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Contract Number 240006857413
Card Number 758 659 395
MultiRoom Number
First NameMRS Clair & Steve
Last NameCHALMERS
Address645d
AddressThe Chase
AddressWickford
Town / CityEssex
PostcodeSS12 9EX
Telephone01268 538051
Maiden Namemcintyre
Sky Passworddavid
Date of Birth1982-04-12 00:00:00
e-Mailclair.chalmers@post.alderney.ws
Sky Card Number758 659 395
Prev Sky Card Number529 749 806
Host Fee Paid2016-04-08 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-05-19 11:26:00
Modification Date2018-09-06 10:34:22
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameCLAIRCHALMERS
MySky Passwordmcintyre12
Contract StatusInactive



2018-09-06 10:32:53     Card sent by Terry but seems to have been lost in the post.



2017-10-09 12:03:43     New card has arrived at Terry's Old card: 529 749 806 New card: 758 659 395



2017-10-05 16:14:30     I have change the address and reordered the card but I omitted to save the new address. Can we please amend it when the new card arrives.



2017-10-05 11:42:55     Reinstated account with 60% off for 12 months (no new contract) = £8.80. Added dummy, due date 5th & changed address from 2292, Upper Park Road, Wickford, Essex & reordered the card. Calendar made.



2017-04-25 23:11:42     I WAS ABLE TO REFUND THE DEPOSIT VIA PAYPAL AS I USED APRIL SUB AMOUNT AND DID A PARTIAL REFUND WHICH COVERS THE DEPOSIT AMOUNT HOWEVER THE CUSTOMER WAS OVERCHARGED FOR APRIL SUB IF THEY COMPLAIN I WILL THEN DO A FURTHER REFUND Transaction Details Your account has open issues. Click to Resolve or Check Status Refund (Unique Transaction ID 5X2060050S635560Y) View the related 3D695230H79087735 Original Transaction Date Type Status Details Gross Fee Net 13 Apr 2017 Payment From Partially RefundedYou issued a partial refund for this payment.You issued a partial refund for this payment. Details £68.30 GBP -£1.50 GBP £66.80 GBP Related Transaction Date Type Status Details Gross Fee Net 25 Apr 2017 Refund Completed ... -£57.50 GBP £1.09 GBP -£56.41 GBP Sent to: Total amount: -£57.50 GBP Fee amount: £1.09 GBP Net amount: -£56.41 GBP Date: 25 Apr 2017 Time: 23:08:44 BST Status: Completed Subject: You have sent £57.50 GBP to with PayPal



2017-04-13 14:08:06     april sub Your transaction was successful. Transaction information Transaction ID 3D695230H79087735 Date and time 13-Apr-2017 14:06:51 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7001 Total £68.30 GBP



2017-03-24 17:41:22     22/03/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006857413, MANDATE NO 0678 £38.85



2017-03-20 15:48:05     Final monthly sub to the client for this account should be £11.02 in April.



2017-03-20 13:33:44     Client called to cancel. Cancelled account with 31 days notice Host fee due date was 04-06-2017



2017-03-15 16:07:47     march sub Your transaction was successful. Transaction information Transaction ID 597254675A422004C Date and time 15-Mar-2017 17:07:10 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7001 Total £68.30 GBP



2017-02-24 08:06:28     24/02/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006857413, MANDATE NO 0678 £46.44



2017-02-16 08:22:38     FEB SUB PAID Your transaction was successful. Transaction information Transaction ID 7FS24193V1973060U Date and time 16-Feb-2017 09:21:31 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7001 Total £68.30 GBP



2017-02-10 08:41:41     BILLING AND OFFER INFO Total due 18 Jan £68.30 Total due 18 Feb £46.44 UPCOMING SUBS 18 March £38.85 18 April £34.30 18 May £34.30 I CHANGED SUB DATE TO 22ND MONTH CUSTOMERS CC AT SKY Your current payment details Payment method: Credit Card Card type: VISA Card number: ************7001 Expiry date: 03/2018 SANTANDER ADDED Your current payment details Payment method: Direct Debit Account holder name: MRS C CHALMERS Sort code: **-**-28 Account number: ******38 ADMIN DONE TO TAKE MONTHLY SUBS 529 749 806 16TH MONTH £68.30 4929 1011 3219 7001 03/18 496 ADMIN DONE TO TRY FOR NEW OFFER YEARLY 11TH JANUARY



2017-02-03 09:50:57     Reactivated account with 50% off for 12 months = £34



2017-01-27 14:03:36     cancelled account said i was working in spain for 6 months



