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Contract Number 240006285565
Card Number 710 748 922
MultiRoom Number
First NameMR ALAN
Last NameGOODWYN
Address4 Sunny Grove
AddressThe Chase
AddressEssex
Town / CityWickford
PostcodeSS12 9EX
Telephone01355 644337
Maiden NameGALBRAITH
Sky PasswordSky (1st name ALAN)
Date of Birth1960-10-13 00:00:00
e-Mailarthur.goodwyn@post.alderney.ws
Sky Card Number710 748 922
Prev Sky Card Number559 247 374
Host Fee Paid2014-05-01 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-03-11 18:43:10
Modification Date2015-09-16 15:57:36
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameARTHUR.GOODWYN
MySky Passwordkeyboard
Contract StatusCard in stock for Resell



2015-09-16 15:42:29     Card given to Orbit



2015-08-11 13:54:02     Cards sent to Spain via Royal Mail for delivery on 14/8/2015 at Fletchers.



2015-08-11 13:53:01     Cards sent to Spain via Royal Mail for delivery on 14/8/2015 at Fletchers.



2015-08-07 16:26:42     Card in office.



2015-08-06 15:53:44     Card arrived at Terry's 559 247 374 > 710 748 922



2015-08-04 14:28:26     Reinstated on Original and reordered card. No offer given. Dummy DD : 08 71 99, 34429728 Changed address from Sandy Tower, Flakefield, G74 1PF to 4 Sunny Grove, The Chase.



2015-06-22 11:35:58     HOST FEE WAS DUE ON THIS ACC £01/07/2015



2015-05-05 12:41:13     acc has been cancelled down no balance at sky



2015-04-28 20:02:49     DEPOSIT REFUNDED FOR PREVIOUS CUSTOMER



2015-04-24 13:53:02     Stay with Sky and get an exclusive 35% off Sky TV for 12 months. 9 Apr - 8 May A month in advance Variety with Sports - multiple items £31.50 until 26 Apr (18 days) Original£11.47 from 23 Apr (16 days) Credit for Cancellation of Original- £11.47 from 23 Apr (16 days) Additional charges £0.50 Total due 9 Apr £32.00 Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************5197 Expiry date: 05/2016



2015-03-26 16:39:25     Final bill 9th April for £32 BOB HEGARTY 08:14 (8 hours ago) Reply to me Hi Leanne....we may have a sale of our apartment which would mean cancellation of the service to us....don't know if purchaser is interested in Sky or not....can we give notice to quit on 23 Apr and if it all falls through we can cancel....does this make sense ????....Regards....Bob



2015-03-23 13:36:37     DOWNGRADED to the Original pack £21.50 9th April £36.47 9th May £21.50



2014-10-29 13:58:32     BOB HEGARTY 12:50 (1 hour ago) Reply to me Hi Leanne...back in Spain so please upgrade us to sports and entertainment extra....many thanks....Bob Your Sky TV - Variety - Sports 1 - Sports 2 £31 Not applicable Sky Sports 5 Free Not applicable Your portfolio Monthly cost Monthly cost without offers Your Sky TV - Original Not applicable Not applicable Sky+HD box Not applicable Not applicable Your portfolio monthly cost £21.50 Your new monthly costs £52.50 Your new monthly costs will be debited every month via your existing payment method.



2014-06-17 14:16:03     sky have incorrectly downgraded this card was still on EE now on the original pack from today. Billing will 19 July 17.97 then £22 each month after.



2014-05-01 10:40:36     Your transaction was successful. Transaction information Transaction ID 6F919171R1251964H Date and time 01-May-2014 10:39:39 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX5197 Total £120.00 GBP



2014-05-01 10:38:06     Invoice 01 May 2014 Invoice Number: 5660 To: 559 247 374 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 annual host fee 120.00 120.00 Delete Edit Total £120.00



2014-04-21 16:00:25     CC Details 5521 5730 1062 5197 05/16 Invoice 21 Apr 2014 Invoice Number: To: 559 247 374 D&C skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-03-31 10:32:22     Downgraded from ee with sports to entertainment pack. customers going away for the summer 31 days notice.



