Transactions

DataTable with default features

Contract Number	240005275344
Card Number	574 360 053
MultiRoom Number
First Name	MRS Maria
Last Name	GOODBRAND
Address	643
Address	the chase
Address	wickford
Town / City	essex
Postcode	SS12 9EX
Telephone	01355 613 208
Maiden Name	WATERS
Sky Password	WATERS (STEVE)
Date of Birth	1965-07-13 00:00:00
e-Mail	maria.goodbrand@post.alderney.ws
Sky Card Number	574 360 053
Prev Sky Card Number	568 806 616
Host Fee Paid	2012-09-01 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2006-02-07 15:56:47
Modification Date	2013-08-19 11:39:37
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	MARIA.GOODBRAND
MySky Password	keyboard
Contract Status	Outstanding Balance

2015-01-28 16:28:08 tried again offered me 50% off package but wouldnt clear the balance instead

2015-01-28 15:54:20 wouldnt reinstate without paying osb £78.49

2013-08-19 11:39:22 HOST FEE DUE 01/09/2013 IF CUST COMES BACK

2013-06-17 12:09:42 Tried to pay off OSB £66.25 CC DECLINED (264017)

2013-06-17 11:12:55 osb £66.25

2013-03-29 11:34:48 phoned up and got account reactivated

2013-03-29 11:23:17 went onto mysky, says acc is inactive

2013-03-27 20:12:19 tried to resent signals on chat and sky said the account has been terminated. i have email soto to get the new box details. when he gives us them tomor call and confirm whats happening with this acc? lb

2013-03-26 21:32:17 CHANNELS STILL NOT ON ADVISED TO DO A SOFTWARE DOWNLOAD AND I WILL THEN PAIR CARD AND BOX

2013-03-25 20:42:46 CUSTOMER HAS NO VIEWING Payment due on 15/03/13 £89.66 NEW CC 5489 0619 1326 4017 03/16 574 BALANCE PAID , VIEWING RESTORED AND NEW CC ADDED

2012-10-14 20:54:55 Changed pin to 5743

2012-09-04 14:35:27 resent signals for hd

2012-09-04 14:23:22 model R004.049.21.00P VERSION 4F31a5 SERIAL 0334274022 SKY CARD 574 360 053 FULL PACK HD DIGIBOX SKY PLUS VISA DETAIL 5402 0518 5201 1010 EXP 9.17 MR JHON HAROLD GRAHAM SECURITY 784

2012-09-04 14:10:17 Hi, Customer says they have no HD channels and the PIN 0053 does not unlock the movie channels. When we you be able to send any cards? Regards, Steve PIN RESET AT CHARLOTTE TO CALL AND HAVE SIGNALS RESENT FOR HD

2012-09-03 09:35:18 ACTIVATION FEE PAID Your transaction was successful. Transaction information Transaction ID 7AJ165694T274140G . Date and time 03-Sep-2012 09:34:52 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX1010 . Total £100.00 GBP

2012-09-03 09:32:01 Invoice 03 Sep 2012 Invoice Number: 2255 To: 574 360 053 Steve Patmore skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 4 1.00 Sky Card Activation Fee 574 360 053 100.00 100.00 Delete Edit Total £100.00

2012-09-01 17:42:52 CALLED SKY TO PAIR CARD TO NEW BOX AND ADD HD HD DISCOUNTED £5.00 PER MONTH FOR NEXT YEAR ALL PAIRED EMAILED STEVE TO CONFIRM

2012-09-01 17:35:20 I HAD ADDED INCORRECT EXP DATE AT SKY HAVE NOW CHANGED THIS Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************1010 Expiry date: 09/2017

2012-09-01 17:21:47 PIN 0053

2012-09-01 16:54:05 NEW CUSTOMERS CC DETAILS ADDED Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************1010 Expiry date: 08/2017

2012-09-01 16:52:35 HI, Can you please repair, add c/c, add HD subs & change package. R004.049.21.00P 4F31A5 03342 74022 Sky World HD subscription. 5402 0518 5201 1010 09/17 784 John Graham. Can you let me know what the PIN number is please, Regards, Steve.

2012-08-31 21:42:50 Cancel this stock card untill sold , this card was reordered in April and we have only just got it , old customer of D and C still paying. Carol CB HAS TAKEN THIS CARD TO SPAIN TO SELL

2012-08-31 15:27:25 this is also a previous card 382 465 433

2012-08-31 15:25:30 new card arrived 574 360 053 previous card 568 806 616 previous card 253 550 982

2012-08-30 11:21:56 as this card was chased up there is now a middle card which is no use 568 806 616 ... this was then replaced by 574 360 053 and has arrived at terrys. 574 360 053 will be the card that will be used for this account and will therefore replace 382 465 433

2012-08-28 13:08:27 CHASED UP CARD GOT NEW ONE SENT OUT

2012-08-28 13:05:34 Maria, i see that we had been sent out the viewing card on the 27/04/2012, and had been returned back to sky on the 08/05/2012, and we had reissued the viewing card on the same date and been returned back to sky.

2012-08-28 12:53:15 customer wants to cancel but unsure if reorder has worked or not?

