Transactions

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Contract Number	240006866950
Card Number	581 347 846
MultiRoom Number	568 459 929
First Name	MRS Sara
Last Name	JOHNSTONE
Address	551 B The Chase
Address	Wickford
Address
Town / City	Essex
Postcode	SS12 9EX
Telephone	01234 838 116
Maiden Name	griffin
Sky Password	david
Date of Birth	1980-04-12 00:00:00
e-Mail	s.johnstone@post.alderney.ws
Sky Card Number	581 347 846
Prev Sky Card Number	570 628 842
Host Fee Paid	2013-01-07 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2006-05-31 10:05:44
Modification Date	2013-10-31 14:35:32
Multi Room Card 1	568 459 929
Multi Room Card 1 Notes	giving to david kinloch to take to cannes RETURNED FROM DAVID KINLOCH , CAROL TAKING TO SPAIN 10/10/2012 this card has been sold to a customer of Eddies and has paid 1 year upfront host on this card due 1 year from now will do a google calander 22/10/2013 CARD OFF FOR VA NEW CARD SENT 592 406 920
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	JOHNSTONE12
MySky Password	griffin
Contract Status	Viewing Abroad

2014-01-08 11:34:38 597 349 224 WAS GIVEN AS A TEMP REPLACEMENT AS THIS IS EDDIES OWN CARD 03.01.2014 CARD 587 949 454 WAS GIVEN TO THIS CUSTOMER

2013-10-31 14:36:05 Host fee due date for this card was 22-01-2014

2013-10-24 11:50:05 MULTI ROOM CARD HAS BEEN REPLACED BY CARD 597 349 224 HOST AND YEAR UPFRONT DUE OCTOBER 2014

2013-10-16 18:05:09 OFF FOR VA Any changes you have made to your account will be reflected in your next bill You have removed Sky TV from your subscription You may see some credits on your next bill for products you have removed. This is because we collect some subscription payments in advance, so when you cancel a product, we refund you the advance payments pro rata. Product changes 14 Oct: removed Entertainment Extra with Sports and Movies 14 Oct: removed Extra Subscription 14 Oct: removed Sky+ Subscription 14 Oct: removed Sky+HD Pack This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. Sky TV Show£78.50 Additional Charges Show£0.50 Payment Received 01 Oct - £10.25 Payment due on 09 Oct (Updated) £68.75 Payment Received 09 Oct - £68.75 Account balance £0.00

2013-10-10 13:38:49 Eddies customer paid CB 500 euro can you update satclick

2013-10-09 16:54:46 don't use cvc code below**************

2013-10-09 16:53:52 4257 1990 5002 2765 09.16 859

2013-10-09 16:52:53 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2765 Expiry date: 09/2016

2013-10-02 11:40:41 changed pin on 568 459 929 to 9929

2013-10-01 11:06:04 PAID £10.25 TOWARDS BILL WITH OFFER CC 1729

2013-09-24 16:25:31 I HAVE EMAILED EDDIE SEVERAL TIMES RE MULTIROOM CARD WHICH IS DUE FOR RENEWAL 568 459 929 IF NO WORD BACK I WILL DO A GOOGLE CALANDER TO CANCEL DOWN MULTI ROOM CARD ONLY ON TUE 01/10/2013

2013-09-24 14:09:57 Invoice 24 Sep 2013 Invoice Number: 4346 To: 581 347 846 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00

2013-09-24 14:07:59 Your transaction was successful. Transaction information Transaction ID 3NY93074PV427535B . Date and time 24-Sep-2013 13:42:32 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX2765 . Total £68.75 GBP

2013-09-24 14:04:32 Invoice 24 Sep 2013 Invoice Number: 4345 To: 581 347 846 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky Card Deposit 68.75 68.75 Delete Edit Total £68.75

2013-09-24 13:43:18 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2765 Expiry date: 09/2016

