Transactions

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Contract Number 240005286176
Card Number 537 696 767
MultiRoom Number
First NameMR Paul/amy
Last NameBRASTER
AddressPLOT 101 THE CHASE
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9EX
Telephone01355 613079
Maiden NameBRACE
Sky PasswordSky
Date of Birth1980-08-15 00:00:00
e-Mailpaul.braster@post.alderney.ws
Sky Card Number537 696 767
Prev Sky Card Number382 470 748
Host Fee Paid2015-09-01 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-02-07 11:38:20
Modification Date2017-10-06 11:34:06
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username253408645
MySky Passwordbrace12
Contract StatusOutstanding Balance



2017-10-06 11:33:52     OB £14.57



2016-02-22 08:43:57     Dummy d/d added 08 71 99, 34429728



2016-02-20 21:16:38     REPLACEMENT CARD TO BE SENT TO CUSTOMER IS 782 145 031 This card has to be sent out to; John Prince Gitis 82210 Merles France This is to replace card 537 696 767 as part of card change over system I have emailed customer as i do not have his CC to add to account 782 145 031, he will either email this to us or on Monday call the office His original card has been cancelled and i have emailed the board to add dummy cc to this HOST FEE DUE DATE TO BE CARRIED FORWARD IS 07-10-2016



2016-02-19 12:27:05     cc details at sky Card number: ************4953 Expiry date: 09/2010



2016-02-17 12:29:51     Cancelled account as part of the card changeover task. Host fee due date is 07-10-2016 CB is going to make make up an email that we can send to the client to explain that we're changing their card.



2015-09-02 11:41:07     Cheque received for host fee. Carol cashed this on 01/09/2015. Santander record number 0278



2015-09-01 12:06:29     01/09/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB12172241-000025, MANDATE NO 0034 £0.68



2015-08-13 15:45:57     Invoice 13 Aug 2015 Invoice Number: 7918 To: 537 696 767 john.prince@orange.fr From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 annual host fee 120.00 120.00 Delete Edit Total £120.00



2015-07-17 14:37:00     16/07/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB12172241-000024, MANDATE NO 0034 £16.50



2015-07-06 18:05:20     Cancelled BT Sports with 31 days notice. Final bill should be on 16th of August due to the billing date but most of it will be refunded 10 working days later.



2015-07-06 11:36:20     Updated BT Sports invoice sent to client. Invoice 06 Jul 2015 Invoice Number: 7765 To: 537 696 767 End User jprince759@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 BT Sports HD Year upfront - July 2015-July2016 356.00 356.00 Delete Edit Total £356.00



2015-06-16 11:45:58     16/06/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB12172241-000023, MANDATE NO 0034 £16.50



2015-05-19 16:16:30     Invoice 19 May 2015 Invoice Number: 7608 To: 537 696 767 jprince759@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 BT Sports HD Year upfront - Renewal 296.00 296.00 Delete Edit Total £296.00



2015-05-19 11:16:19     18/05/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB12172241-000022, MANDATE NO 0034 £16.50



2015-05-19 11:14:14     Hi, BT Sports is due for renewal soon , can you confirm that you would like to continue for another year and i can send you an invoice. Many thanks, Carol



2014-09-16 21:30:17     16/09/2014 FASTER PAYMENTS RECEIPT REF.5768 FROM J Prince £120.00



2014-09-16 21:29:56     UPGRADED TO HD AS CUSTOMER EMAILED TO SAY HE WAS NOT GETTING HD OR MOVIES ALL UPGRADED NOW



2014-09-16 21:26:39     Your order Sky Movies £6.80 New monthly costs £48.80



2014-09-16 10:09:12     upgraded to variety to get eurosport



2014-09-16 09:59:05     sent direct to customer: Invoice 16 Sep 2014 Invoice Number: 6464 To: 537 696 767 john.prince@orange.fr From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-09-15 21:44:46     Hi John, I have resent signals for sports channels , hopefully they will now be on. Your yearly hosting fee is due which is £120 , do you want me to send you an invoice or if you provide credit card details I can take this payment.



