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Contract Number 240006291662
Card Number 596 220 434
MultiRoom Number
First NameMR STEVEN
Last NameBURNS
Address876b the chase
Addresswickford
Address
Town / Cityessex
PostcodeSS12 9EX
Telephone01355 641 343
Maiden NameSKINNER
Sky PasswordSTEVE
Date of Birth1985-10-20 00:00:00
e-Mailsteven.burns@post.alderney.ws
Sky Card Number596 220 434
Prev Sky Card Number561 605 841
Host Fee Paid2014-06-02 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-03-15 16:12:57
Modification Date2015-05-18 12:18:29
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamestevenburns3
MySky Passwordstrawberry
Contract StatusOutstanding Balance



2015-05-18 12:17:42     OUTSTANDING BALANCE ON THIS ACC £81.61 IF CUSTOMER RETURNS HOST FEE WAS DUE 28/08/2015



2014-06-02 10:18:50     Transaction information Transaction ID 60V94244LV781584F . Date and time 02-Jun-2014 09:53:27 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX5805 . Total £120.00 GBP



2014-05-27 16:55:58     CC Details 5188 0114 9516 5805 04/17 607 Invoice 27 May 2014 Invoice Number: 5790 To: 596 220 434 Prosky skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-01-28 15:56:52     Your transaction was successful. Transaction information Transaction ID 96L73727JW4605733 Date and time 28-Jan-2014 16:27:06 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX5805 Total £22.00 GBP



2014-01-28 15:51:42     Invoice 28 Jan 2014 Invoice Number: 5206 To: 596 220 434 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 22.00 22.00 Delete Edit Total £22.00



2014-01-28 15:45:49     5188 0114 9516 5805 04/2017 607



2013-10-03 10:27:03     paid off ob with cc 8608 and added same



2013-10-03 10:20:21     Any changes you have made to your account will be reflected in your next bill Product changes 02 Oct: removed Entertainment 02 Oct: added Entertainment Extra+ with Sports 02 Oct: added HD Basic This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. Sky TV Show£21.50 Additional Charges Show£0.50 Payment due on 21 Sep £22.00 Your bill is overdue. Please make a payment as soon as possible. Make a payment Payment Received 21 Sep - £22.00 Credit Card Declined 22 Sep £22.00 Account balance £22.00



2013-10-02 20:18:49     upgraded to EE plus Sports and HD £25 M&S eVoucher Vouchers are sent via special delivery within 45 days of activating your first HD Pack.



2013-10-02 20:13:36     Paired to 4f310c 03751344521



2013-10-02 20:12:46     Paired to 4f310c 03751344521



2013-10-02 20:12:41     Paired to 4f310c 03751344521



2013-09-26 14:59:43     TRACKING NUMBER EK046324158GB



2013-09-20 12:12:42     CARD BEING SENT TO PROSKY CUSTOMER TO REPLACE VA CARD 592 409 064



2013-09-18 14:38:28     Card arrived in stock entertainment only, Dummy cc added Pdd 21st, £22



2013-09-17 14:29:26     card arrived at terrys 596 220 434



2013-09-14 11:10:31     added dummy cc Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************9415 Expiry date: 01/2016



2013-09-14 11:05:40     reordered viewing card as client wants to cancel



2013-09-14 10:50:44     Your current address 9a Main StreetNEWCASTLE UPON TYNENE209NH Your new address 876b The ChaseWICKFORDEssexSS12 9EX



2013-08-24 18:44:57     host fee due date was 20-12-2013



2013-08-16 11:50:16     561 605 841 - reorder and add dummy cc as client wants to cancel Fri, 13 September, 12:00 ? 13:00



2013-08-16 11:24:55     downgraded to ent only as client wants to cancel



2013-02-04 16:52:53     paid osb £65.25 with cust cc 5131 0113 1265 5739 01.16 463 added same



2012-10-03 10:26:54     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 28W7139529766803R . Date and time 03-Oct-2012 10:26:22 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX5031 . Total £120.00 GBP



2012-09-27 15:35:02     Invoice 27 Sep 2012 Invoice Number: 2412 To: 561 605 841 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 561 605 841 120.00 120.00 Delete Edit Total £120.00



2012-09-27 15:29:50     Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************5031 Expiry date: 04/2015