2013-09-24 13:39:26 Sky TV Billing Period Extra Subscription 09 Sep - 08 Oct £11.25 Entertainment Extra with Sports and Movies HD 09 Sep - 08 Oct £67.25 Sky TV total: £78.50 Additional Charges £0.50 Payment Received 05 Sep - £10.25 Payment due on 10 Sep (Updated) £68.75 Payment Received 10 Sep - £68.75

2013-09-05 11:34:36 paid £10.25 off bill with offer card 3624

2013-08-12 15:19:47 cancelled bt sports as this was added to the wrong card

2013-08-12 09:06:36 I THINK THERE HAS BEEN A MIX UP WITH THIS ACCOUNT THE PRIMARY CARD IS NOT WITH JON PLONKINS IT IS WITH DRAGON SIF CUSTOMER WE HAVE ADDED BT SPORTS FOR JON THIS MAY NEED TO BE CANCELLED I HAVE EMAILED HIM TO ASK IF HIS BT SPORTS IS ON WAITING ON A REPLY I AM SURE HIS CARD IS 556 128 767

2013-07-30 09:47:31 BT SPORTS HAS BEEN ADDED WITH CB SANTANDER BANK ACCOUNT Mrs SARA JOHNSTONE Tel -01234838116 Password - griffin100 Email - s.johnstone@post.alderney.ws Security q - name of first pet Answer - buster MMN - griffin DOB -12/04/1980 Billing Address THE CHASE 551 B WICKFORD ESSEX SS12 9EX Your account log in details Name:SARA Last name:JOHNSTONE Email address:s.johnstone@post.alderney.wsThis is the username you'll use to log in to BT.com Answer:******** Your order details Order date30/07/2013 Order numberSP4ZZA004000160318

2013-07-05 16:59:55 used cc 2338 to pay £19 towards bill

2013-06-04 11:49:51 not been charged for the boxing event

2013-05-28 09:52:15 568 459 929 - make sure we have not been charged for the boxing on this card Tue, 4 June, 08:30 ? 09:30

2013-05-28 09:47:47 called up and asked why i never received the boxing fight on my multiroom card and sky advisor said that the boxing order was not processed as a call back has not been done on this box so he said we will not be charged for this

2013-05-28 09:10:53 i booked this fight through the auomated service at sky

2013-05-27 13:41:20 called sky they are saying the boxing was booked on 581 347 846 INSTEAD of 568 459 929. I have asked for a refund but they need to know how the fight was booked? I said was a call but there is no record of that. Speak to Charlotte tomor.

2013-05-23 17:11:53 BOOKED THE BOXING FOR SATURDAY NIGHT

2013-05-10 14:34:14 PACKAGES REQUIRED ON THIS ACCOUNT PRIMARY CARD WITH JON 581 347 846 Entertainment Extra with Sports and Movies HD + ESPN MULTIROOM CARD 568 459 929 CUSTOMER OF EDDIES 1 YEAR UPFRONT

2013-05-03 12:38:04 Paid off £10.25 with offer card 4973 5599 6455 1923 12/14 346

2013-05-03 10:28:41 TRIED TO PAY £10.25 WITH OFFER CARD SKYS SYSTEMS ARE DOWN AND WONT TAKE PAYMENT ONLNE

2013-04-01 12:02:14 Tried to pay £10.25 on this account twice computer keeps freezing. will check my sky in an hour or two as dont want to keep trying and its worked.

2013-03-22 14:43:23 got 50% off sports and movies for 3 months

2013-03-21 23:22:47 Please try for a discount. Female account. Let me know. Carol

2013-03-08 11:45:20 Card and box should be active and client will not be charged for HD. ESPN has been added. Regards Charlotte

2013-03-08 11:43:54 took off hd as sif client does not want this, then realised that the stl multiroom card does want this so i readded it back onto the account ... there is a gmail to pay £10.25 off the sifs customers bill a month so thats fine

2013-03-08 11:19:48 added espn

2013-03-08 11:17:04 paired 581 347 846 to 1.3.58 9F0C03 0184426778

2013-03-05 10:01:27 SIF EMAILED TO ASK IF THIS IS THEIR CARD

2013-02-01 15:04:46 ADDED 3D

2013-01-22 09:58:30 NO OFFER GIVEN AS IT IS ON A DISCOUNT £7 PER MONTH TILL APRIL.

