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Contract Number 240006862009
Card Number 508 139 698
MultiRoom Number
First NameMRS Mary
Last NamePOINTER
Address5 SCORE WAY
AddressPARKSMEAD
AddressTHE CHASE
Town / CityWICKFORD
PostcodeSS12 9EX
Telephone01268 526310
Maiden NameNEWLANDS
Sky Passwordmartin
Date of Birth1974-11-19 00:00:00
e-Mailmpointer@post.alderney.ws
Sky Card Number508 139 698
Prev Sky Card Number258 022 318
Host Fee Paid2015-11-23 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-05-31 14:28:11
Modification Date2016-12-16 10:12:41
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamempointer1
MySky Passwordnewlands
Contract StatusCard with customer, awaiting Activation



2016-12-16 10:12:44     Card was given to George in Cyprus 15/11/2016



2016-09-14 14:20:10     This card was given to Jeni on 12/09/2016 to take back to UK



2016-09-09 09:14:08     The client has returned the card and collected her deposit of £57 (€67) Card back in stock



2016-07-18 10:20:55     Client pam lane called to cancel as she now has IPTV through her ISP. tel - 952935032. I called sky and gave one months notice. Final bill. 7/8/16. 26.32GBP. She is very eager to get her deposit back. 57GBP paid on 16/01/14. Emailed client to tell her that we will refund deposit in cash or uk bank transfer when she returns the card. Host due date was 2/11/16



2016-02-24 14:43:41     Client called to change Sky to DD. 09 01 28 48319459



2015-11-23 16:02:14     Host fee taken. Account reinstated. 5229 4897 9551 4925 03/18 433 Invoice 23 Nov 2015 Invoice Number: 8455 To: 508 139 698 Pam Lane skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual Sky card host fee. 120.00 120.00 Delete Edit Total £120.00 Your transaction was successful. Transaction information Transaction ID 1BL01731ED524362W Date and time 23-Nov-2015 16:53:47 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX4925 Total £120.00 GBP



2015-09-23 13:34:00     cancelled acc as no host paid



2015-09-03 16:45:53     Hello, This email is just to advise you that your annual fee is now due for £120 and we would like to proceed taking this payment from your card ending in 5962. Please advise that we have your permission to do so. Thanks in advance, Jeni



2014-09-26 15:40:50     Variety with Sports & Movies £61.00



2014-09-01 15:10:40     Your transaction was successful. Transaction information Transaction ID 35N80396R7891883Y Date and time 01-Sep-2014 14:59:09 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5962 Total £120.00 GBP



2014-09-01 15:06:28     5229 4860 1131 5962 08/16 822



2014-09-01 10:56:29     Payment DECLINED I have emailed end user.



2014-08-26 10:31:24     WHEN YOU TAKE HOST EMAIL CUSTOMER RECEIPT lanelittleoak@btinternet.com



2014-08-26 10:29:43     Invoice 26 Aug 2014 Invoice Number: 6390 To: 508 139 698 end user skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 ANNUAL HOST FEE 120.00 120.00 Delete Edit Total £120.00 ONLY USE THESE PAYMENT DETAILS FOR £120 HOST NOTHING ELSE!!!!!!! IF YOU NEED TO TAKE A PAYMENT CONTACT THIS CUSTOMER 5229 4860 1131 5962 03/16 822



2014-08-26 10:27:34     customer called with new cc details for £120 only she has asked i do not put these on account as we call her every time we take a payment anyway



2014-08-25 13:46:06     Hi, Your annual host fee is now due, if you are happy to continue with your Sky subscription please send us new payment details as the ones we have on account have expired. These payment details will be used for your £120 host fee and your monthly payments to Sky. Regards, Holly



2014-03-24 09:50:03     Don't take any payments without checking with client first. email her



2014-01-16 12:54:45     Your transaction was successful. Transaction information Transaction ID 4X713513KG434763P Date and time 16-Jan-2014 13:14:09 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX5518 Total £57.00 GBP



2014-01-16 12:53:46     Invoice 16 Jan 2014 Invoice Number: 5029 To: 508 139 698 stl skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 57.00 57.00 Delete Edit Total £57.00



2014-01-16 12:52:14     Billing Period Charges Entertainment Extra with Sports and Movies 07 Jan - 06 Feb £57.00 Sky TV total: £57.00 Payment due on 07 Jan £57.00 Payment Received 07 Jan - £57.00 Account balance £0.00



2013-09-02 15:04:15     Your transaction was successful. Transaction information Transaction ID 5GP498909E174640R . Date and time 02-Sep-2013 15:02:58 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX5518 . Total £100.00 GBP



2013-08-14 15:45:53     cc for host 5299 3070 0341 5518 04/14 286 send receipt to lanelittleoak@btinternet.com



2013-08-13 15:49:59     Invoice 13 Aug 2013 Invoice Number: 3980 To: 508 139 698 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-08-13 15:48:42     Your current payment details Payment method: Direct Debit Account name: LANE J Sort code: **-**-28 Account number: ******59



2012-10-05 15:41:39     upgraded back to ent extra with sports and movies



2012-10-05 15:40:06     Your transaction was successful. Transaction information Transaction ID 8L757807EY216722V . Date and time 05-Oct-2012 15:39:54 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX5518 . Total £100.00 GBP



2012-10-05 12:46:15     client called in with cc details



2012-10-05 10:27:25     508 139 698 REORDER CARD IF NO REPLY FROM MESSAGE LEFT FOR END USER RE OUTSTANDING HOST FEE , CAROL MESSAGE TO REORDER 19/10/2012



