93 Sky TV £104.64 Billing Period Charges Discounts Sky+ Subscription 21/03/12 - 20/04/12 £0.00 Sky+ Subscription 21/03/12 - 20/04/12 £0.00 Entertainment with Movies 21/03/12 - 20/04/12 £35.50 Extra Subscription 21/03/12 - 20/04/12 £10.25 Sky+ Subscription 21/03/12 - 20/04/12 £0.00 Extra Subscription 21/03/12 - 20/04/12 £10.25 Extra Subscription 21/03/12 - 20/04/12 £10.25 Entertainment with Movies 14/03/12 - 20/03/12 £8.69 Sky+ Subscription 28/02/12 - 20/03/12 £0.00 Sky+ Subscription 28/02/12 - 20/03/12 £0.00 Extra Subscription 22/02/12 - 20/03/12 £9.90 Sky+ Subscription 22/02/12 - 20/03/12 £0.00 Extra Subscription 22/02/12 - 20/03/12 £9.90 Extra Subscription 22/02/12 - 20/03/12 £9.90 Sky TV total: £104.64 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 21/03/12 - 21/03/12 £0.50 Additional Charges total: £0.50 Payment due on 21/03/12 £132.07 Your bill is overdue. Please make a payment as soon as possible. Make a payment Credit Card Declined 19/03/12 £132.07 CR Payment Received 18/03/12 £132.07 CR Account balance £132.07



2012-03-17 21:20:53     ORDERED 2 NEW MULTIROOM CARDS



2012-03-17 17:17:54     Deepika: Hello, you're chatting with Deepika, a Sky advisor, may I take your name please? You: Hi my name is Chris , i ordered 3 multiroon card in January and only ever received one , i have today noticed on my account that i am being charged for 3 , why is this and can you organise for me to have the 2 i did not get ? the cards that i do not have are 561 882 531 and 561 882 556 Deepika: Hi Chris , good evening . Deepika: I'm sorry to hear that, I'll do everything possible to sort this out for you Deepika: I do see that your are being charged for 3 Multiroon subscription . Deepika: The charges are applied form this month only . Deepika: As the subscription is active you have been charged for it . Deepika: However . Deepika: What I'll do is I'll send you the viewing again and leave a note on the account in regards to the issue Deepika: I would also request you to please contact us once you get the viewing cards . Deepika: And we'll credit back the loss of viewing for you . Deepika: On to your account . Deepika: Is that ok with you ? You: i can see that i have been charged for 3 , but as i said i only ever received one card , the two cards that i never received can you tell that they are not active ? are you arranging for me to get the two cards ? Deepika: Yes ,. Deepika: As per the records on the account the viewing cards are active . You: that is great thank you , any idea when i will receive the cards ? You: i have 561 882 549 and it is active , the other two i do not have , it wasnt until i checked mysky account that i realised that i was being charged for the other two Deepika: I do understand your concern . Deepika: Please stay connected online for one more minute . Deepika: Please can you confirm the Main box viewing card number please ? You: 527 408 686 Deepika: You'll receive the cards with in 3 to 5 working days . Deepika: The 2 viewing cards are 561 882 531 and 561 882 556 Deepika: Which is now replaced .



2012-03-17 15:47:46     Your current payment details Your current payment details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: ************6976 Expiry Date: 11/2014 Payment Due Date: 21st of each month Any changes you have made to your account will be reflected in your next bill Product change(s): 11/03/12: added Sky+HD Pack This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. Amount of last bill £62.43 Payment received for your last bill, thank you. £35.50 CR Amount owing from last bill £26.93 Sky TV Billing Period Charges Discounts Sky+ Subscription 21/03/12 - 20/04/12 £0.00 Sky+ Subscription 21/03/12 - 20/04/12 £0.00 Entertainment with Movies 21/03/12 - 20/04/12 £35.50 Extra Subscription 21/03/12 - 20/04/12 £10.25 Sky+ Subscription 21/03/12 - 20/04/12 £0.00 Extra Subscription 21/03/12 - 20/04/12 £10.25 Extra Subscription 21/03/12 - 20/04/12 £10.25 Entertainment with Movies 14/03/12 - 20/03/12 £8.69 Sky+ Subscription 28/02/12 - 20/03/12 £0.00 Sky+ Subscription 28/02/12 - 20/03/12 £0.00 Extra Subscription 22/02/12 - 20/03/12 £9.90 Sky+ Subscription 22/02/12 - 20/03/12 £0.00 Extra Subscription 22/02/12 - 20/03/12 £9.90 Extra Subscription 22/02/12 - 20/03/12 £9.90 Sky TV total: £104.64 Additional Charges £0.50 Payment due on 21/03/12 £132.07



2012-03-11 17:43:13     Added HD and entertainment extra



2012-03-07 11:48:43     I have resent signals for the movies pack. My sky states that this card has 3 multi room cards but there is only 1 in the notes??