2016-04-06 13:54:59     Your transaction was successful. Transaction information Transaction ID 33G974051H201834R Date and time 06-Apr-2016 13:54:13 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7001 Total £120.00 GBP



2016-04-06 13:51:21     Latest bill My subscriptions 18 Apr - 17 May £64.50 Additional charges £0.30 Total due 18 Apr £64.80



2015-04-08 11:14:06     Your transaction was successful. Transaction information Transaction ID 0DF31419TW5268838 Date and time 08-Apr-2015 11:14:08 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7001 Total £120.00 GBP



2015-04-08 11:12:01     Invoice 08 Apr 2015 Invoice Number: 7359 To: 529 749 806 end user skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2015-02-10 09:03:12     Customer emailed in with new CC details: 4929 1011 3219 7001 03/18 496



2014-11-18 14:26:30     sent signals for sky sports 5



2014-11-06 10:29:12     david jack called he is getting a blue screen tried everything on sky hd solutions website but nothing canges just a blue screen he wants to know if someone can come out and have a look at it his number is 07796262283



2014-03-28 16:24:14     Your transaction was successful. Transaction information Transaction ID 18440188HF3296138 . Date and time 28-Mar-2014 17:10:56 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX7001 . Total £120.00 GBP



2014-03-18 16:18:20     CC details 4929 1011 3219 7001 02/15 526 Invoice 18 Mar 2014 Invoice Number: 5447 To: 529 749 806 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-01-21 16:24:59     Your transaction was successful. Transaction information Transaction ID 2K798862Y63954051 Date and time 21-Jan-2014 16:55:44 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7001 Total £57.50 GBP



2014-01-21 16:20:57     Invoice 21 Jan 2014 Invoice Number: 5109 To: 529 749 806 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 57.50 57.50 Delete Edit Total £57.50



2014-01-21 16:17:03     Sky TV Show£57.00 Additional Charges Show£0.50 Payment due on 18 Jan £57.50 Payment Received 18 Jan - £57.50 Account balance £0.00



2013-09-24 17:27:33     got sky+ subscription added to account



2013-09-24 10:56:22     Repaired card to new box 973006 03062129797 ID - F2B258F6E David Jack 07796262283



2013-03-31 21:27:15     Your transaction was successful. Transaction information Transaction ID 6K741457BR194893G Date and time 31-Mar-2013 21:25:31 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7001 Total £100.00 GBP HOST FEE PAID



2013-03-17 15:07:17     Invoice 17 Mar 2013 Invoice Number: 2936 To: 529 749 806 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-03-17 15:03:05     4929 1011 3219 7001 exp 02/15 cvc 526



2013-03-17 14:59:37     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************1164 Expiry date: 07/2012



2012-04-05 11:56:11     inv 1405 paid



2012-03-30 16:25:00     Invoice 30 Mar 2012 Invoice Number: 1405 To: David Jack david.jack@scotent.co.uk From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 529 749 806 100.00 100.00 Delete Edit Total £100.00



2011-12-22 18:05:48     Offers: £74.23 taken £78.13 due final offer of £3.90 due



2011-12-07 15:11:00     card details we take the host fee and offers from has been added to this account



2011-11-21 09:35:58     new cc details still can't be added, need to call again on 25th Nov



2011-11-17 15:45:10     NOV OFFER DECLINED REC 2628 CC 1164



2011-11-17 10:41:53     couldn't change detail online, most likely because payment due date is tomorrow. will try again in a few days.



2011-11-17 10:37:48     new cc details received, previous card expired and payment failed at Sky



2011-10-19 15:33:21     oct offer taken £13, rec: 1850 cc: 89 1164



2011-09-20 18:06:24     september offer taken. rec 1064. c.c 1164 .previous aug offer has not been put in as incoming payment.



