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Contract Number 240006861787
Card Number 725 141 881
MultiRoom Number
First NameMrs Angela & Steve
Last NameWEBSTER
Address3 ARDEN WAY
AddressPARKSMEAD
AddressTHE CHASE
Town / CityWICKFORD
PostcodeSS12 9EX
Telephone01268527114
Maiden NameDICKSON
Sky PasswordGRACE
Date of Birth1973-09-05 00:00:00
e-Mailangwebster@post.alderney.ws
Sky Card Number725 141 881
Prev Sky Card Number711 458 778
Host Fee Paid2014-08-29 00:00:00
Host Fee Due2020-06-24 00:00:00
Create Date2006-05-31 14:06:05
Modification Date2019-12-22 14:53:52
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameANGWEBSTER
MySky Passworddickson12
Contract StatusViewing Abroad



2019-12-05 15:45:33     CARD VA DD CANCELLED



2019-11-08 11:13:17     08/11/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £43.85



2019-10-23 16:49:48     BILLING AND OFFER INFO Payment received 08Th October -£43.85 (£42.65 Discount) OFFER IN UPCOMING MONTHS NEXT BILL 08th NOVEMBER £43.85 (£42.65 Discount) 08th DECEMBER £43.85 (£42.65 Discount) 08th JANUARY £86.50 Calendar done to Try For New Sky Offer 23/12/2019.



2019-10-08 17:49:11     08/10/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £43.85



2019-08-08 08:30:19     08/08/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £43.85



2019-07-08 11:32:47     08/07/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £43.85



2019-06-10 14:24:03     10/06/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £43.85



2019-06-06 18:28:05     BELOW INVOICE PAID 31/05/2019 TRANSFER FROM MONSIEUR SASCHA BURZYNSKI 556 CHEMIN DE S. REF: 0015 2242 696 0219531 £14,209.58



2019-05-10 16:35:14     SASCHA EMAILED TO PAIR CARD AND BOX 4F31EA 0485240328D THIS HAS BEEN DONE



2019-05-08 12:03:06     08/05/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £43.85



2019-04-30 16:00:11     BANKING INFO PAID JUNE 2019 TO JUNE 2020 725 141 881 Annual host fee £120.00 725 141 881 Full package HD June 2019 to June 2020 £1171.78 WE HAVE COLLECTED £97.64 EACH MONTH FOR 12 MONTHS



2019-04-30 15:57:33     INVOICE SENT FOR 2019 TO 2020 INVOICE Invoice no.: 0918 Invoice date: 30 Apr 2019 Amount due: €16,412.00 Invoice to: sascha@avscon.yourweb.de 724 998 117 Annual host fee €150.00 724 998 117 Full package HD June 2019 to June 2020 €1,250.00 725 141 881 Annual host fee €150.00 725 141 881 Full package HD June 2019 to June 2020 €1,250.00 783 223 373 Annual host fee €150.00 783 223 373 Full package HD June 2019 to June 2020 €1,250.00 783 235 344 Annual host fee €150.00 783 235 344 Full package HD June 2019 to June 2020 €1,250.00 724 611 207 Annual host fee €150.00 724 611 207 Full package HD June 2019 to June 2020 €1,250.00 722 330 297 Annual host fee €150.00 722 330 297 Full package HD June 2019 to June 2020 €1,250.00 722 833 571 Annual host fee €150.00 722 833 571 Full package HD June 2019 to June 2020 €1,250.00 724 998 133 Annual host fee €150.00 724 998 133 Full package HD June 2019 to June 2020 €1,250.00 722 342 193 Annual host fee €150.00 722 342 193 Full package HD June 2019 to June 2020 €1,250.00 724 998 091 Annual host fee €150.00 724 998 091 Full package HD June 2019 to June 2020 €1,250.00 724 998 109 Annual host fee €150.00 724 998 109 Full package HD June 2019 to June 2020 €1,250.00 ADMIN FEE FOR 11 CARDS @ €40.00 €440.00 783 223 373 BT Sports HD June 2019 to June 2020 1 €572.00 €572.00 Total €16,412.00 EUR



2019-04-08 12:59:41     08/04/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £43.85



2019-03-08 14:36:37     08/03/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £42.35



2019-02-08 16:08:27     08/02/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £42.35



2019-01-08 16:44:07     08/01/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £42.35



2018-12-10 14:57:33     10/12/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £34.00



2018-11-22 10:08:18     Offer auto-renewed by Sky £42.35 for 12 months. Calendar made.