2012-02-28 15:18:45     set up monthly payments with 480 070 325's card details he owes £67.29 so put in gcalender to take off after AFTER 2 PAYMENTS , I HAVE CHECKED MYSKY AND THERE IS ONLY A SMALL PAYMENT DUE FOR FEB SO THIS CARD CAN ALSO PAY MARCH , CHANGED ON GOOGLE CALANDER



2012-02-28 14:53:30     Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £35.50 Billing Period Charges Discounts Entertainment with Movies 21/01/12 - 20/02/12 £35.50 Sky TV total: £35.50 Payment due on 21/01/12 £35.50 Failed Resubmission 01/02/12 £35.50 CR Payment Received 31/01/12 £35.50 CR Direct Debit Reversal 24/01/12 £35.50 CR Payment Received 21/01/12 £35.50 CR Account balance £35.50



2012-02-28 13:07:58     Welcome to Sky Live Chat Service. A Sky Advisor will be with you shortly. You are now connected with Mohammed. Mohammed: Hello, you're chatting with Mohammed, a Sky advisor, may I take your name please? You: Chris Mohammed: Hi Chris. Mohammed: I see that you want to add up ESPN. Mohammed: Is that right? You: no You: why do you say that? Mohammed: I see that you were chatting with one of my colleague regarding adding up the ESPN. You: not me sorry. I am contacting you regarding my recording facilities Mohammed: I'm sorry to know that. You: Account No 240006862751 Mohammed: Does an error message appear on the screen when you try to view a channel/use this feature? Mohammed: Thank you. Mohammed: Does an error message appear on the screen when you try to view a channel/use this feature? You: yes Mohammed: May I know the error message? You: recording unavailable please call..... Mohammed: Thanks for confirming that. Mohammed: Can I ask what type of box you have i.e. Standard, Sky+ or Sky+HD? You: Viewing card No 561 882 549 You: Sky+HD Mohammed: Thank you for the details. Mohammed: Thank you. Mohammed: Let me access your account to check that for you. Mohammed: To access the account details, I will need to go through some security questions with you. Is that ok? You: ok Mohammed: Chris, may I know are you the account holder? You: yes Mohammed: Please confirm the full name/surname for the account along with the home address including postcode. You: Chris Sharples, 55 Tree River House. 8 English Row, Alderney GY9 3XT Mohammed: Please also confirm first & last characters from the password set up on the Sky account. Please do not supply your password in full. You: s y Mohammed: Excellent! Mohammed: That's the correct password thanks for that. Mohammed: Please give me a minute or two while I go through your account. Mohammed: Thank you for your patience. Mohammed: Chris, may I know are you able to play the recorded program? You: no Mohammed: I'm sorry to know that. Mohammed: However to help you with that what best I will do is... Mohammed: I will send you a link wherein you can fix this issue online. Mohammed: Is that fine with you? You: i was given a link a few days ago and that didnt work. your colleague told me they would need to send the problem to your technical department but since then i have heard nothing and it still doesnt work Mohammed: I am sorry for the inconvenience caused to you. Mohammed: I will take you through that procedure. Mohammed: On this chat itself. Mohammed: Is that okay? You: Yes. I think the problem may be because my primary card is not a Sky+ box Mohammed: Let us try this procedure and lets see if this works. Mohammed: Shall we start? You: Tell the procedure and I will tell if it is the same one i did a few days ago Mohammed: Okay. Mohammed: This process will stop all recordings in process and reboot the box. If there is a recording underway, consider waiting until it is completed. Rebuilding the planner will not delete any existing recordings. Mohammed: Press services on your Sky remote control and you will see the main menu with Options highlighted. You: My TVs are at the other end of the house You: so its not so easy You: tell me the whole procedure first Mohammed: I am really sorry to know that. Mohammed: Sure. Mohammed: Highlight the Settings menu using the right arrow button and press select. Mohammed: Press 0 (zero), 1 then select to access the Installer Setup menu (this menu is not listed the Settings menu options). Mohammed: Use the left/right arrows to highlight Rebuild (this will change to Sky+ Rebuild when reached) and press select. Mohammed: The on-screen message "This will take a few minutes to complete. The rebuild will stop all recordings