2013-01-07 13:30:42 WHEN DRAGON RECEIVES NEW CARD FIND OUT WHAT PACKAGE HE REQUIRES AS WE CAN ONLY CHARGE THEM FOR THEIR OWN PACKAGE

2013-01-07 13:29:23 Sky+ Subscription 09/01/13 - 08/02/13 FREE Extra Subscription 09/01/13 - 08/02/13 £10.25 Entertainment Extra with Sports and Movies HD 09/01/13 - 08/02/13 £65.75 Viewing Subscription Discounted 09/01/13 - 08/02/13 £7.00 CR Sky TV total: £69.00 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 09/01/13 - 09/01/13 £0.50 Additional Charges total: £0.50 Payment due on 09/01/13 £69.50 Payment Received 06/01/13 £69.50 CR Account balance £0.00

2013-01-07 13:28:30 I HAVE ADDED DRAGONS CC DETAILS TO THIS ACCOUNT Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************2765 Expiry date: 09/2013 I WILL PUT A CALANDER REMINDER TO MAKE A PAYMENT OF £10.25 EACH MONTH INTO THIS ACCOUNT AS WE HAVE A MULTIROOM CARD ATTACHED TO THIS ACCOUNT PAY THIS AMOUNT WITH AN OFFER CARD BEFORE DUE DATE TO SKY

2013-01-07 13:04:34 Your transaction was successful. Transaction information Transaction ID 91T79992GK335584B . Date and time 07-Jan-2013 14:03:42 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX2765 . Total £106.00 GBP ANNUAL HOST AND POSTAGE FOR NEW CARD TAKEN

2013-01-07 13:01:54 Invoice 07 Jan 2013 Invoice Number: 2699 To: 581 347 846 Dragon skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit 22 1.00 Carriage 6.00 6.00 Delete Edit Total £106.00

2013-01-07 12:50:24 NEW CC DETAILS TO BE ADDED Cc details 4257 1990 5002 2765 09.13 859

2013-01-04 15:07:28 581 347 846 SENT TO DRAGON

2012-12-31 11:19:25 581 347 846 arrived at terrys

2012-12-23 21:55:58 DRAGON ARE WANTING THIS REPLACEMENT CARD SENT TO THEM, I HAVE PUT ADDRESS IN FOLDER ( CUSTOMER WAITING ON CARD )

2012-12-19 09:47:27 reordered primary card

2012-12-18 15:56:42 CALANDER REMINDER TO REORDER PRIMARY CARD IF NO WORD BACK FROM SIF BY MONDAY 24/12/2012

2012-12-16 13:38:05 CHANNELS WENT OFF TODAY OB PAID WITH CC 1865 AND SAME ADDED WE MAY HAVE TO REORDER THE PRIMARY IF SIF CONFIRM TOMORROW THAT DRAGON DO NOT WANT THIS CARD IF DRAGON DO WANT THIS CARD THERE CC EILL NEED TO BE ADDED

2012-12-15 11:23:38 PRIMARY CARD 570 628 842 IS WITH DRAGON MULTIROOM CARD 569 882 665 IS WITH A CUSTOMER OF STL THAT HAS PAID 1 YEAR UPFRONT