2018-11-08 12:02:45     08/11/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £34.00



2018-10-13 22:07:01     08/10/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £34.00



2018-09-10 09:25:12     10/09/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £33.97



2018-08-09 20:52:55     08/08/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £34.00



2018-08-05 23:14:51     SASCHA MESSAGED TO RESET PIN IT IS 1881



2018-07-10 15:56:46     10/07/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £34.00



2018-06-08 11:40:58     08/06/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £34.00



2018-05-14 12:08:30     10/05/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £34.00



2018-05-11 15:05:22     Banking info Paid a year upfront for Sky Full + HD June 2018 - June 2019 £1207.12 MONTHLY AMOUNT PAID £1087.12 FOR YEAR SO £90.59 EACH MONTH



2018-05-11 12:47:48     10/05/2018 TRANSFER FROM MONSIEUR SASCHA BURZYNSKI 556 CHEMIN DE S. REF: 0015 2242 696 0147407 £13,278.42 THE INVOICE WAS REQUESTED IN EUROS AND THE PAYMENT IS IN STERLING FOR INCOMING PAYMENT SECTION I HAVE DIVIDED THE AMOUNT PAID BY 11 CARDS THIS DOES NOT MATCH THE INVOICE AMOUNT



2018-05-11 12:47:29     INVOICE SENT TO SASCHA FOR 2018 TO 2019 0840 Invoice Date:25 Apr 2018 Due date:25 Apr 2018 Amount due: €15,510.00 724 998 117 Annual host fee 1 €150.00 724 998 117 Full package HD June 2018 to June 2019 €1,220.00 725 141 881 Annual host fee 1 €150.00 725 141 881 Full package HD June 2018 to June 2019 €1,220.00 783 223 373 Annual host fee 1 €150.00 783 223 373 Full package HD June 2018 to June 2019 €1,220.00 783 235 344 Annual host fee €150.00 783 235 344 Full package HD June 2018 to June 2019 €1,220.00 724 611 207 Annual host fee €150.00 724 611 207 Full package HD June 2018 to June 2019 €1,220.00 722 330 297 Annual host fee €150.00 722 330 297 Full package HD June 2018 to June 2019 €1,220.00 722 833 571 Annual host fee €150.00 722 833 571 Full package HD June 2018 to June 2019 €1,220.00 724 998 133 Annual host fee €150.00 724 998 133 Full package HD June 2018 to June 2019 €1,220.00 722 342 193 Annual host fee €150.00 722 342 193 Full package HD June 2018 to June 2019 €1,220.00 724 998 091 Annual host fee €150.00 724 998 091 Full package HD June 2018 to June 2019 €1,220.00 724 998 109 Annual host fee €150.00 724 998 109 Full package HD June 2018 to June 2019 €1,220.00 ADMIN FEE FOR 11 CARDS €440.00 Total €15,510.00 EUR



2018-04-10 12:59:34     10/04/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £34.00



2018-03-08 12:28:43     08/03/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2018-02-08 13:57:18     08/02/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2018-01-10 15:28:09     10/01/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2017-12-11 09:31:48     08/12/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2017-11-23 09:25:51     Offer renewed @ 60% off for 12 months = £32.60pm. Calendar made.



2017-11-09 13:29:03     08/11/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2017-10-10 14:16:38     10/10/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2017-09-11 11:29:50     08/09/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2017-08-09 15:42:18     09/08/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2017-07-20 19:42:57     WE CHARGED THIS CUSTOMER £80.80 EACH MONTH PROFIT IS THIS AMOUNT MINUS BANKING AMOUNT



2017-07-13 03:17:56     10/07/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2017-06-11 04:09:17     08/06/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2017-05-10 19:33:14     10/05/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2017-04-20 12:48:58     PayPal Invoice 0664 - awaiting payment. 11 cards on Full + HD @ €1224/year (€102/month) = €13,464.00 Admin fee for 11 cards at €42 each = €462 Host fee for 11 cards at €145 each = €1,595 Invoice total : €15,521.00 PAID BY BANK TRANFER 24TH AND 31ST JULY