2011-08-19 17:02:18     august offer taken. rec 0219. c/c 1164



2011-07-28 23:30:36     2nd offer for july £13.00 taken rec 4239 c/c 1164



2011-06-21 16:53:38     taken offer £22.23 3075



2011-06-20 20:11:01     Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: ************1164 Expiry Date: 07/12 Payment Due Date: 18th of each month



2011-06-20 20:10:01     Sky TVCloseSky World 18/06/11 - 17/07/11 £52.00 Viewing Subscription Discounted 18/06/11 - 17/07/11 £13.00 CR Credit for Cancellation of Sky World 27/05/11 - 17/06/11 £36.90 CR Sky World 27/05/11 - 17/06/11 £36.90 Viewing Subscription Discounted 27/05/11 - 17/06/11 £9.23 CR Subtotal: £29.77



2011-03-28 17:35:37     Host fee taken rec 1980 (891164)



2011-03-11 10:50:55     Active on sky world pack, CC details on acc (1164) Pdd 18th of every month



2010-11-09 10:28:40     REMOVED HOUSE NAME "Timberlog" FROM ACCOUNT



2010-08-21 18:29:12     Reset PIN Print Receipt Your PIN for your viewing card 529749806 has been changed and is now updated on your set top box. We'll send you a confirmation email shortly. I HAVE RESET PIN , IT IS NOW 5297 , EMAILED CUSTOMER TO CONFIRM



2010-08-21 18:28:02     Hi I've had a call from relatives in Spain who have tried to watch a movie and tell me that the PIN code which you told me should work (20 July) - 9806 - does not work. I've checked with everyone who has been at the villa and they all claim not to have even used anything that needed a PIN code. Can you please check that 9806 is correct or have a new PIN code allocated. Thanks in anticipation. David



2010-08-13 11:57:26     Username CLAIRCHALMERS Password mcintyre12 Email clair.chalmers@post.alderney.ws Date of birth 12/04/1982 Security question mmn Answer to security question mcintyre



2010-08-13 11:55:50     I think when we paid off the bill the last time and added your cc details to the account for future payments. The cc details have not been set up in time. The credit card number ending (1164) is still on your acc. Your billing due date is the 18th of every month. On the 18.08.2010 your bill is going to be £83.53. Then next month go to normal payments again.



2010-07-23 14:42:51     CALLED CLIENT TO RESOLVE PROBLEM



2010-07-22 11:44:20     REPAIRED CARD AGAIN FULL PACK NO HD



2010-07-21 12:14:52     resent all signals



2010-07-20 09:16:27     paired card on sky world HD BOX BUT NO HD FACILITY ADDED C.C 89 1164 REMOVED HOUSE NAME PIN 9806



2010-07-15 11:16:45     Visa credit card, name D Jack. 4627 8510 0589 1164 expires 07/12 CCV 509 Jamie Thomson 15-07-10 at 08:56 replaces 523 520 500 David JACK 07796 262283 CONTACT 0034952472411 David.Jack@scotent.co.uk card sent to Mrs L. Gamble 65 Garnon Mead, Coopersale Epping Essex CM16 7RW royal mail



2010-07-15 11:02:00     NEW 529 749 806 WHEN ACTIVATING REMOVE HOUSE NAME TIMBERLOG FROM ADDRESS AT SKY



2010-07-12 15:29:45     Chaned address from 3rd avenue Sussex,reinstated acc and reordered new card to new address added dummy cc ;155904-Raymond



2010-06-29 11:57:52     put a note in gmail to change address and reorder this card on the 7th july 2010



2010-06-08 14:15:17     Cancelled acc. will shut down in 31 days. 8th July.



2010-05-26 10:49:09     Customer has had the infor to cancel her own account



2009-02-13 12:59:15     old address 1 KELVIN WAY PARKSMEAD , WICKFORD ESSEX SS12 9EX new address flat 6 no6 3rd avenue hove east sussex BN3 2PD (dont think its updating in satclick) added cust new c.c details to account (764001)



2006-11-17 15:25:26     paid osb of £175.40 with customers c/c details and added customers c/c details to acc.



2006-11-17 15:25:25     paid osb of £175.40 with customers c/c details and added customers c/c details to acc.



2006-11-09 11:45:30     OUTSTANDING BALANCE OF £117.90 ON ACCOUNT - LETTER DATED 02/11/2006.



2006-09-20 14:43:14     PREM PLUS SEASON TICKET BOOKED WITH CUST C/C (6003) - £80.



2006-09-14 11:28:47     NO PROBLEM WITH ACCOUNT, SIGNALS RE-SENT FOR BOTH VIEWING AND HD FACILITIES



2006-09-11 15:16:20     SIGNALS RE-SENT FOR VIEWING.



2006-09-08 15:19:38     there is a problem with the systems but have sent a form away with a query on what a need done. paired card,added customers d/d details to acc, and changed package to full.



2006-08-03 16:18:06     O/BALANCE OF £73.94ON ACCOUNT - LETTER DATED 21/07/06.



2006-07-19 16:35:56     card out - awaiting payment



2006-06-06 10:43:22     CARD NOT SOLD / IN OFFICE