2012-12-15 11:21:30 THIS ACCOUNT IS OFF DUE TO A PAYMENT CLAWBACK Credit Card Chargeback 14/12/12 £69.50 Payment Received 06/12/12 £69.50 CR Account balance £69.50 THERE IS ONLY ONE MULTIROOM ON THIS ACCOUNT Sky+ Subscription 09/12/12 - 08/01/13 FREE Extra Subscription 09/12/12 - 08/01/13 £10.25 Entertainment Extra with Sports and Movies HD 09/12/12 - 08/01/13 £65.75 Viewing Subscription Discounted 09/12/12 - 08/01/13 £7.00 CR Sky TV total: £69.00 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 09/12/12 - 09/12/12 £0.50 Additional Charges total: £0.50 Payment due on 09/12/12 £69.50

2012-12-10 11:38:28 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6370 Expiry date: 09/2013

2012-10-22 16:54:07 HD ALSO ADDED AND CB CHANGED PIN

2012-10-22 16:52:53 568 459 929 THIS MULTIROOM CARD HAS BEEN SOLD TO A CUSTOMER OF EDDIES PAID SUBS 1 YEAR UPFRONT HOST DUE 1 YEAR FROM TODAY WILL DO A GOOGLE CALANDER

2012-10-09 08:02:20 MULTI ROOM CARD 568 459 929 RETURNED FROM DAVID KINLOCH , CAROL TAKING TO SPAIN 10/10/2012

2012-09-18 16:58:24 David Kinloch says he left a sky card on the table in the porch have it here

2012-08-24 10:51:35 giving multiroom card 568 459 929 to david kinloch to take to cannes

2012-08-24 10:49:25 upgraded to sky world

2012-08-24 10:44:53 couldnt pay osb because of no cvc so i just phoned and set up the card details and had the balance carried through to next months bill, channels should be on now

2012-08-24 09:26:22 Credit Card Declined 07/07/12 £24.33 Payment Received 06/07/12 £24.33 CR Account balance £24.33

2012-06-26 13:53:56 END USER INFO Dave Frevert davefrevert@earthlink.net My French mobile is +33 (0)6 81 83 39 21

2012-06-26 13:47:23 THIS CARD IS BEING SENT TO DRAGON SIF CUSTOMER TO REPLACE VA CARD 522 999 143

2012-06-26 13:00:35 Sky TV Hide details £23.83 Billing Period Charges Discounts Entertainment 23/07/12 - 08/08/12 £10.97 Viewing Subscription Discounted 23/07/12 - 08/08/12 £8.23 CR Sky+ Subscription 09/07/12 - 08/08/12 FREE Entertainment Extra 09/07/12 - 22/07/12 £10.84 Extra Subscription 09/07/12 - 08/08/12 £10.25 Sky TV total: £23.83 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 09/07/12 - 09/07/12 £0.50 Additional Charges total: £0.50 Payment due on 09/07/12 £24.33

2012-06-22 16:06:02 couldnt cancel this account as it is in contract, they are saying it has a multiroom card but i cant see any record of this??? iv downgraded and added dummy cc 9415

2012-06-22 13:55:18 ON BOARD TO CANCEL AND REMOVE CUSTOMER C/C DETAILS

2012-06-22 13:49:20 CARD RECIEVED PREVIOUS CARD 561 495 979 . PREVIOUS CARD 527 875 868

2012-06-20 11:35:14 570 628 842 on its way from terry

2012-06-18 11:47:32 when we receive card cancel down account and remove this customers c/c details

2012-06-18 11:46:26 reordered card

2012-06-18 09:33:02 Customer called he is not happy with service as Steve charged him 160 euro for a card only and he has no sports or movies , customer has decided to but a new HD box and card from TVONE. Reorder this card ASAP , when we receive card cancel down account and remove this customers c/c details, This account seems to be paying for 2 multiroom cards no idea why make sure you say we never ordered them and why have we ben charged ! Carol

2012-05-01 09:33:03 client called to say he is not getting some Sports or movie channels but will not be back in Spain for a couple of months but it sounds like it might be a problem with his communal system.