2017-04-12 23:11:28     10/04/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2017-03-09 00:54:19     08/03/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2017-02-09 09:52:34     08/02/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £32.60



2017-01-12 11:09:12     10/01/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £8.14



2016-12-23 11:39:35     Reactivated account with 60% off TV & 50% off HD for 12 months = £32.50 pm



2016-12-14 14:02:07     Cancelled account so Steve can reactivate with an offer. Reason: Moving to the south of France



2016-12-09 13:44:18     08/12/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £80.00



2016-11-10 16:04:33     09/11/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £77.60



2016-10-13 12:36:41     The offer was for 10 months so I've rescheduled reminder for 14/12/2016 to cancel and reinstate in a week with maximum discount.



2016-10-10 11:27:53     10/10/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £68.00



2016-09-09 11:39:24     08/09/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £68.00



2016-08-11 11:01:54     Couldn't get a better discount offer. Account in contract until Jan 2017 so could't threaten cancellation. Calendarized for 13/10/16 when current offer expires.



2016-08-10 14:31:12     10/08/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £137.60



2016-08-10 00:03:25     LOOKS LIKE THIS MONTH IS A DOUBLE BILL TASK FOR STEVE TO TRY FOR A BETTER OFFER Latest bill My subscriptions 8 Aug - 7 Sep A month in advance Family with Sports & Cinema HD - including discounts Family with Sports & Cinema HD £80.00 Viewing Subscription Discounted - £12.00 Total £68.00 Free items Total £68.00 Last month's changes Due to a change in your subscription 8 Jul - 7 Aug (31 days) Family with Sports & Cinema HD - including discounts Family with Sports & Cinema HD £80.00 Viewing Subscription Discounted - £12.00 Total £68.00 6 Jul - 7 Jul (2 days) Credit for Cancellation of Family with Cinema- £2.93 Family with Sports & Cinema HD - including discounts Family with Sports & Cinema HD £5.33 Viewing Subscription Discounted - £0.80 Total £4.53 Total £69.60 Total due 8 Aug £137.60 Payment processing - £137.60 8 Aug What you still owe £0.00



2016-07-11 13:05:27     09/07/2016 CARD PAYMENT TO SKY DIGITAL INTERN,44.00 GBP ON 06-07-2016 £44.00



2016-07-06 11:20:23     Invoice 0508 paid by Sascha. Paid OSB of £44 with Santander and activated card on Full + HD 4F31EA 0485240328D Added Santander for monthly subs and set up Calendar reminder for annual renewal date. Invoice 0508 11 cards on Full + HD @ €1,224.00/year(£80/month) = €13,464 Deposit for 11 cards at €102.00 each = €1,122.00 Admin fee for 11 cards €38.25 each = €420.75 Invoice total : €15,006.75



2016-06-27 12:33:47     Sending card to Sascha at AVS.



2016-06-07 16:22:10     Card in office.



2016-06-06 13:38:52     New card arrived at Terry's 711 458 778 > 725 141 881



2016-06-02 08:44:38     Card reordered 2/6/16. Host 01/08/2016



2016-05-16 15:07:06     Added Dummy DD 09 01 28 08806038



2016-05-10 10:30:23     10/05/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £44.19



2016-04-14 14:18:03     Hey Telecom want to cancel the account and have it go off on 31st of May so I've set reminders to add dummy DD and then to reorder the card at the end of the month as it's still in contract with Family



2016-04-11 09:49:53     08/04/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £44.25



2016-04-04 14:24:54     Invoice Number: 0482 AWAITING PAYMENT June 2016 Subscription for Family plus Movies £58.25



2016-03-09 13:37:47     09/03/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £44.25



2016-02-26 16:34:35     Invoice Number:0464 PAID May 2016 subscription for Family plus Movies £58.25



2016-02-25 10:40:50     Invoice Number:0464 AWAITING PAYMENT May 2016 subscription for Family plus Movies £58.25



2016-02-10 09:59:23     10/02/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £36.99