2014-09-15 21:42:08     I HAVE NO IDEA WHY THIS ACCOUNT WAS DOWNGRADED AS WE HAVE THE CUSTOMERS EMAIL ADDRESS I HAVE UPGRADED THIS EVENING Your order Monthly cost Sky TV £36.80 - Sports 1 - Sports 2 Sky Sports 3 Free Sky Sports 4 Free Sky Sports 5 Free New monthly cost with offers £47.05 New monthly cost without offers £56.25



2014-08-15 15:22:16     downgraded to original



2014-08-15 11:19:17     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-08-15 11:12:39     Invoice 15 Aug 2014 Invoice Number: 6287 To: 537 696 767 SIF SKYhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 HOST FEE 120.00 120.00 Delete Edit Total £120.00



2014-07-07 11:46:36     Dear 537 696 767 Thank you for your payment of £ 286.00 towards Invoice Number 6128



2014-07-07 11:46:09     Invoice 07 Jul 2014 Invoice Number: 6128 To: 537 696 767 jprince759@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 1 Year BT Sports HD Renewal 286.00 286.00 Total £286.00



2014-07-04 09:33:10     CUSTOMER HAS PAID £286 FOR ANOTHER YEARS BT SPORTS: OK. I will transfer the £286 to your account today. Please renew for me.



2014-06-10 16:41:08     THIS CARD IS NOT FAULTY THE BOX WAS FUALTY THE CUSTOMER IS STILL USING THIS CARD PAIRED TO NEW BOX Model No. R007.061.49.00P Version No 4f31b7 Serial No 03816936239 V. Card No 537 696 767 Receiver ID B3461931A PACKAGE IS FAMILY MOVIES AND SPORTS AND HD PLSU BT SPORTS HE PAYS YEARLY BT SPORTS IS DUE FOR RENEWAL IN JULY



2014-05-27 19:52:38     HOLD OFF DOING ANYTHING ON THIS ACCOUNT AS THE CARD IS NOT FAULTY IT IS THE BOX



2014-05-26 22:54:28     CANCEL BT SPORTS 537 696 767 and reorder old card as it is faulty add dummy CC and downgrade



2014-05-26 22:33:33     Hi John, I have today sent you a new viewing card 609 534 458, you should receive this shortly. The tracking number is RN059556235GB and can be tracked on www.royalmail.co.uk Regards, Jeni



2014-05-19 10:22:36     Repaired card and box again if this doesn't work Sky advised if still not working new card will have to be sent



2014-05-17 21:14:46     CUSTOMER EMAILED STILL NOT RECEIVING SOME CHANNELS SKY ARTS 1 AND 2 SKY ATLANTIS HD SKY LIVING HD SKY 1 HD CALLED SKY PAIRED CARD AND BOX AGAIN Model No. 102140 Version No. 4E300E SERIAL 0285 770211 Op. Sys Version 1.32B12 EPG Software Version sky+8.3.2 WAS ADVISED TO DO A CARD RESET EMAILED CUSTOMER INSTRUCTIONS



2014-05-13 16:07:58     phoned and resent signals again



2014-05-13 15:04:30     paired card to box, dont know why this wasnt done 4 days ago when the guy first emailed in



2014-05-12 17:03:34     Need to do a software download. Have emailed the end user the steps



2014-05-12 10:49:02     Resent signals for Shy Atlantic HD and Sky Living HD.



2014-05-11 16:51:26     I do not want you to set up anything new, just to restore the two channels we have been talking about viz. Shy Atlantic HD and Sky Living HD.