2014-03-19 17:31:53     Your transaction was successful. Transaction information Transaction ID 86X50566VY1353817 Date and time 19-Mar-2014 17:54:27 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX5197 Total £49.50 GBP



2014-03-19 17:29:33     Invoice 19 Mar 2014 Invoice Number: 5460 To: 559 247 374 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 49.50 49.50 Delete Edit Total £49.50



2014-03-19 17:28:38     Sky TV Show£49.00 Additional Charges Show£0.50 Payment due on 09 Mar £49.50 Payment Received 09 Mar - £49.50 Account balance £0.00



2013-10-22 16:22:07     upgraded to ent extra with sports



2013-06-03 10:39:48     Added up to day cc details to sky. 5521 5730 1062 5197 05/16



2013-06-03 09:08:17     CUSTOMER EMAILED NEW CC EXPIRY DATE TO BE UPDATED AT SKY



2013-05-16 09:39:48     took off ent extra as client wanted to be on basic package



2013-05-16 09:14:53     payment queries finally sorted with client



2013-05-15 16:48:34     Hello Bob, Last year you had an offer on your account when you had sports and you were paying significantly less than you should of been. For the package which you are on (entertainment extra) this is £27 per month and by the looks of things this is what you are paying. On 01/05/2013 you paid your annual host fee and this won't be taken again until next year at the same time. Does this shed more light on the situation? Regards Charlotte



2013-05-01 09:54:39     Your transaction was successful. Transaction information Transaction ID 6R8603527G2755747 Date and time 01-May-2013 09:27:42 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX5197 Total £100.00 GBP



2013-04-26 16:36:15     this client was told he had an offer on his account but then his account was added to the offers folder and I think offer payments were taken from his card?



2013-04-18 16:42:19     £22 has came out of this mans sky account again and this shouldnt be correct as his bill came out about 2 weeks ago with a different amount Entertainment Extra (New) 06 May - 08 May £2.65 Sky+ Subscription 09 Apr - 08 May FREE Entertainment Extra with Sports 09 Apr - 08 May £47.50 Viewing Subscription Discounted 09 Apr - 08 May £10.50 CR Credit for Cancellation of Entertainment Extra with Sports (New) 06 May - 08 May £3.70 CR Credit for Cancellation of Entertainment Extra with Sports 12 Mar - 08 Apr £42.90 CR Entertainment Extra with Sports 12 Mar - 08 Apr £42.90 Viewing Subscription Discounted 12 Mar - 08 Apr £9.48 CR Sky TV total: £26.47 Additional Charges Show details£0.50 Payment due £26.97 Payment Received 07 Apr £26.97 CR Account balance I think is cc details are on another account maybe?



2013-04-10 11:55:16     DO NOT TAKE ANY MORE OFFERS FROM THIS ACCOUNT



2013-04-10 11:52:50     i called sky and they havent taken any extra payments



2013-04-10 09:32:32     £26.97 will be collected from your account on or around 10/04/13 as changes were made to your account on 05/04/13. Product change(s): 06/05/13: downgraded Entertainment Extra with Sports to Entertainment Extra We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Sky TV Hide details£26.47 Billing Period Charges Discounts Entertainment Extra (New) 06/05/13 - 08/05/13 £2.65 Sky+ Subscription 09/04/13 - 08/05/13 FREE Entertainment Extra with Sports 09/04/13 - 08/05/13 £47.50 Viewing Subscription Discounted 09/04/13 - 08/05/13 £10.50 CR Credit for Cancellation of Entertainment Extra with Sports (New) 06/05/13 - 08/05/13 £3.70 CR Credit for Cancellation of Entertainment Extra with Sports 12/03/13 - 08/04/13 £42.90 CR Entertainment Extra with Sports 12/03/13 - 08/04/13 £42.90 Viewing Subscription Discounted 12/03/13 - 08/04/13 £9.48 CR Sky TV total: £26.47 Additional Charges Show details£0.50 Payment due £26.97 Payment Received 07/04/13 £26.97 CR Account balance £0.00



2013-04-06 11:47:16     Invoice 06 Apr 2013 Invoice Number: 2990 To: 559 247 374 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-04-06 11:45:03     5521 5730 1062 5197 05/13 352



2013-04-06 11:43:28     Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************5197 Expiry date: 05/2013



2013-04-05 11:12:10     removed sports from acc



2013-03-19 11:06:46     OFFER INFO ADDED TO OFFER FOLDER



2013-03-12 10:06:37     Sky hadn't applied the Discount on this account for the 3 months. The girl has applied a 6 months 1/2 price offer for me today. Bill in April will be £28.02, March - Sep £37.50. Billing in Oct will be back up to original price.