2012-04-18 09:49:49     Confirmation - your order has been placed Print your order Thank you for ordering from us again. Please print this page for your records and we'll send an email shortly to confirm next steps, including any set-up dates. Due to recent changes to your Sky account, an updated bill may be generated. Please check your bill online using your Sky iD or interactively using your Sky remote control after 24 hours to see if your bill has been changed. Your order reference number is 0418 MJJL 990 10377. Personal detailsPersonal detailsName MR Steven Burns Address 9a Main Street NEWCASTLE UPON TYNE NE209NH Contact number 01355641343 Email address steven.burns@post.alderney.ws Order summarySky TV £52 Monthly Sky Anytime+ FREE Self set-up Payment summary Total Costs Total Costs Total monthly cost £62.25 Your payment details Monthly payment Paying by MC **** **** **** 5031 Next stepsWhat happens next? Should there be any queries regarding your order, we'll contact you on the phone number you have provided. Sky Anytime+ You are now eligible for Sky Anytime+, our new TV on demand service. When you are ready to set up Sky Anytime+ watch our simple 'Wired self set-up' video. Remember, your broadband service needs to be active before Sky Anytime+ can be enabled. Forgotten your PIN? If you've forgotten your PIN, you can reset it online in My Sky or get a reminder through your Sky box by visiting the Help Centre in Sky Active. Any Questions? For order tracking information, log on to My Sky and go to the my order tab. Details of how to contact us If you have any questions or changes to your order will be included in your confirmation email and letter. If there are any queries regarding our order, we'll contact you on the email address or phone number you have provided. Once you have joined Sky, we will also use the email address you provided to update you on your account, including helpful service information and contract notices. Get the most from your TV on demand serviceEnter your details to find out how to get unlimited access to Sky Anytime+ Submit and continue or return to the previous pageBack to homepage



2012-04-18 09:46:12     Payment Method Changed Print Receipt Your monthly payment method has been changed. We'll send you a confirmation email shortly. Information Please print and retain for your records. Payment Method: Credit Card Card Type: MasterCard Card Holder's Name MR S BURNS Card Number: ************5031 Expiry Date: 04/2015 Payment Due Date: 21st of each month Date and Time: 18 April 2012, 09:45



2012-04-18 09:45:55     Hi New cc details 5131 1113 2456 5031 04.15 233 Also client does not have HD channels. Terri



2012-01-23 15:03:30     Changed address from 10 Flakefield G74 1PF to 9A Main Street Ponteland Newcastle NE20 9NH (Above shop called Bridgfords)



2012-01-20 13:41:17     reset pin to 5841 (last 4 digits)



2012-01-05 09:54:47     My Sky details updated at bottom of screen



2011-12-20 15:43:31     Roo3.047.28.00P 4F31010330861607 Package Sky World HD Cc details 5131 1113 3454 7359 03.14 555



2011-12-20 15:28:14     Activation fee taken rec 3120 (547359)



2011-12-12 14:52:02     sent to SIF



2011-12-12 11:43:01     Previous Card 253 011 118



2011-11-25 09:34:35     card reordered



2011-10-14 11:24:12     query on account as cad not working in box. can't access my sky. replied asking for exact on screen message



2011-10-05 21:09:24     offers have all been taken for this account



2011-10-05 21:06:07     Billing Period Charges Discounts Sky World 21/03/11 - 20/04/11 £52.00 Viewing Subscription Discounted 21/03/11 - 20/04/11 £26.00 CR Sky+ Subscription 21/03/11 - 20/04/11 £0.00 Sky+HD Pack 21/03/11 - 20/04/11 £10.25 Sky+ Subscription 02/03/11 - 20/03/11 £0.00 Sky+HD Pack 02/03/11 - 20/03/11 £6.96 Sky World 02/03/11 - 20/03/11 £35.29 Viewing Subscription Discounted 02/03/11 - 20/03/11 £17.65 CR Sky TV total: £60.85



2011-10-05 21:00:27     new mysky password is strawberry



2011-08-12 11:05:45     PAID OSB £52.68 BY C.C 255219 ADDED SAME



2011-08-12 10:38:43     osb £52.68 c.c declined



2011-08-01 09:52:34     Taken offer £26 4317



2011-07-06 09:29:23     HOST FEE TAKEN REC 3467 (255219)



2011-07-01 08:54:51     JULY OFFER FOR £26.00 TAKEN REC 3321 C/C 5219



2011-06-22 17:40:32     GOOGLE CALANDER FOR JULY AND AUG PAYMENT DONE



2011-06-22 17:39:55     JUNE OFFER FOR £26.00 TAKEN REC 3131 C/C 5219



2011-05-02 11:27:08     6 months offer taken rec 2199 (255219)



2011-04-01 08:11:40     OFFER PAYMENT TAKEN REC 2055



2011-03-03 11:22:33     NOTE IN G'CALANDER TO TAKE 1ST DAY OF MONTH FOR 6 MONTHS TOTAL



2011-03-02 16:53:13     6 months offer £26 taken rec 1864 (255219)



2011-03-02 15:51:51     reinstated account using c.c 25 5219 had to pay £36.25 got 6 months @ £26



2011-01-12 15:06:44     INFORMATION GIVEN TO WILSON POW TO CANCEL THIS CARD AS ACTIVE CARD AT FLAKEFIELD



2011-01-11 11:17:28     PAID OSB £51.50 BY C.C 255219 ADDED SAME



2010-08-30 15:04:38     Your order reference number is ONUE5636181. Personal details Personal details 1. Name MR Steven Burns 2. Address * 10 Flakefield * GLASGOW * G741PF 3. Contact number 01355641343 4. Email address steven.burns@post.alderney.ws Order summary Sky TV £48.50 Monthly Entertainment Packs Children's Pack, Knowledge Pack, Style & Culture Pack, Music Pack, News & Events Pack Premium Packs Sports 1 Pack, Sports 2 Pack, Movies 1 Pack, Movies 2 Pack Payment summary Total Costs Total Costs Total monthly cost £48.50 Your payment details Monthly payment Paying by VI ************4893 Next steps THIS ACCOUNT HAS NOW BEEN UPGRADED AND EMAIL CONFIRMATION SENT



