Transactions

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Contract Number	240006274569
Card Number	722 741 329
MultiRoom Number
First Name	MR Alan
Last Name	BOWERS
Address	112a, The Chase
Address	WICKFORD
Address
Town / City	ESSEX
Postcode	SS12 9EX
Telephone	01355 643068
Maiden Name	LOW
Sky Password	Sky
Date of Birth	1968-02-01 00:00:00
e-Mail	a.bowers@post.alderney.ws
Sky Card Number	722 741 329
Prev Sky Card Number	556 787 315
Host Fee Paid	2015-06-03 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2006-03-23 21:50:57
Modification Date	2016-05-03 15:56:41
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	BOWERS.ALAN
MySky Password	low5589
Contract Status	Card out to Future Sat

2016-05-03 15:56:45 Card being taken to Dublin with CB.

2016-04-28 14:16:10 Card in office.

2016-04-25 15:21:05 New card arrived at Terry's 556 787 315 > 722 741 329

2016-04-21 15:07:11 Changed address from 10, Flakefield, Reordered card on original, paid OB £18.03 with CB c/c 5448, added dummy c/c 8268 OFFER - 12 MONTHS 50% OFF.

2016-02-25 15:47:25 Fee Due Date was:20-08-2016

2016-02-24 14:59:58 Cancelled account

2015-06-03 14:02:31 Your transaction was successful. Transaction information Transaction ID 7F8723399P756414B . Date and time 03-Jun-2015 13:57:22 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX5595 . Total £120.00 GBP

2015-05-26 14:08:47 Invoice 26 May 2015 Invoice Number: 7624 To: 556 787 315 tsw skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00

2014-06-17 09:53:09 Your transaction was successful. Transaction information Transaction ID 9K7890794U820843A Date and time 17-Jun-2014 09:51:52 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5595 Total £21.50 GBP

2014-06-17 09:50:55 Your transaction was successful. Transaction information Transaction ID 6VM14345TF0437734 Date and time 17-Jun-2014 09:49:44 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5595 Total £120.00 GBP

2014-06-17 09:49:57 4659 4606 0451 5595 11/16 696 NEW CC DETAILS

2014-06-17 09:48:21 Invoice 17 Jun 2014 Invoice Number: 5844 To: 556 787 315 D + C Customer skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual Host Fee 120.00 120.00 Delete Edit Total £120.00

2014-06-17 09:43:30 IGNORE NOTE BELOW WRONG CC DETAILS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2014-06-17 09:41:14 NEW CC DETAILS: 4929 1015 7265 0006 11/16 696

2014-06-16 16:37:49 556 787 315 - This card is on the Original pack if we don't get work back again regarding CC details. Will need to REORDER address needs to be changed first Thu, 19 June

2014-06-16 16:36:22 This card is on the Original pack if we don't get work back again regarding CC details. Will need to REORDER

2014-05-27 13:24:50 Emailed D&C Sky cards annul host fee is due. Please advise customer wishes to continue and if so Credit Card details for payment.

2014-03-24 15:41:15 Check your information Some of your information may be missing or incomplete. Please check the following items: We can't process your transaction right now. Try again later.

2014-03-24 15:37:29 Invoice 24 Mar 2014 Invoice Number: 5490 To: 556 787 315 skhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 21.50 21.50 Delete Edit Total £21.50

2014-03-24 15:36:18 Sky TV Show£21.50 Payment due on 01 Apr £21.50

2013-06-04 10:08:01 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 12788119212641806 . Date and time 04-Jun-2013 10:05:18 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX0486 . Total £120.00 GBP

2013-06-04 10:05:47 Invoice 04 Jun 2013 Invoice Number: 3275 To: 556 787 315 D + C Customer skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 556 787 315 120.00 120.00 Delete Edit Total £120.00

2012-06-25 15:20:08 confirmed what dd details was paying for this account

2012-06-25 12:02:39 downgraded from entertainment extra with HD. to entertainment. extra channels will shut off in 31 days.