2013-01-11 13:03:34     upgraded back to sky sports and ent extra 50% off sports only for 3 months @ £10.50



2013-01-11 09:44:51     client called to ask for his acc to be reinstated and sports to be added



2012-06-04 17:44:08     2 options to cancel were call back on the 8th when the downgrade takes effect or reinstate the sports and apply 31 days cancellation. So put in diary for the 8th



2012-05-08 11:00:59     DOWNGRADED TO MINIMUM PACK WITH 31 DAYS NOTICE



2012-05-08 10:56:07     Hi Chris...from the 25/5/12 we will be in UK for at least 4 months....please can you downgrade / cancel from that date [ whichever you think best] will let you know when we are returning to Spain well in advance ...Regards...Bob Hegarty



2012-05-08 10:52:48     CUSTOMER CALLED TO UPDATE PAYMENT METHOD Payment Method Changed Print Receipt Your monthly payment method has been changed. We'll send you a confirmation email shortly. Information Please print and retain for your records. Payment Method: Credit Card Card Type: MasterCard Card Holder's Name Mr Alan Goodwyn Card Number: ************5197 Expiry Date: 05/2013 Payment Due Date: 9th of each month Date and Time: 08 May 2012, 10:52



2012-05-08 09:34:23     08 May 2012 Invoice Number: 1661 PAID



2012-04-25 18:30:05     Hi, I have upgraded your package , sky for a long time now have asked for 31 days notice so i am surprised that this was done to-day with no notice ! Hope your channels are back on. Regards, Carol



2012-04-25 18:27:32     I HAVE UPGRADED THIS PACKAGE AS CUSTOMER DID NOT WANT TO LOOSE CHANNELS FOR ANOTHER MONTH Confirmation - your order has been placed Print your order Thank you for ordering from us again. Please print this page for your records and we'll send an email shortly to confirm next steps, including any set-up dates. Due to recent changes to your Sky account, an updated bill may be generated. Please check your bill online using your Sky iD or interactively using your Sky remote control after 24 hours to see if your bill has been changed. Your order reference number is 0425 HGOC 094 8846. Personal detailsPersonal detailsName MR Allan Goodwyn Address sandytower flakefield east kilbride G741PF Contact number 01355644337 Email address arthur.goodwyn@post.alderney.ws Order summarySky TV £45 Monthly Entertainment PackEntertainment Extra Premium PacksSports 1 Pack, Sports 2 Pack, Sky Sports 3, Sky Sports 4 Sky Anytime+ FREE Self set-up Payment summary Total Costs Total Costs Total monthly cost £45 Your payment details Monthly payment Paying by VI **** **** **** 2237 GOOGLE CALANDER TO CANCEL ACCOUNT IN 2 WEEKS WITH 31DAYS NOTICE



2012-04-25 10:40:35     downgraded package to minimum pack, the sky advisor said she would downgrade from today



2012-04-20 22:27:25     MESSAGE TO GOOGLE CALANDER 559 247 374 D/G THIS CARD , CLIENT WILL BE IN UK FOR SEVERAL MONTHS AND REQUESTED THIS Wed, 25 April, 10:00 ? 11:00 Repeat...



2012-04-17 16:03:15     25/5/12 we will be in UK for at least 4 months....please can you downgrade / cancel from that date [ whichever you think best] will let you know when we are returning to Spain well in advance ...Regards...Bob Hegarty



2011-12-16 16:16:48     offer complete



2011-12-16 16:16:39     dec offer taken rec 3100 cc 2229



2011-11-10 14:44:22     NOV OFFER TAKEN REC 2477 CC 2229



2011-11-09 13:45:09     Bob emailed about Sky billing being incorrect again. I've advised that it will be for one month more and then back to normal.