2016-02-04 11:16:01     Invoice Number: 0445 PAID April 2016 subscription for Family plus Movies £58.25



2016-01-20 13:27:23     Invoice Number: 0445 AWAITING PAYMENT April 2016 subscription for Family plus Movies £58.25



2016-01-14 11:00:01     Offer - £14 off for 10 months



2016-01-08 10:07:13     08/01/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £53.25



2016-01-06 10:17:08     Invoice number:0424 PAID March 2016 subscription for Family plus Movies £58.25



2015-12-21 14:53:35     Invoice number: 0389 PAID February 2016 subscription for Family plus Movies £58.25



2015-12-09 16:05:47     Invoice number: 0388 PAID January 2016 subscription for Family plus Movies £58.25



2015-12-09 11:19:45     09/12/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £48.75



2015-11-20 10:37:51     Invoice Number:0311 PAID December subscription for Family plus Movies £58.25



2015-11-19 11:48:40     Invoice number:0389 AWAITING PAYMENT February 2016 subscription for Family plus Movies £58.25



2015-11-19 11:48:33     Invoice number: 0388 AWAITING PAYMENT January 2016 subscription for Family plus Movies £58.25



2015-11-13 11:28:31     You received a £1,553.49 GBP payment Transaction ID: 1X9212103M190164C Dear Sky HD Solutions Ltd, Nov 2015 payment paid £58.25 family plus movies invoice number 0310



2015-11-11 15:02:10     Offer £5 off movies for 12 months.



2015-11-11 14:30:42     no offer on this acc Family with Movies HD. On bored to try for offer



2015-11-11 14:28:11     10/11/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 IS THERE AN OFFER £80.46



2015-11-06 16:04:44     set pin to 2015



2015-11-04 13:11:41     Repaired box and card. 4F310A 0374689122 33b0438c5



2015-10-21 12:40:42     Paired to box and upgraded to Family + Movies + HD. 4F310A 0374689122 33b0438c5



2015-10-09 11:06:21     Invoice number 0311 Awaiting payment December subscription for Family plus Movies £58.25



2015-10-09 11:06:13     Invoice number 0310 Awaiting payment November subscription for Family plus Movies £58.25



2015-10-08 11:24:54     Invoice number 0309 Paid October subscription for Family plus Movies £58.25



2015-10-08 11:24:43     Invoice number 0308 Paid September subscription for Family plus Movies £58.25



2015-10-08 09:54:37     08/10/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £20.00



2015-09-16 13:03:47     Invoice Number: 0308 September subscription for Family plus Movies £58.25 Awaiting payment



2015-09-16 10:30:39     16/09/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006861787, MANDATE NO 0347 £36.13



2015-09-07 14:15:44     Repaired card to box The serial number/ version number is invalid 4F310A 0374689122 3 3b04 38c5



2015-09-01 14:14:47     Steve's note (edited so it wasn't stuck at top anymore) Movies to be added when box is paired



2015-09-01 14:08:04     SENT TO KASPER AS PART OF AN ORDER OF 31 CARDS. CARD AND FIRST MONTH SUB HAS BEEN PAID UPGRADED TO INCLUDE FAMILY CUSTOMER HAS TO BE INVOICED MONTHLY FOR ALL SUBS INVOICE ON ACTIVATION SANTANDER ADDED



2015-08-19 13:58:45     Card in office.



2015-08-18 13:16:35     Card arrived at Terry's 503 299 331 > 711 458 778



2015-08-14 14:22:07     REINSTATED ACC - no offer as cleared OSB £28.50 Sending out viewing card On Origanl pack and added DUMMY DD details to acc 08 71 99 34429728



2015-08-14 09:14:39     Female reinstate and reorder card on basic Leave old customers CC on and do a calander to remove before first bill Address OK



2015-03-16 14:47:04     CANCELLED ACC 31 DAYS NOTICE (16th April) Last Bill 8th April £8.90



2014-09-23 14:29:07     THERE WAS A HOST TAKEN IN JAN 2014 AND AUG 2014 ON THIS ACCOUNT THIS IS NOT A DOUBLE HOST FEE THE CUSTOMER WAS VERY LAST PAYING THEIR HOST FEE FOR LAST YEAR