2012-02-22 13:49:01     paid osb £35.50 with cust 507 510 584's card as he owed offers, set up monthly payments with 480 070 325's card details he owes £67.29 so put in gcalender to take off after 1 month payment Your current payment details Your current payment details are as follows: Payment Due Date: 21st of each month Payment Method: Credit Card Card Number: **********496976 Expiry Date: 11/14



2012-02-11 14:29:26     31 days notice added to account



2012-02-07 16:05:23     Payment Method Changed Print Receipt Your monthly payment method has been changed. We'll send you a confirmation email shortly. Information Please print and retain for your records. Payment Method: Direct Debit Account Name: MR C SHARPLES Sort Code: **-**-41 Account Number: ******06 Payment Due Date: 21st of each month The collections on your bank statement will reference your account number, as above, with the following details: Reference Name: Sky Digital Originator Identification Number: 942710 Direct Debit Guarantee Date and Time: 07 February 2012, 16:03



2012-02-07 16:05:02     ADDED CUSTOMER 480 063 692 D/D DETAILS TO THIS ACCOUNT FOR 2 MONTHS 21/02/2012 AND 21/03/2012 , WILL REMOVE 29/03/2012



2012-01-27 09:39:30     Chris emailing alderney to find out if m/r cards have been received



2012-01-26 21:59:48     SKY HD SOLUTIONS INVOICE DATE: 26/01/2012 2 Victoria Place Glasgow G73 2JP Phone 01355224226 INVOICE # 1131 Bill To: UTECMA S.L. MARBELLA MALAGA DESCRIPTION AMOUNT SKY CARD 527 408 686 ENTERTAINMENT WITH MOVIES AT £35.50 / MONTH £426.00 ANNUAL HOST FEE £100.00 ADMIN £50.00 TOTAL £576.00



2012-01-26 21:34:55     CB PAYS THIS ACCOUNT BALANCE NEEDS TO BE PAID



2012-01-26 21:34:23     Important information about your account Payment on your account is overdue Please check that your payment details are correct. Amend your card or bank account details if they have changed since you set up your account. You can also clear the outstanding balance on your account with a one-off payment. Further information If you have cleared your outstanding balance, please ignore this message. Understanding your bill A change to your TV pack You have been moved to our new Entertainment pack. Don't worry, the channels you receive won't be affected and you may even receive some extra channels for no additional cost. Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £35.50 Billing Period Charges Discounts Entertainment with Movies 21/01/12 - 20/02/12 £35.50 Sky TV total: £35.50 Payment due on 21/01/12 £35.50 Your bill is overdue. Please make a payment as soon as possible. Make a payment Direct Debit Reversal 24/01/12 £35.50 CR Payment Received 21/01/12 £35.50 CR Account balance £35.50



2012-01-18 16:00:32     3 x Multiroom cards ordered on this account for Utecma



2012-01-09 21:12:00     EMAIL SENT TO UTECMA ASKING IF CUSTOMER WISHES TO PAY 1 YEAR UPFRONT AGAIN



2012-01-02 18:38:39     NO OFFER ON ACCOUNT THIS CARD IS PAID BY DEALER 1 YEAR UPFRONT AND MONTHLY SUBSCRIPTION PAID BY CB



2011-09-23 15:37:12     Payment Method: Direct Debit Account Name: Mr Chris Sharples Sort Code: **-**-30 Account Number: ******30 The collections on your bank statement will reference your account number, as above, with the following details: Reference Name: Sky Digital Originator Identification Number: 942710 Direct Debit Guarantee Date and Time: 23 September 2011, 15:36



2011-09-23 15:35:22     Payment Amount: £71.00 Card Type: Visa Card Holder's Name: MR Chris Sharples Card Number: ************5303 Expiry Date: 03/2014 Date and Time: 23 September 2011, 15:35