2011-10-19 12:49:01     Paired card to box 4f31d3 0364635889



2011-10-13 11:30:16     Previous Card 252 828 868



2011-10-12 15:20:44     Chris taking card out tomorrow to meet customer with Card



2011-10-12 13:21:23     OFFER PAID JULY TO OCTOBER , JULY £37.05 AND THEN £21.38 AUG,SEP,OCT TOTAL £101.19 , REC 1673 , C/C 2229 NEW CARD TO BE SENT TO CUSTOMER



2011-10-12 11:45:01     Bob Hagerty, end user, called as Sky has gone off. We have reordered card, awaiting delivery. He will pay the offers amount but his CC is in UK and he doesn't have the details. Wants us to take the payment from card we have on file and let him know if there is a problem. bobkath_@hotmail.com



2011-10-10 14:44:24     card reordered.



2011-10-09 16:56:21     Reorder this card as no word back from prosky about O/B which is an offer that has not been paid , £101.19 offers due . carol



2011-10-06 09:30:47     Sky TV £5.70 Billing Period Charges Discounts 4 Pack with Sports Pack 09/07/11 - 08/08/11 £42.75 Viewing Subscription Discounted 09/07/11 - 08/08/11 £21.38 CR Sky+ Subscription 09/07/11 - 08/08/11 £0.00 Credit for Cancellation of 4 Pack with Sports Pack 17/06/11 - 08/07/11 £31.35 CR 4 Pack with Sports Pack 17/06/11 - 08/07/11 £31.35 Viewing Subscription Discounted 17/06/11 - 08/07/11 £15.67 CR Sky TV total: £5.70 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 09/07/11 - 09/07/11 £0.50 Additional Charges total: £0.50 Payment due on 09/07/11 £6.20 Payment Received 06/07/11 £6.20 CR Account balance £0.00 CURRENT STATEMENT Sky TV £21.37 Billing Period Charges Discounts Sky+ Subscription 09/10/11 - 08/11/11 £0.00 4 Pack with Sports Pack 09/10/11 - 08/11/11 £42.75 Viewing Subscription Discounted 09/10/11 - 08/11/11 £21.38 CR Sky TV total: £21.37 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 09/10/11 - 09/10/11 £0.50 Additional Charges total: £0.50 Payment due on 09/10/11 £21.87 Payment will be collected by credit card on 09/10/11 Current Payment Details Your Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: **********082229 Expiry Date: 04/2012 Payment Due Date: 9th of each month



2011-05-12 10:26:24     HOST FEE PAID REC 2401 C/C 2229



2011-04-22 10:39:51     Active acc on 4 mix with sports,CC details on acc (2229) PDD 9th of each month



2010-05-11 16:18:09     ANNUAL HOST PAID TODAY REC NUM 8686



2009-08-27 13:08:32     This card is out to Pro sky Grace has emailed us to let us no this info



2009-07-13 09:25:30     added sports pack to 4 mix



2009-07-10 10:16:25     HOST FEE PAID PAIRED CARD ON 4 MIX ADDED C.C 082229



2009-07-03 10:57:41     REMOVED SKY+ SUBS, FORCED SIGNALS SENT - NOW OK



2009-06-30 13:43:53     card out to D&C



2009-06-08 13:26:01     Name: Mr Arthur Goodwyn Email Address: arthur.goodwyn@post.alderney.ws Mobile Number: Username: ARTHUR.GOODWYN Password: ********* Date of Birth: 13 October 1960 Place of Birth: Secret Question: Mother's maiden name? Secret Answer: GALBRAITH Viewing Card Number: 252828868 Parental Control Number: Third Party Marketing: no keyboard



2009-04-22 10:58:54     NEW P4 VC NO 382 466 795



2009-04-02 16:20:06     DOWNGRADED FROM 1A TO 1 MIX VARIETY



2006-07-29 10:55:08     paid £42.50 with customers c/c, switched on, added customers c/c to account for d/d.



2006-07-26 13:08:43     £42.50 arreras on acc - c/c declined.



2006-07-19 16:49:02     O/BALANCE OF £42.50 ON ACCOUNT - LETTER DATED 14/07/2006.



2006-06-10 11:23:15     Activated viewing, added cust CC to ACC.



2006-06-09 13:02:25     Paired, activated recording. Up to 1A.



2006-06-09 11:19:56     Tried to pair card to box, have asked for details to be checked.



2006-06-01 10:54:14     card out / await payment



2006-03-13 14:58:01     CARD NOT SOLD - IN OFFICE