2012-10-05 10:25:02     called and left a message on A/Machine. Carol



2012-09-16 11:41:21     EMAILED CB TO CALL END USER



2012-08-30 10:09:57     downgraded to entertainment only as host fee declined



2012-08-29 21:38:38     HOST PAYMENT DECLINED ?15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card. NOTE TO BOARD TO DG



2012-08-24 11:13:06     Invoice 24 Aug 2012 Invoice Number: 2177 To: 508 139 698 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 508 139 698 100.00 100.00 Delete Edit Total £100.00



2012-08-24 11:02:34     pays sky by dd



2011-11-28 16:49:29     client called regarding payments. explained they were all sorted now and billing is back to normal



2011-11-09 14:39:43     SEPT OCT NOV OFFERS TAKEN REC 2402 CC 3229 OFFER NOW COMPLETE



2011-09-13 12:09:12     INFO FOR DISCOUNT ADDED TO OFFERS 4



2011-09-12 20:22:26     Transaction ID 2079262775 Amount 43.19 GBP Description SKY Reconcile CartID/your reference VT-01- Sky card No 508 139 698



2011-09-12 20:05:22     transaction ID 2079204624 amount GBP 100.00 merchant KANELINSTALLM1 date - time 12/Sep/2011 - 14:59 shopper email lanelittleoak@aol.com cart ID VT-01-Sky 508 139 698 description Sky HD BOX created by admin@kanelinstall Payment Details creation date 12/Sep/2011 - 14:59 transaction ID 2079204624 amount GBP 100.00 status CAPTURED amount in settlement currency GBP 100.00 last update 12/Sep/2011 - 15:23 brand-protocol VISA_DEBIT-SSL cardholder name John Lane authorisation code 281126 customer interaction CUST_INTER_MOTO customer address 8 Stearey Close Milton Ernest Bedfordshire MK44 1RX UNITED KINGDOM customer phone number installation type WorldAccess installation ID 269478



2011-09-12 13:58:04     Chris, can you contact this client -- PAMELA MAINE 0034 952 935 032 , host is due and discounted offers £17.19 07/06/2011 , july/aug £13.00 each month , total £43.19 Carol



2011-09-05 13:43:26     Sky World 07/09/11 - 06/10/11 £52.00 Viewing Subscription Discounted 07/09/11 - 06/10/11 £13.00 CR Sky TV total: £39.00 STILL TO PAY JUNE/JULY/AUG/ SEP DUE ON THE 7TH



2011-07-19 11:43:49     info given to csrol from nic



2011-06-27 11:55:17     Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Direct Debit Account Holder: Mrs M Pointer Sort Code: **-**-05 Account Number: ******86 Payment Due Date: 7th of each month Update Payment Details



2011-06-27 11:52:09     Sky TVCloseSky World 07/07/11 - 06/08/11 £52.00 Viewing Subscription Discounted 07/07/11 - 06/08/11 £13.00 CR Subtotal: £39.00



2011-06-27 11:51:47     Sky TVCloseSky World (New) 07/06/11 - 06/07/11 £52.00 Viewing Subscription Discounted (New) 07/06/11 - 06/07/11 £13.00 CR Sky World 07/06/11 - 06/07/11 £52.00 Credit for Cancellation of Sky World (New) 07/06/11 - 06/07/11 £52.00 CR Credit for Cancellation of Sky World (New) 28/05/11 - 06/06/11 £16.77 CR Sky World (New) 28/05/11 - 06/06/11 £16.77 Viewing Subscription Discounted (New) 28/05/11 - 06/06/11 £4.19 CR Subtotal: £34.81 Packages: £34.81 Payment due £34.81 Payment Received 07/06/11 £34.81 CR



2010-10-18 09:29:31     upgraded back to sky world as host paid



2010-10-18 09:27:59     HOST FEE TAKEN REC 1027 (415518)



2010-10-18 09:09:50     UK 01234 825155



2010-10-18 09:02:05     PAMELA MAINE 0034 952 935 032



2010-10-07 18:32:45     NOTE TO G ' CALANDER TO REORDER 31/10/2010 IF NO HOST PAID



2010-09-03 13:36:25     dg'd to variety mix



2009-11-02 13:49:15     paired card to box 4e0405 0034751385 added on sports+movies added dd details acc num:044186 pin:2318



2009-11-02 12:43:49     CARD SOLD TO CLIENT FOR 120 EUROS



2009-10-22 16:35:25     mysky mpointer1 newlands



2009-10-22 16:34:52     Bill Dated: 23 September 2009 Select Historic Bills -Select Bill Date- 23 September 2009 24 August 2009 24 July 2009 23 June 2009 24 May 2009 23 April 2009 24 March 2009 21 February 2009 24 January 2009 24 December 2008 23 November 2008 24 October 2008 Amount owing from last month £0.00 Sky Subscriptions £22.50 Hide Bill Details Transaction Duration Description Value 07/10/2009 - 06/11/2009 Entertainment Pack £22.50 Subtotal £22.50 Additional Products and Services £0.50 View Bill Details Date/Time Transaction Description Value 07/10/2009 Credit Card Admin Charge £0.50 Subtotal £0.50 Description Payment Status Amount Total Balance: £23.00 04/10/2009 Payment Received £23.00 CR Current Balance:



2009-10-20 11:32:40     P4 CARD ARRIVED 508 139 698



2007-07-05 13:59:10     downgraded package to 6mix



2006-08-14 13:18:40     added customers c/c details added.



2006-08-10 15:00:00     katie: card repaired to new box. on skyworld.



2006-06-19 13:50:00     card out / await payment



2006-06-05 15:50:39     CARD NOT SOLD / IN OFFICE