2014-09-09 14:50:46     added to d+c accounts



2014-08-29 10:38:23     Your transaction was successful. Transaction information Transaction ID 01E16468N8299645K Date and time 29-Aug-2014 10:33:00 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6512 Total £147.00 GBP



2014-08-29 10:34:15     Invoice 29 Aug 2014 Invoice Number: 6426 To: 503 299 331 END USER skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 ANNUAL HOST FEE 120.00 120.00 Delete Edit 1.00 SKY CARD DEPOSIT 27.00 27.00 Delete Edit Total £147.00



2014-08-29 10:03:34     4763 6742 2664 6512 05/17 011



2014-08-29 10:01:33     Your monthly subscriptions cost£27.00



2014-08-29 09:57:36     added cust new cc Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************6512 Expiry date: 05/2017



2014-08-29 09:34:43     CUSTOMER HAD HOUSE BROKEN IN TO AND HAND BAG STOLEN SO SHE HAS CANCELLED HER CARD AND IS GOING TO SEND US NEW PAYMENT DETAILS TO PAY OF OSB AND PAY HOST



2014-08-25 14:58:11     Emailed D&C Annul host fee is now due on this Sky card. Please advise if customer is wishing to continue. If so provide CC details for payment.



2014-08-25 14:54:38     Sky TV Billing Period Variety 01 Sep - 07 Sep £6.32 Variety 08 Aug - 31 Aug £20.90 Yours at no extra cost Sky TV total: £27.22 Additional Charges £0.50 Payment due on 08 Aug £27.72 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************7103 Expiry date: 07/2016 PDD 8TH



2014-07-16 13:16:11     Statement date: 24 June 2014 Print PDF Understanding your bill Hide Any changes you have made to your account will be reflected in this bill Thank you for adding Sky TV to your subscription This is your first bill for this product. The addition of this product may change your regular payment amount. Help understanding my bill Sky TV Hide£49.50 You've added Variety on 13 Jun You have two charges for Variety: one for your first billing period from the date that you added Variety, and one for your ongoing monthly charge billed one month in advance. Billing Period Charges Variety 08 Jul - 07 Aug £27.00 Variety 13 Jun - 07 Jul £22.50 Yours at no extra cost Sky TV total: £49.50 Additional Charges Show£0.50 Payment due on 08 Jul £50.00 Payment Received 08 Jul - £50.00 Account balance



2014-06-13 14:00:16     MORE SIGNALS SENT



2014-06-12 14:52:05     RESENT SIGANLS Version Number: 4F31A2 Serial Number: 0333351301B Receiver ID:F2B9DB96D Model Number:R009.066.77.08P



2014-06-12 13:03:52     PAID OFF OSB WITH CUSTOMER CC AND ADDED SAME



2014-01-10 15:08:49     OSB £16.98 ON THIS ACC



2014-01-07 14:11:11     Your transaction was successful. Transaction information Transaction ID 7AJ73319BY055890E Date and time 07-Jan-2014 15:08:33 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7103 Total £120.00 GBP



2014-01-07 14:11:04     client provided cc for host 4751 2300 1138 7103 07/16 645



2014-01-07 12:17:42     Hello, The reason why your channels have been switched off at sky is the fact that your annual host fee is extremely overdue. It was due on 19/11/2013 and we usually take this 2 months before. We can reinstate your account on the lower package of entertainment extra if you wish however you will need to pay the annual host fee of £120. We can either send you an invoice for this or you can supply credit card details and we will take this manually. You paid this on 07/09/2012. Regards Charlotte



2013-12-07 12:21:25     host fee due date was 19-11-2013



2013-10-30 16:49:15     cancelled account no host paid



2013-09-05 11:25:21     downgraded to ent only to prompt response for host



2013-08-21 11:57:13     No, sorry & the engineer has gone awol & we have no contact no. DOWNGRADE THIS CARD FOR FEE WHEN DUE



2013-08-20 09:53:34     emailed d&c for cc details for host fee



2013-08-20 09:53:11     Invoice 20 Aug 2013 Invoice Number: 4044 To: 503 299 331 D and C skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-07-15 12:34:55     Reset pin to 1111 You have successfully changed your TV PIN for viewing card 503299331.