2012-06-24 22:50:19 D/D DETAILS ADDED FOR CORRECT CUSTOMER Your new payment details: Payment method: Direct Debit Account name: Mr A BOWERS Sort code: **-**-78 Account number: ******36 BOARD TO D/G TO A 4 MIX PACK

2012-06-24 22:47:59 CURRENT ACCOUNT DETAILS You have a payment due on the 01 Jul for a total of £4.28 Current billPrevious bills Charges on next bill 18 May 2012 17 April 2012 18 March 2012 16 February 2012 18 January 2012 18 December 2011 17 November 2011 18 October 2011 17 September 2011 06 August 2011 06 July 2011 Statement date: 17/06/12 Print CSV PDF Amount owing from last bill £31.47 CR Sky TV Hide details £35.25 Billing Period Charges Discounts Sky+ Subscription 01/07/12 - 31/07/12 FREE Entertainment Extra HD 01/07/12 - 31/07/12 £35.25 Sky TV total: £35.25 Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************0486 Expiry date: 09/2014 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 01/07/12 - 01/07/12 £0.50 Additional Charges total: £0.50 Payment due on 01/07/12 £4.28

2012-06-24 11:48:20 CUSTOMER WHO HAS THIS ACCOUNT SHOULD BE ON A 4 MIX PAYING SUBS WITH D/D 00880736 SORT 404778

2012-06-24 11:40:33 2 CUSTOMERS USING THIS ACCOUNT ! CUSTOMER CUSTOMER WHO WAS USING OLD CARD NUMBER 382 466 068 HAS BEEN GIVEN 569 205 768

2012-06-23 12:00:40 Mohammed: Hello, you're chatting with Mohammed, a Sky advisor, may I take your name please? You: Alan Mohammed: Hi Alan, How can I help you today? You: I have got my viewing cards mixed up. Can you tell me which one to use? Mohammed: Sure I'll certainly check that for you. Mohammed: To access your account details, I will need to ask you some security questions. If, for any reason, this chat ends before we finish our conversation today, any options we discuss but that haven't been confirmed, won't be placed on your account. Please contact us back if this happens, and we can make sure you get the best option for you. Is that ok? You: yes of course Mohammed: Are you the account holder? You: yes Mohammed: Please confirm the full name/surname for the account along with the home address including postcode. You: Alan Bowers, 10 Flakefield, G74 1PF Mohammed: Can I take your Sky account number please. You: 240006274569 Mohammed: Please also confirm the first & last characters from the password set up on the Sky account. This is not your MySky password and please do not supply your password in full. You: s k Mohammed: I am afraid those characters do not match, but we can try another step to verify your account. You: soryy it is s and y Mohammed: Could you also confirm your e-mail for me? You: BOWERS.ALAN@post.alderny.ws Mohammed: I am afraid those characters do not match, but we can try another step to verify your account. You: ok Mohammed: Please ignore previous message. Mohammed: Thank you fro the details. Mohammed: Your viewing card number is 556787315. Mohammed: Is there anything else I can help you with today? You: i also have 382466068. Is that my old card No? Mohammed: Yes that's your old card. You: ok thank you Mohammed: Have I answered all of your questions today?

2012-06-23 00:13:52 Chris, Havent really got to the bottom of this yet , this is what i have so far. 382 466 068 April 2009 sent to D and C , this was reordered 01/09/2011 ( Flakefield card ) , Banny still has this card active and every month message is call to upgrade and we get signals resent , but the replacement card for this account is 556 787 315 , this is also active but emails say this card replaces 531 394 013 VA card. Mysky confirms 556 787 315 is active on this account not 382 466 068. Current c/c details on the account are 0486 , according to emails re 382 466 068 this is correct but D/D details that were on card 531 394 031 have also been on this account at one point. I think 556 787 315 was sent as a replacement for 382 466 068 and D and C were not aware anything was wrong with card 382 466 068 so used the replacement card 556 787 315 to replace the VA card 531 394 013 and when we get emails re the 2 cards we think it is the same account when it is 2 different accounts. 382 466 068 and 556 787 315 are the same account , the customer who has 382 466 068 needs to be given a new card which will resolve the problems he is having with interrupted viewing. Hope this helps as a starting point to sort this mess out ! Carol

2012-06-22 20:39:20 Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************0486 Expiry date: 09/2014

2012-06-22 20:06:58 Good evening, apparantly this card is still saying unauthorised with no viewing, here are the details we have card 382 466 068, rec 4F3154 0363279001, payment 5218 3700 1021 0486 exp 9/14, cvc 257, will you please have this card re activated asap & advise. Will you please treat thi as urgent, thanks

2012-06-03 19:06:04 INVOICE 1776 FOR EXTRA £20.00 PAID confirmationHelp with this page .Your transaction was successful. Transaction information Transaction ID 36B77951BN9303207 . Date and time 03-Jun-2012 19:05:28 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX0486 . Total £20.00 GBP

