Transactions

DataTable with default features

Contract Number	240006270922
Card Number	609 318 209
MultiRoom Number
First Name	MRS CAROL
Last Name	TEMPLE
Address	901 THE CHASE
Address	WICKFORD
Address
Town / City	ESSEX
Postcode	SS12 9EX
Telephone	01355 647859
Maiden Name	MCQUARRIE
Sky Password	MARILYN
Date of Birth	1968-04-14 00:00:00
e-Mail	carol.temple@post.alderney.ws
Sky Card Number	609 318 209
Prev Sky Card Number	382 466 704
Host Fee Paid	2012-06-09 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2006-03-17 14:07:11
Modification Date	2014-05-12 10:32:40
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	CAROLTEMPLE
MySky Password	mcquarrie
Contract Status	Card out to Future Sat

2014-05-29 09:59:56 CARD SENT TO TOM

2014-05-12 10:32:11 card has arrived at terrys

2014-05-12 10:14:56 TOM HAS REORDERED THIS CARD - WHEN IT ARRIVES IN OFFICE WILL NEED TO SEND IT TO HIM

2013-03-19 12:38:18 card sent to tom Dempsy EK044626062GB Parcel Fource

2013-03-18 14:55:05 Downgraded from full pack HD to entertainment pack with HD. Channels will be off from 18 th April and HD half for 12 month

2013-03-18 14:17:18 CARD ARRIVED AT OFFICE FOR RESALE THIS CARD SHOULD HAVE BEEN DG Entertainment Extra with Sports and Movies HD 27/03/13 - 26/04/13 £64.75 BOARD TO DG TO ENTERTAINMENT WITH HD AS HD CANNOT BE REMOVED AS YEAR NOT UP YET

2013-03-15 14:52:15 added dummy cc Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************0353 Expiry date: 01/2014 SIF CLIENT IS SUPPOSED TO RETURN THIS CARD

2013-03-06 16:41:10 THIS CARD IS BEING RETURNED TO THE OFFICE AND IS BEING REPLACED BY 583 895 107

2013-02-27 13:46:57 Hi Terri, We were unable to cancel down this account as sky wanted to do a call back procedure using the phone line. I suggest we send a new card to your customer with South East England region. When your customer receives the new card please ask them to post the old card back to us. Our address is, 9 Greenlaw Road, Newton Mearns, Glasgow. G77 6SL UK What is the customers address to send the new card too ? The reason from what i can see that this bill was greater as HD was added onto the account on the middle of their billing so this month alone HD was charged for a six week period. The next bill would not be that high. Regards, Carol

2013-02-27 13:17:13 Billing Period Charges Discounts Sky+ Subscription 27/02/13 - 26/03/13 FREE Entertainment Extra with Sports and Movies HD 27/02/13 - 26/03/13 £64.75 Sky+HD Pack 01/02/13 - 26/02/13 £8.60 Sky TV total: £73.35 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 27/02/13 - 27/02/13 £0.50 Additional Charges total: £0.50 Payment due on 27/02/13 £73.85 Payment Received 24/02/13 £73.85 CR Account balance £0.00

2013-02-27 13:12:38 tried to get region changed and it isnt possible because the box has to be connected to phoneline, cant cancel because hd is in a 12 month contract,

2013-02-27 12:38:23 Hi , We are going to cancel this card today with 31 days notice , when we explain to sky again why we are cancelling they may just get the correct region and if not we will send you a new card for this customer. Regards, Carol

2013-02-14 13:07:52 ADVISED TO TRY A SOFTWARE DOWNLOAD, NOTHING ELSE SKY CAN DO, WE HAVE CHANGED ADDRESS. IF THIS FAILS MAYBE TRY ANOTHER BOX

2013-02-13 11:36:39 phoned up about switching channel region, advised to do viewing card reset: switch box to standby then switch box off at mains take viewing card out of box switch on at mains box will have red/amber light- leave it like that for two minutes switch box back on when you get the sky introdusction channel reinsert viewing card was told this should work but let me know if it doesnt

2013-02-08 16:34:48 GOT ENGLISH REGION SIGNALS SENT

2013-02-04 14:41:00 Hi Terri, New CC details added. This has been changed to a south west region , is there a specific area that your customer would prefer ? Regards, Carol

2013-02-04 14:23:26 Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************8708 Expiry date: 09/2015 ADDED NEW PAYMENT DETAILS

2013-02-04 14:19:13 New cc details for payments 5131 4135 4407 8708 09.15 475 Please can you change this to a South East England region

2013-02-01 10:26:16 changed to essex address

2013-02-01 10:17:46 added hd to account

2013-02-01 10:16:26 paired card to box HI Please match card with new box. R005.053.70.15P 4f31a9 03800260921 03B0EBFA7

2012-07-18 16:14:07 resent signals

2012-07-18 16:09:17 Client has lost viewing i assume its because of the card expiry : New card details 4659 4398 8223 7718 exp 02/15 cvc 165 Message wrong card for box Please resend signals (there is no payment issues so will get signals sent to box)

2012-06-27 15:25:17 I HAVE MADE A MISTAKE WITH THIS INVOICE AND PUT IN PAYPAL PAYMENT INVOICE NUMBER 1851 INSTEAD OF 1815 I WILL NEED TO PUT INVOICE NUMBER 1815 FOR CARD 1851 HOPE THIS MAKES SENSE !!