2013-07-11 14:29:12     submitted box details to sky



2012-09-07 11:02:59     Your transaction was successful. Transaction information Transaction ID 16823817GA888114G . Date and time 07-Sep-2012 11:02:47 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6887 . Total £120.00 GBP



2012-09-06 10:57:40     Invoice 06 Sep 2012 Invoice Number: 2318 To: 503 299 331 D and C skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 503 299 331 120.00 120.00 Delete Edit Total £120.00



2012-09-06 10:56:22     Hi Banny, Do you have cc details for 503 299 331 for host fee ? Regards, Carol



2012-09-04 16:45:35     Entertainment Extra with Sports and Movies HD, PDD 8th of every month, Payment method: Credit Card Card type: MASTERCARD Card number: ************7189 Expiry date: 06/2014



2011-11-23 15:58:46     NOV OFFER TAKEN REC 2725 CC 0832



2011-10-27 10:22:28     oct offer taken rec 1985 cc 0832



2011-10-13 00:03:11     I HAVE ADDED THIS REFUND INTO SATCLICK PAYMENTS FOR CARD 506 621 150 AS THIS C/C WAS ATTACHED TO THIS CARD IN ERROR



2011-10-13 00:01:56     refunded £133.01 rec 1713 c/c 0832



2011-10-12 23:58:23     Hi, I apologise for this late reply , Chris has tried to call you several times this evening and not managed to get you. From what i can see your c/c has been attached to 2 different sky cards, this has unfortunately happened as a previous email from DHS has your c/c details but it refers to your sky card and further down the email thread it changed to a different sky card and a member of our staff has mistakenly thought it was the same c/c for both sky cards, the good thing is that at last this has been identified. I am really sorry for all the anxiety this has caused you. Your monthly bill to sky is £62.75 paid on the 8th month , due to this admin error the wrong amount has been collected by sky and your payments have been short. In June you paid £26.68 and we paid on your behalf £36.07, this was paid together with the July shortfall of £26.00, the £62.07 on your statement , in August , September and October we also paid £26.00 for you as the payments were again short. In total your payments to sky have been short by £140.07 and you have paid Satclick/Kanel £140.07. On 02/09/2011 £100.00 annual host fee was charged to your card, this is an automated service that gets paid every year. All payments on this account are all correct and up to date and hopefully sky will have payment problem resolved as soon as possible.This has happened with many accounts and has been a real headache for us. Your c/c has also been used to pay a second card. 22/06/2011 for £26.00 , 17/07/2011 for £86.07 and then again 17/09/2011 for £26.00 , total £133.01, i have refunded this back onto your c/c ending 0832 and changed all records to make sure this does not happen again. I hope you will accept our sincere apologies. Regards, Carol



2011-09-20 21:47:01     Hi Andrea, I have had a close look at this account and from what i can see you have 2 sky cards and the c/c we have on file end 0832. Sky have had an admin error for the past 4 months and the payments that have been taken are short. We have paid the payment shortfall for your customer to make sure their viewing is not interrupted and then charged this amount to the c/c we have on file. Card 506 621 150 From April to September 2011 payment to sky have been £158.08 short. April £22.91 was paid instead of £62.75 , £39.84 short, May £48.51 was paid , £14.24 short , June £36.75 was paid £26.00 short , July , August and September same as June , all £26.00 short, total short to sky £158.08, Payments to date paid by Satclick/Kanel £133.07, 22/06/2011 £20.94 17/07/2011 £86.07 17/09/2011 £26.00 Card 503 299 331 From June 2011 to September 2011 payments to sky have been £114.07 short, June £36.07 short , paid £26.68 instead of £62.75, July , August and september all £26.00 short, paid £36.75 / month instead of £62.75, total short to sky £114.07, Payments to date paid by Satclick/Kanel £140.07, 13/07/2011 £62.07 21/07/2011 £26.00 24/08/2011 £26.00 25/08/2011 £26.00 This account has overpaid Satclick/Kanel £26.00. Card 503 299 331 has an O/B to sky for £25.01, Card 503 299 331 is due a refund of £26.00. If this is the same customer for both cards can you confirm if a refund has to be done and £25.01 O/B paid , or will one out rule the other ? Sky system for accounts is still having problems taking payments and your customer may find 2 seperate payments taken which will add up to the same amount, this error should be rectified soon. I hope this explains all payments.Please advise me how you wish to proceed. Regards, Carol