2012-06-03 19:02:23 HOST FEE SHOULD HAVE BEEN £120.00 ANOTHER INVOICE CREATED FOR EXTRA £20.00 Invoice 03 Jun 2012 Invoice Number: 1776 To: 556 787 315 D + C Customer skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 For inv 1772 undercharged 20.00 20.00 Total £20.00

2012-06-03 16:59:48 Transaction confirmationHelp with this page .Your transaction was successful. Transaction information Transaction ID 1R8068696Y7903804 . Date and time 03-Jun-2012 16:59:21 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX0486 . Total £100.00 GBP INVOICE PAID FOR HOST

2012-06-03 16:11:45 ?15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.

2012-06-02 21:41:38 INVOICE CREATED TO TAKE HOST Invoice 02 Jun 2012 Invoice Number: 1772 To: 556 787 315 D + C Customer skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 556 787 315 100.00 100.00 Delete Edit Total £100.00

2012-06-01 15:47:21 Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************0486 Expiry date: 09/2014

2012-04-30 15:36:45 Hi Grace, Sky have agreed to refund £78.00 and customer will not be charged until £78.00 have been used on this account. No money should be collected for June , July and Aug payment. Regards, Carol

2012-04-30 15:33:42 £78.00 PAID FROM ACCOUNT 562 387 605 C/C 6673 THIS MEANS THAT THIS ACCOUNT WILL HAVE NO PAYMENTS FOR THE NEXT 3 MONTHS AS SHE WAS OVERCHARGED AND WAS BILLED FOR FULL PACK INSTEAD OF MINIMUM PACK D AND C EMAILED TO CONFIRM

2012-04-30 14:48:03 confirmed box details and packaged with sky. All correct and active. Varalakshmi: I'll send the signal to your box. Varalakshmi: The signal time to receive all channels is 2 minutes to 4 hours.

2012-04-28 11:30:07 Hi Banny, I have upgraded to include HD and added new c/c details to the account. Regards, Carol

2012-04-28 11:29:05 Payment Method Changed Print Receipt Your monthly payment method has been changed. We'll send you a confirmation email shortly. Information Please print and retain for your records. Payment Method: Credit Card Card Type: MasterCard Card Holder's Name MR A BOWERS Card Number: ************0486 Expiry Date: 09/2014 Payment Due Date: 1st of each month Date and Time: 28 April 2012, 11:28 PAYMENT METHOD CHANGED TO C/C

2012-04-28 11:24:42 UPGRADED AS REQUESTED BY D AND C Confirmation - your order has been placed Print your order Thank you for ordering from us again. Please print this page for your records and we'll send an email shortly to confirm next steps, including any set-up dates. Due to recent changes to your Sky account, an updated bill may be generated. Please check your bill online using your Sky iD or interactively using your Sky remote control after 24 hours to see if your bill has been changed. Your order reference number is 0428 NWGJ 990 9682. Personal detailsPersonal detailsName MR Alan Bowers Address 10 Flakefield Glasgow G741PF Contact number 01355643068 Email address BOWERS.ALAN@post.alderny.ws Order summarySky TV £53 Monthly HD Pack £10.25 Monthly Sky Anytime+ FREE Self set-up Payment summary Total Costs

2012-04-27 21:29:16 Hi Banny, Account at sky is active with no O/B , host not due till next month , i have has signals resent. What package is this card meant to be on as i can see it was downgraded to family pack in April 2012. Regards, Carol

2012-04-27 21:23:25 Good evening, the above is off call to u/g pls re instate asap - 4002 1601 0005 5674, exp 10/12, cvc 082, if it's anything to do with the host fee please take from the CC

2012-04-10 17:12:05 downgraded to family pack.

2012-04-10 10:33:42 Customer quering bill as he is paying offers off. all cleared now.