2012-05-01 09:31:41 client is Ian Ritchie 07715420833 ian.ritchie@weatherford.com

2012-04-29 12:05:20 DIRECT DEBIT DETAILS ADDED TO ACCOUNT Payment Method Changed Print Receipt Your monthly payment method has been changed. We'll send you a confirmation email shortly. Information Please print and retain for your records. Payment Method: Direct Debit Account Name: MRS S JOHNSTONE Sort Code: **-**-26 Account Number: ******22 Payment Due Date: 9th of each month The collections on your bank statement will reference your account number, as above, with the following details: Reference Name: Sky Digital Originator Identification Number: 942710 Direct Debit Guarantee

2012-04-28 13:33:52 Paired to Grundig 286_544 4E0503 00600 32556

2012-04-28 11:48:19 OLD OLD CARD NUMBER 508 893 476

2012-04-28 11:34:05 NEW CARD ARRIVED AT TERRYS 561 495 979 , THIS CARD WAS UPLIFTED FROM TERRY VIA FEDEX AND DELIVERED TO STEVE PATMORE AS STOCK

2012-04-23 09:55:34 added dummy cc details

2012-04-23 09:00:45 Leanne, This is a card Eddie has eben trying to get on but there is some fault at sky end , can you get a new card sent out as dad has ordered a multi room card with this as the primary. Carol

2012-04-23 08:58:34 UNABLE TO GET THIS CARD ON EDDIE IS REPLACING CARD WITH 568 134 225

2012-04-21 13:11:39 card still saying wrong card, sky sending new card, also ordered multiroom card

2012-04-21 12:44:51 Address detailsYour current address 11 Campbell CloseHIGH WYCOMBEBuckinghamshireHP135XYYour new address 551 B The ChaseWickfordEssexSS129EX

2012-04-20 10:06:11 Hello, as this card is still not on, Sky said that they will do a scanny action on the viewing card which involves forced multiple signals being sent to enable the card. Give this 24 hours and if it doesnt come back on Sky said they will have to send a new viewing card. Sorry for the inconvenience. Charlotte

2012-04-19 11:30:00 told sky software update has been done and resent signals

2012-04-19 11:24:31 model no is now R003.047.29.00P.

2012-04-19 09:47:22 Hello, I have repaired the box and sent signals. Sky advisor said to switch everything off and un plug everything. Remove viewing card and give it a clean, leave for a minute then plug everything back in and re insert viewing card. If this does not work she said a system dowload will be needed. Regards, Charlotte

2012-04-18 11:13:03 Hi Eddie, I have had the card and box paired again , let me know if channels are on . Regards, Carol

2012-04-18 11:11:42 Himanshu: I have paired up the card and have updated the signals , the signals will be updated in next 2 minutes to 4 hours. You: WILL THIS DEFO WORK THIS TIME AS I REPAIRED IT YESTERDAY Himanshu: Yes it will Himanshu: As I have updated it correctly. Himanshu: And have updated it as per the details. Himanshu: Not to worry at all.

2012-04-18 10:49:23 Please pair this card on family pack R003.047.28.oop 0365756542 4F31AB 4462 7815 0752 9442 01 13 922

2012-04-17 14:07:34 I have updated the signals and paired the card to the box. Usually the signal takes 2 minutes to 4 hours to be updated. Downgraded to family pack. Was on full pack with HD. will take 31 days.

2012-04-17 13:35:02 Correct box details should be V- 4F31A8 S -0365756542 M - R003.047.28.oop

2012-04-17 12:32:58 Please pair this card on family pack R003.047.28.oop 0365756542 4F31AB 4462 7815 0752 9442 01 13 922 added cc details. but sky are saying box details are incorrect. Plus address at sky is 11 Campbell Close HIGH WYCOMBE Buckinghamshire HP135XY