2011-09-02 12:23:05     HOST FEE PAID REC NUM 0617 CC 0832



2011-08-27 14:08:38     offer taken twice in error rec 395 cc 0832



2011-08-25 16:52:57     august offer taken. rec 0336. c/c 0832



2011-07-21 15:52:18     offer taken rec 3986 £26 (640832)



2011-07-13 13:17:00     offer taken together june £36.07 july £26 rec 3725 c.c 0832 total £62.07



2011-07-13 07:14:38     info sent to board to take june and july offer



2011-06-18 14:27:27     Your Current Payment Details are as follows: Payment Method: Credit Card Card Type: MasterCard Card Number: ************0832 Expiry Date: 06/12 Payment Due Date: 8th of each month



2011-06-18 14:26:59     Sky World (New) 08/06/11 - 07/07/11 £52.00 Viewing Subscription Discounted (New) 08/06/11 - 07/07/11 £26.00 CR Sky+HD Pack 08/06/11 - 07/07/11 £10.25 Sky+ Subscription 08/06/11 - 07/07/11 £0.00 Sky World 08/06/11 - 07/07/11 £52.00 Credit for Cancellation of Sky World (New) 08/06/11 - 07/07/11 £52.00 CR Sky World (New) 27/05/11 - 07/06/11 £20.13 Viewing Subscription Discounted (New) 27/05/11 - 07/06/11 £10.07 CR Credit for Cancellation of Sky World (New) 27/05/11 - 07/06/11 £20.13 CR Subtotal: £26.18 Packages: £26.18 Additional chargesOpenCredit Card Admin Charge 08/06/11 - 08/06/11 £0.50 Subtotal: £0.50 Admin charges: £0.50 Payment due £26.68 Payment Received 05/06/11 £26.68 CR



2011-06-18 14:25:49     This bill is affected by changes to your account £26.68 will be collected from your account on or around 08/06/11, because of changes made to your account on 27/05/11.



2010-11-19 13:09:31     Host paid today £100 1234



2010-11-19 12:12:58     OSB WAS £184 paid by c.c 640832 added same bill was £61.50 in sept then £61.50 for october they then switched viewing off and had to pay 1 month in advance to get viewing back on



2010-09-30 11:12:02     MY SKY Username ANGWEBSTER Password dickson12 Email angwebster@post.alderney.ws Date of birth 05/09/1973 Security question MMN Answer to security question dickson OSB £61.50 ON THIS ACC



2010-09-29 08:42:51     c.c declined osb £61.50



2010-09-08 09:41:58     repaired card to box again



2010-08-12 09:02:59     M 11 270 V 4F31A2 S 0333351301 C 503 299 331 card paired again



2010-08-10 15:34:30     paired card to new hd box



2010-08-01 06:52:04     THIS ADDRESS WAS MEANT TO BE CHANGED TO CUSTOMERS OWN ADDRESS IN DEC 09



2009-12-29 13:03:03     PAIRED CARD ver - 4e300e ser - 0285775116 on skyworld added cc (906887) pin no - 9841



2009-12-22 10:01:48     £130 (7434)



2009-12-07 12:05:14     Forced signal sent



2009-10-12 15:00:19     P4 CARD SENT TO D & C , £75.00 ADDED ONTO OCT 09 ACCOUNTS AS NO HOST FEE PAID



2009-10-09 10:28:33     P4 CARD 503 299 331



2006-10-05 09:48:00     HAD NOT RECIEVED CONTRACT, BUT MADE PAPERLESS ACCOUNT, VIEWING WILL BE SWITCHED ON TODAY.



2006-09-26 14:01:22     Switched on - no contract received.



2006-09-08 15:23:31     Added cust d/d details to the acc.



2006-09-08 10:09:35     VIEWING SWITCHED BACK ON, CARD PAIRED & RECORDING FACILITIES ACTIVATED.



2006-06-16 09:37:57     CARD OUT - AWAITING PAYMENT



2006-06-05 15:25:56     CARD NOT SOLD / IN OFFICE