2011-08-11 15:22:19     got offer 25% off for 6months



2011-08-11 14:55:41     Statement date: 30/07/11 Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £35.50 Billing Period Charges Discounts 1 Pack with Movies Pack 13/08/11 - 12/09/11 £35.50 Sky TV total: £35.50 Payment due on 13/08/11 £35.50 Payment Received 13/08/11 £35.50 CR Account balance £0.00 NO DISCOUNT ON THIS ACCOUNT AS GUERNSEY ADDRESS



2011-01-12 18:54:41     invoice sent to Utecma



2011-01-12 18:52:23     Bill details Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV Open1 Pack with Movies Pack 13/01/11 - 12/02/11 £35.50 Subtotal: £35.50 Packages: £35.50 Amount due £35.50 Payment Received 13/01/11 £35.50 CR Account balance £0.00 Current Payment Details Your Current Payment Details are as follows: Payment Method: Direct Debit Account Holder: mr c sharples Sort Code: **-**-74 Account Number: ******16 Payment Due Date: 13th of each month



2011-01-11 09:52:12     Email sent to Utecma to remind them card will be due for renewal soon and it is paid 1 year upfront



2011-01-01 19:51:43     THIS CARD WAS PAID 1 YEAR UPFRONT CB TO CONTACT DEALER TO FIND OUT IF THIS WILL BE THE SAME THIS YEAR



2010-12-29 09:38:31     Active on 1 mix pack with movies, DD details on acc 916), Payment due date 13th of every month



2010-06-23 15:18:27     PAIRED CARD ON MOVIES AND VAR HAD TROUBLE AS IT WAS PENDING CANCELLED THEY HAD TO ACTIVATE IT ON SKY WORLD ADDED CBS D.D 80 07 74 0697 0116 PIN 7638



2010-06-21 13:09:55     this is paid year upfront by cb



2010-06-21 13:06:51     replaces 507 943 108 v/a make sure hd cancelled as not required i have called sky and note on account sent fedex



2010-06-19 15:53:59     527 408 686 arrived



2010-06-19 15:48:58     Previous card 255 237 638



2010-06-09 12:36:30     address changed from 5 dale place the chase. new caed reordered.-raymond



2010-06-06 17:38:49     note to g'mail to reorder card and change address



2010-04-15 13:57:09     cancelled account - last payment 7/5/10 for £7.55



2010-04-15 12:10:41     D&C (SID) TOOK THIS CARD BACK ON 10/12/09 AS THE ORIGINAL CLIENT CONTACTED D&C



2010-01-08 12:11:17     RESENT SIGNALS SKY SAY ALL OK



2009-12-07 15:50:15     D AND C RETURNED THIS CARD TO STEVE FOR SALE ON 16/11/2009



2009-10-30 09:51:48     mysky csharples1 dollan1



2009-10-30 09:51:19     Bill Dated: 29 September 2009 Select Historic Bills -Select Bill Date- 29 September 2009 30 August 2009 30 July 2009 29 June 2009 30 May 2009 29 April 2009 30 March 2009 27 February 2009 30 January 2009 30 December 2008 29 November 2008 30 October 2008 Amount owing from last month £0.00 Sky Subscriptions £57.25 Hide Bill Details Transaction Duration Description Value 13/10/2009 - 12/11/2009 Sky+ Subscription £0.00 13/10/2009 - 12/11/2009 Sky+HD Pack £9.75 13/10/2009 - 12/11/2009 Sky World £47.50 Subtotal £57.25 Additional Products and Services £0.50 View Bill Details Date/Time Transaction Description Value 13/10/2009 Credit Card Admin Charge £0.50 Subtotal £0.50 Description Payment Status Amount Total Balance: £57.75 10/10/2009 Payment Received £57.75 CR Current Balance: £0.00 Payment Due By: 13/10/2009



2006-09-22 16:05:58     paired. o/b £10.00 paid using cust c/d. on sky world.



2006-09-06 16:25:13     osb of £10.00 on acc. letter dated 17/08/2006



2006-08-15 10:44:08     CANCELLED AT BANK



2006-08-03 16:30:48     card out awaiting payment details



2006-06-09 09:48:29     CARD NOT SOLD - IN OFFICE