2012-04-27 10:19:19 reordered card to the chase

2012-04-27 09:58:23 old address59p 10 Flakefield GLASGOW G741PF new address643 the chase wickford essex SS129EX

2012-04-26 22:43:01 Jeni reorder card and change address. new address 643 The Chase , Wickford , Essex , SS12 9EX

2012-04-26 22:40:30 Hi Grace, This host fee was due 13/04/2012 and we have had no response from D/G in Feb , just to let you know we will now reorder this card. Regards, Carol

2012-03-23 13:57:01 PUT ON LIST FOR GUY AT SKY TO CANCEL

2012-02-17 09:55:52 changed pin to 1690 to prompt call for host Also downgraded pack to minimum

2012-02-16 22:22:53 Hi, Do you have the clients email address to send invoice for host? Or would you rather we send to you to forward to them? Please advise. Jeni SENT ON 09/02/2012 AND NO RESPONSE , JENI HAS REQUESTED TO D/G AS NO ADDRESS TO SEND INVOICE

2012-02-16 15:10:56 Welcome to Sky Live Chat Service. A Sky Advisor will be with you shortly. You are now connected with Amul. Amul: Hello, you're chatting with Amul, a Sky advisor, may I take your name please? You: hi maria goodbrand Amul: Hi Maria, how are you doing today? Amul: I must that's the nice name. You: is it possible to downgrade my package online? Amul: I?m sorry to know that you wish to downgrade your package. May I know the reason for the same? You: just because im going away on business for a while and wont be using the channels so would like to have the minimum pack while im gone Amul: Okay. Amul: We have a dedicated team who can assist you better with your query. Amul: You need to serve 31 days notice period to Sky before you cancel your services. Amul: Let me help you with the number for the relevant team, is that ok/ Amul: *? You: so i have to call up? Amul: Yes that's correct. You: ok Amul: The number is 08442 41 41 41.

2012-02-09 13:38:27 emailed tv one09/02/12 to ask for clients details to send invoice for host

2012-01-19 09:41:32 £7.80 STILL OUTSTANDING

2011-11-17 10:11:09 TRIED TO TAKE NOV OFFER BUT CARD IS EXPIRED

2011-10-20 10:03:33 oct offfer taken rec 1799 cc 6018

2011-09-25 21:48:25 OFFERS DUE ON THIS ACCOUNT FROM 15/06 UNTILL 15/09 IS £122.45 , ONLY £104.00 HAS BEEN TAKEN , LEAVES SHORTFALL OF £18.45 £18.45 TAKEN REC 1156 C/C 6018, NEXT OFFER DUE 15/10/2011

2011-09-25 21:42:27 Sky TV £44.45 Billing Period Charges Discounts Sky+ Subscription 15/06/11 - 14/07/11 £0.00 Sky World 15/06/11 - 14/07/11 £52.00 Viewing Subscription Discounted 15/06/11 - 14/07/11 £26.00 CR Sky+ Subscription 24/05/11 - 14/06/11 £0.00 Sky World 24/05/11 - 14/06/11 £36.90 Viewing Subscription Discounted 24/05/11 - 14/06/11 £18.45 CR Sky TV total: £44.45 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 15/06/11 - 15/06/11 £0.50 Additional Charges total: £0.50 Payment due on 15/06/11 £12.37 Payment Received 12/06/11 £12.37 CR Account balance £0.00 Current Payment Details Your Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: **********496018 Expiry Date: 10/2011 Payment Due Date: 15th of each month

2011-09-23 15:23:04 offer £26 taken rec num 1143 cc 6018

2011-08-24 12:16:05 offer taken rec 0326

2011-06-23 14:16:12 note in g mail to take offer each month

2011-06-23 14:11:02 Offer taken rec 3139 (496018)

2011-05-24 15:39:29 reinstated account got 6months half price on full pack so £26 a month, paid £26 upfront with cust cc and added same (0349 6018)

2011-03-30 10:23:31 Host fee taken rec 2041 (496018)

2011-01-27 12:42:02 Acc have been cancelled £6.58 credit on acc

2010-12-10 15:16:06 cancelled acc

2010-04-13 17:31:21 ** 2ND HOST £100 REC 8427 (496018) **

2009-07-13 09:15:47 pin 5433

2009-06-29 10:47:25 added cust cc details 496018

2009-06-27 15:13:00 New white card switched on ( replacement for 232 437 145 - v/a ) pls swap into sky+ 9F2122 0103565505 mod 6.2a03 pkg full 1A. Payment Helga Glockle Muhneise, 6018, exp 10/11, cvc289. As agreed with Chris, today, you to take admin & host fee, we will remove above from the S/click Statement cheers Banny

2009-06-08 15:41:48 forced signal sent

2009-06-08 13:08:20 Name: Mrs Maria Goodbrand Email Address: maria.goodbrand@post.alderney.ws Mobile Number: Username: MARIA.GOODBRAND Password: ********* Date of Birth: 13 July 1965 Place of Birth: Secret Question: Mother's maiden name? Secret Answer: WATERS Viewing Card Number: 253550982 Parental Control Number: Third Party Marketing: no keyboard

2009-06-04 14:20:39 REPAIRED CARD MAY TAKE 4 HOURS

2009-06-04 11:52:06 CARD OUT TO D&C THE PREVIOUS CLIENT WANTED CARD CANCELLED AS OF 03.06.09 ADVISED 31 DAY CANCEL PERIOD BUT COULD GO OFF AS SOON AS SOLD

2009-04-22 11:02:52 NEW P4 VC NO 382 465 433

2006-04-11 13:34:20 CARD PAIRED, RECORDING FACILITIES ACTIVATED, UPGRADED TO 1A & CUST C/C SET UP ON ACCOUNT.

2006-02-21 08:32:05 CARD OUT - AWAIT PAYMENT

2006-02-14 14:55:45 CARD NOT SOLD - IN OFFICE