2010-08-30 14:54:09     HOST PAID REC 0549 , C/C 5219 , WILL NEED TO BE UPGRADED



2010-08-30 14:37:26     Hi , Annual host fee of £100.00 is due on this sky card and this payment has declined using the c/c you provided. Please advise. Regards, Carol REC FOR DECLINED PAYMENT 0548, C/C 4893



2010-07-21 15:14:17     downgraded package to variety mix-Raymond



2010-07-09 10:36:36     emailed Heidi re host fee



2010-05-25 12:35:17     PLEASE EMAIL HEIDI APOLLO MARBELLA B4 TAKEN HOST FEE



2010-05-25 11:31:36     Added cust new cc details Payment Method: Credit Card Card Type: VISA Card Holder's Name s burns Card Number: 004893 Expiry Date: 11/10 Payment Due Date: 21st of each month



2010-05-25 11:28:18     MY SKY Username STEVENBURNS3 Password skinner12 Email steven.burns@post.alderney.ws Date of birth 20/10/1985 Security question Mother's maiden name?Answer to security question skinner



2010-04-06 13:55:02     PAID OB £58.50 WITH 834869 & ADDED SAME FOR D/D



2010-04-06 10:14:25     Called Heidi (Apollo Electronics.SL) to explain Host fee's.



2009-09-25 16:39:26     Host fee taken £85 6288



2009-06-28 14:43:27     **** ANNUAL HOST FEE DUE OCT 2009 ****



2009-06-28 14:40:12     NO PAYMENT FOR THIS CARD AS THIS CARD REPLACED CARD NUMBER 253 011 118 ON D AND C STATEMENT JUNE 2009



2009-06-08 12:05:48     CARD 473 120 459 SENT OUT TO D&C 2DAY BY TNT REF 1728149827



2009-06-08 10:51:17     changed adress from 16 flakefield to 10 flakefield



2009-06-08 10:46:32     card arrived 2day 473 120 459



2009-06-02 11:19:52     NEW CARD SENT TODAY - OLD ONE HAS BEEN CANCELLED & NOT POSSIBLE TO REMOVE O/S MESSAGE



2009-05-28 14:22:06     Sky say a new P4 card has not been sent for this card. A new P4 will be sent sometime soon.



2009-05-28 14:13:09     signals resent again to remove on screen message



2009-05-19 16:53:00     signals resent again to remove on screen message



2009-05-19 14:50:34     stephen - sky have sent out the veiwing card and have sent a signal to get rid of the on screem message.



2009-04-29 11:16:28     customer stil to be charged £10 postage when we recieve the card



2009-04-28 16:20:57     Card has been reordered to be sent out to D&C



2009-04-02 10:05:05     osb £118.00 letter dated 7.10.08



2009-01-15 15:55:30     **** host fee taken twice in error on 21.10.08 2929 and then again on 05.12.08 3286 please refund ****



2008-12-08 09:52:43     ADDED C/C ENDING 834869



2008-12-08 09:52:40     ADDED C/C ENDING 834869



2008-12-08 09:51:19     PAID OB £57 REINSTATED VIEWING (DEC PAYMENT WILL BE £114)



2008-12-05 14:25:07     HOST FEE PAID ** 05.12.08 RECEIPT 3286



2008-10-22 15:53:15     PAID OB £118 (INCL 1 MONTH IN ADV) WITH C/C END 007738 &ADDED SAME FOR D/D



2008-09-29 12:16:37     osb £57



2007-07-12 10:12:59     RE SENT SIGNALS VIEWING BACK ON



2007-03-26 11:56:49     Paid £111 with custs c/c & added to acc (ending 5018).



2007-03-17 11:42:02     O/BALANCE OF £111 ON ACCOUNT - LETTER DATED 07/03/2007.



2007-02-02 10:56:50     All ok, resent signals.



2006-12-27 15:56:23     Paid £178.97 with custs c/c & added to acc (ending 5018).



2006-12-27 14:43:28     £178.97 arrears on acc.



2006-11-24 14:06:30     O/BALANCE OF £121.47 ON ACCOUNT - LETTER DATED 20/11/2006.



2006-10-18 10:09:52     activated recording as this wasnt done by sky



2006-10-17 14:44:30     REPAIRED TO HD, ACTIVATED RECORDING + HD SERVICES



2006-10-17 14:38:18     PAID £15 WITH CUSTOMERS C/C (ENDS IN 5637), SWITCHED ON , UPGRADED TO FULL, ADDED CUSTOMERS C/C TO ACCOUNT FOR D/D (ENDS IN 5637)



2006-09-15 15:52:00     O/BALANCE OF £15 ON ACCOUNT - LETTER DATED 10/09/2006.



2006-08-23 10:42:28     CANCELLED AT BANK



2006-06-01 10:00:39     card out / await payment



2006-03-17 09:56:46     CARD NOT SOLD - IN OFFICE