2012-06-11 14:21:56 upgraded back to ent extra with sports and movies as host has been paid

2012-06-09 13:41:59 HOST PAID BOARD TO UPGRADE

2012-06-09 13:41:06 Your transaction was successful. Transaction information Transaction ID 13E58501Y41435519 . Date and time 09-Jun-2012 13:40:52 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX9184 . Total £100.00 GBP

2012-06-09 13:39:19 Invoice 09 Jun 2012 Invoice Number: 1815 To: 382 466 704 SIF customer shyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 382 466 704 100.00 100.00 Delete Edit Total £100.00

2012-06-09 13:36:57 C/C USED FOR OFFERS 4659 4382 7554 9184 09/12 093

2012-06-07 14:56:03 ur current payment details Payment method: Direct Debit Account name: mrs c temple Sort code: **-**-09 Account number: ******65

2012-06-05 16:45:38 downgraded to ent pack to prompt response for host

2011-11-30 09:18:46 nov offer taken rec 2865 cc 9184 offer complete

2011-11-22 14:40:09 took payment for offers £138.39 rec num 2701 cc 2921

2011-11-07 20:17:17 Hi Terri, I have this evening paid a balance to sky for this customer to prevent loss of viewing. The balance was for £138.39 , this has occured due to a shortfall in payments to sky. £34.39 on 27/06/2011 and then £26.00 each month from July to October, hopefully this will be resolved and all will be back to normal soon. Can you please advise your customer , we had received a letter to the address this card is registered at advising us that the card would be switched off if balance wasnt paid, sky system is picking this up as an O/B and not a failure on there system. Regards, Carol

2011-11-07 20:10:44 NO OFFER HAS BEENTAKEN ON THIS ACCOUNT JUNE TO OCT OFFER PAID £138.39 REC 2367 C/C 9184 OFFER INFO 27/06/2011 £34.39 DUE 27/07/2011 £26.00 27/08/2011 £26.00 27/09/2011 £26.00 27/10/2011 £26.00 NOVEMBER OFFER WILL BE LAST UPDATED OFFERS 4

2011-11-04 22:53:00 gmaild carol to follow up

2011-08-12 15:11:09 HOST PAID REC 100 C/C 9184

2011-08-12 12:51:42 EMAILED SIF FOR CUSTOMERS PERMISSION TO TAKE ANNUAL HOST

2011-07-19 18:10:14 Hi, The credit card we have on file for this account has expired. Can you provide new details for the host fee. Regards Chris

2011-07-19 15:47:47 details been passed on to carol from nic

2011-06-24 13:13:57 TVCloseSky World 27/05/11 - 26/06/11 £52.00 Sky+ Subscription 27/05/11 - 26/06/11 £0.00 Subtotal: £52.00 Packages: £52.00 Payment due on 27/05/11 £52.00 Sky World (New) 27/06/11 - 26/07/11 £52.00 Viewing Subscription Discounted (New) 27/06/11 - 26/07/11 £26.00 CR Sky World 27/06/11 - 26/07/11 £52.00 Credit for Cancellation of Sky World (New) 27/06/11 - 26/07/11 £52.00 CR Sky+ Subscription 27/06/11 - 26/07/11 £0.00 Credit for Cancellation of Sky World (New) 17/06/11 - 26/06/11 £16.77 CR Sky World (New) 17/06/11 - 26/06/11 £16.77 Viewing Subscription Discounted (New) 17/06/11 - 26/06/11 £8.39 CR Subtotal: £17.61 Packages: £17.61 Payment due £17.61 Your Current Payment Details are as follows: Payment Method: Direct Debit Account Holder: mrs c temple Sort Code: **-**-09 Account Number: ******65 Payment Due Date: 27th of each month Update Payment Details I would like to pay monthly by Direct Debit (no additional monthly fee)

2011-06-02 17:16:57 emailed SIF to confirm ok to take host fee off clients cc (9184)

2011-06-02 09:04:57 Sky world, Sky +, DD (65), Pdd 27th

2010-07-26 00:05:40 LAST YEARS HOST WAS PAID LATE , HOST PAID TO-DAY REC 0234, C/C 9184

2010-05-28 12:19:17 Repaired box again and sent signals for all channels.

2010-05-28 09:32:41 MY SKY Username CAROLTEMPLE Password mcquarrie Email carol.temple@post.alderney.ws Date of birth 14/04/1968 Security question Mother's maiden name?Answer to security question mcquarrie

2009-11-27 13:50:32 upgraded to skyworld + espn

2009-11-27 08:52:06 HOST FEE PAID £100 7126

2009-11-25 14:01:11 downgraded to 1 mix - news

2009-10-31 10:44:27 Payment for Host fee Not authorised

2009-08-24 15:04:45 ADDED ESPN, PIN NO - 4789

2009-04-21 15:10:52 NEW P4 VC NO. 382 466 704

2008-12-02 12:08:53 * * HOST FEE BEEN PAID 01.12.08 RECEIPT 3243 * *

2008-12-02 09:38:46 paid off osb £9.99 added cust c/c details (641490) resent signals viewing is back on

2007-08-14 15:56:40 £ Admin Taken booked setanta online (carol) with cust CC (5927)

2006-08-24 16:32:18 added prem plus with customers c/c details ending (3672)

2006-06-14 11:33:12 SIGNALS RE-SENT FOR RECORDING FACILITIES.

2006-06-12 15:56:13 UPGRADED TO 1A, CARD PAIRED, RECORDING FACILITIES ACTIVATED & CUST D/D SET UP ON ACCOUNT.

2006-05-19 16:26:12 CARD OUT AWAIT PAYMENT !!!

2006-03-27 09:57:37 CARD NOT SOLD - IN OFFICE