2012-03-30 10:42:01 added dummy cc because d+c didnt want anything coming from their old clients cc Payment Method: Credit Card Card Type: MasterCard Card Holder's Name mrs s johnstone Card Number: ************8113 Expiry Date: 01/2015 Payment Due Date: 9th of each month Date and Time: 30 March 2012, 10:40

2012-03-26 16:29:30 I have left customers payment details on this card as hopefully we can sell ASAP and add new details

2012-03-26 09:21:28 Hi Banny, This account is being paid for with, Payment Method: Credit Card Card Type: MASTERCARD Card Number: ************8005 Expiry Date: 06/2015 according to our notes Jamie added D/D July 2010 ! Please ask customer to return card to you for resale Regards, Carol

2010-12-21 14:29:45 Gave D&C security details

2010-08-27 11:33:24 paired card to new hd box

2010-07-07 09:04:24 CHANGED ADDRESS FROM 2257 UPPERPARK ROAD SS12 9EN

2010-07-06 17:06:38 repaired card to hd box

2010-07-06 15:45:15 put on sky world added hd facility added d.d a/c 90819832, s/c 20 05 74 pin 1937

2010-06-21 13:24:04 card sent fedex to D&C

2010-06-19 20:10:12 card arrived 527 875 868

2010-06-19 20:09:24 old card 255 161 937

2010-06-16 14:14:35 Address chamged from the chase SS12 9EX,New card reordered to new address should arrive within 3-5 days -Raymond

2010-05-27 12:36:14 NOTE PUT IN G'CALANDER TO REORDER CARD ON 15TH JUNE IF NO HOST

2010-05-04 18:09:59 downgraded to 1mix from full package...wil come off on 4th june 2010

2010-05-04 16:55:27 Bill Dated: 25 April 2010 Select Historic Bills -Select Bill Date- 25 April 2010 26 March 2010 23 February 2010 26 January 2010 26 December 2009 25 November 2009 26 October 2009 25 September 2009 26 August 2009 26 July 2009 25 June 2009 26 May 2009 Amount owing from last month £0.00 Sky Subscriptions £48.50 View Bill Details Transaction Duration Description Value 09/05/2010 - 08/06/2010 Sky+ Subscription £0.00 09/05/2010 - 08/06/2010 Sky World £48.50 Subtotal £48.50 Description Payment Status Amount Total Balance: £48.50 Current Balance: £48.50 Payment Due By: 09/05/2010 THIS CARD ON FULL PACKAGE WILL HAVE TO D/G

2010-05-04 16:51:51 ANNUAL HOST DECLINED TODAY PLEASE CROSS GRADE, REC NUM 8598

2010-02-12 12:11:33 resent signals

2009-11-10 10:29:27 new p4 card 508 893 476

2009-10-22 14:29:28 resent signals

2009-10-08 16:46:50 pin no - 1937

2009-10-08 16:44:37 paid ob £122.46 paid £122.46 with cc (928005) added dd details (792249 ****host paid 12.6.09 £120 (4924)****

2009-10-07 11:27:20 MY SKY Username JOHNSTONE12 Password griffin Date of birth 12/04/1980 Security question Mother's maiden name? Answer to security question GRIFFIN OSB £115.80 on account

2009-06-23 12:55:27 * * HOST FEE £120 PAID 12.06.09 RECEIPT 4924 * *

2009-06-12 13:51:11 added cust dd details acc number-12660248 s/c-162406

2009-06-12 13:40:19 HOST FEE PAID

2006-10-10 16:05:50 O/BALANCE OF £53.50 ON ACCOUNT - LETTER DATED 15/09/2006.

2006-09-09 12:51:46 VIEWING SWITCHED BACK ON, CARD PAIRED, RECORDING FACILITIES & HD SERVICES ACTIVATED, CUST D/D SET UP ON ACCOUNT & PREM PLUS SEASON TICKET BOOKED WITH CUST C/C (3642).

2006-06-15 20:15:48 CARD OUT - AWAITING PAYMENT

2006-06-05 14:42:51 card not sold / in office