2012-04-03 14:42:48 4F3154 0363279007 model- R003.047.28.00P

2012-03-30 16:40:35 0 balance, resent signals as customer reports osm call to upgrade

2012-03-10 17:31:34 CARD NUMBER BELOW SHOULD READ 556 787 315

2012-03-10 17:30:33 556 787 317 was sent to d and c to replace card 531 394 013 which was reordered for non payment of host , host is not due until 11/08/2012

2012-03-02 09:24:04 emailed D+C to get end user details for host fee

2012-03-01 15:30:32 put this on the board for someone to deal with as D+C claimed host fee wasn't due

2012-02-03 15:45:45 Hello, do you have customer details for this card as we need to send them an invoice for an overdue host please? This will prevent the clients account being disabled by our automated system. Thankyou, Charlotte

2012-02-03 13:48:14 Payment Method: Direct Debit Account Name: mr c burt Sort Code: **-**-78 Account Number: ******36 Payment Due Date: 3rd of each month used customers dd to pay cbs balance so they have paid £114.43 still owe £44.57 in offers 3/3/12, put in gcalander to remove from cbs acc 10/3/12

2012-01-31 15:01:10 01/09/11 - 30/09/11 £26.50 CR 01/10/11 - 31/10/11 £26.50 CR 01/11/11 - 30/11/11 £26.50 CR 01/12/11 - 31/12/11 £26.50 CR 01/01/12 - 31/01/12 £26.50 CR 01/02/12 - 29/02/12 £26.50 CR Total offers £159 DD DETAILS AT SKY (36) PDD 1ST OF EACH MONTH

2012-01-11 16:39:53 reset pin to 0000

2011-10-17 10:39:47 Good morning, card off says call to u/g, pls send signals to re instate asap, payments to sky should be on DD - 1st Direct a/c 00880736, s/c 40 47 78, CC if any arrears **** **** **51 5595, exp 11/13, cvc 356, all done

2011-09-05 13:22:07 Previous Card 252 115 589

2011-09-01 14:50:53 6 month half price on sky world package until 1st march 2012.

2011-09-01 14:49:05 card reordered - first payment is 1st October 2011 - took £1 payment to set up CC from card ending 34 0424.

2011-01-01 11:18:28 HOST PAID REC 1476 , C/C 5674

2010-12-13 16:29:25 £10.00 credit on acc

2010-11-24 13:51:14 NEW CARD WILL NOW NEED TO BE SENT TO D AND C FOR END USER

2010-11-08 12:44:10 THIS CARD NUMBER HAS BEEN SENT TO WILSON POW TO CANCEL THIS CARD VIWEING WILL GO OFF 31DAYS FROM TO-DAY, NOTE IN G'CALANDER TO ORDER THIS CUSTOMER A NEW CARD 22/11/2010

2010-03-03 15:50:07 Host paid £100 8114

2010-03-03 15:46:50 paid osb £57.11 by c.c 05 5674 added same on var & news

2010-03-01 11:43:16 ANNUAL HOST DECLINED TWICE 24/02/2010 REC 8001 AND 28/02/2010 REC 8083, EMAIL SENT TO D AND C FOR NEW C/C DETAILS

2009-04-16 11:17:04 HAD HD BOX REPAIRED AGAIN & SIGNALS RESENT

2009-04-14 17:38:17 Card given to D+C. Ex Teleview card

2009-04-09 14:17:38 card sent to chris in spain 7/4/09

2009-04-09 11:38:50 REPAIRED TO HD & ADDED SUBS & CHANGED PACK TO VAR/NEWS

2009-04-08 14:35:04 new card arrived 382 466 068

2009-01-06 15:48:59 DOWNGRADED FROM 6 MIX TO STYLE/KNOW

2008-09-29 11:29:14 Full Name: Mr alan bowers Postcode: G741PF Viewing Card Number: 252115589 Username: BOWERS.ALAN Date of Birth: 01/02/1968 Place of Birth: east kilbride Security Question: Mother's maiden name? Answer to Security Question: low Contact Email Address: BOWERS.ALAN@post.alderny.ws Third Party Marketing: No password low5589

2006-10-30 11:35:11 All ok, resent signals.

2006-09-19 14:39:39 Paid OB of £98.97 with cust CC (0363) Added cust CC to ACC. Activated viewing on family pack. Paired card to new box, activated recording.

2006-09-19 10:48:40 OB of £98.97, viewing is blocked. Cust CC declined again (0363)

2006-09-15 11:22:27 OB of £98.97, Cust CC declined again (0363)

2006-09-15 10:24:22 OB of £98.97, viewing is blocked. Cust CC declined (0363)

2006-09-06 13:52:41 O/B OF £51.47 LETTER DATED 31/08/06

2006-07-21 15:55:00 repaired, activated recording, upgraded to full pack, added customers c/c to account for d/d.

2006-06-16 09:23:53 CARD OUT - AWAITING PAYMENT

2006-04-19 08:56:57 CARD NOT SOLD - IN OFFICE !!!