2014-01-23 16:24:46     got 20% off tv package for 8 months offer



2013-12-10 13:50:45     Your transaction was successful. Transaction information Transaction ID 7LJ05868CF0796619 Date and time 10-Dec-2013 14:16:53 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6554 Total £67.75 GBP



2013-12-10 13:48:21     Invoice 10 Dec 2013 Invoice Number: 4763 To: 537 696 767 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 67.75 67.75 Delete Edit Total £67.75



2013-12-10 13:46:07     Sky TV Show£67.25 Additional Charges Show£0.50 Payment due on 14 Dec £67.75



2013-08-05 15:54:45     Your transaction was successful. Transaction information Transaction ID 0NC95254M65941103 . Date and time 05-Aug-2013 15:52:25 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6554 . Total £100.00 GBP



2013-08-05 15:52:56     Invoice 05 Aug 2013 Invoice Number: 3872 To: 537 696 767 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-08-05 15:47:34     Host fee paid last year from CC 4129 8404 2683 6554 09/14 238



2013-08-05 15:46:06     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************4953 Expiry date: 09/2010



2013-08-05 15:45:43     Entertainment Extra with Sports and Movies 01 Sep - 13 Sep £23.90 Sky+HD Pack 14 Aug - 13 Sep £10.25 Entertainment Extra with Sports and Movies 14 Aug - 31 Aug £31.65 Sky TV total: £65.80 Additional Charges Show £0.50 Payment due on 14 Aug £66.30



2013-07-31 10:14:27     ORDERED BT SPORTS WITH CB SANTANDER DD DETAILS Your order details Order date31/07/2013 Order numberSP4ZZA004000174525 Contact details - Mr Paul Braster Email - paul.braster@post.alderney.ws Password - brace120 Security Q - 1st street lived on? Answer - main street One-off charges Added to your BT Bill Your bill payment method Monthly Whole Bill Direct Debit Billing delivery method Paper-free Billing Address The Chase 101 Wickford Essex SS12 9EX



2013-07-29 22:34:02     THIS CUSTOMER SENT A CHEQUE SEVERAL WEEKS AGO FOR £250.00 FOR BT SPORTS CHEQUE HAS BEEN BANKED AND I HAVE LABELLED EMAIL TO ADD BT SPORTS



2013-04-17 18:28:27     deleted invoice 2091



2013-04-17 18:28:27     deleted invoice 2091



2012-08-13 11:50:03     You've Received New Funds! Dear Sky HD Solutions Ltd, This email confirms that you have received a payment for 100.00 GBP from John Prince. Receipt ID: 5278-9800-7233-6644 The number above is the buyer's receipt ID for this transaction. Please retain it for your records so that you will be able to reference this transaction for customer service. View the details of this transaction online Payment details Total amount: £100.00 GBP Currency: British Pounds Transaction ID: 4XV108084M833500C Quantity: 1 Invoice ID: 2136 Buyer: John Prince



2012-08-13 10:03:01     Mr Prince called in with cc details to pay host



2012-08-06 09:54:25     Invoice 06 Aug 2012 Invoice Number: 2136 To: John Prince jprince759@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 537 696 767 100.00 100.00 Delete Edit Total £100.00



2012-08-06 01:20:37     Host fee declined , can you resend invoice direct to customer for payment 21/11/2011 Hide details John Prince



2012-08-02 09:54:38     Check your information Some of your information may be missing or incomplete. Please check the following items: ?You have entered an invalid or partial credit or debit card number. Please check your entry and try again



2012-07-31 14:14:38     Invoice 31 Jul 2012 Invoice Number: 2091 To: 537 696 767 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 537 696 767 100.00 100.00 Delete Edit Total £100.00



2012-07-31 14:11:08     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************4953 Expiry date: 09/2010



2012-01-24 10:07:04     Tried to add new cc details but getting an error message. I have emailed customer back to confirm details again.



2012-01-18 13:13:21     customer going to email in with new cc details.



2011-11-22 10:28:48     Refund rec 2678 (719685)



2011-11-22 10:25:13     offers taken 188.94 offers due 156.23 need to REFUND customer £32.71 note by LB



2011-11-16 17:01:28     nov offer taken. rec 2568. c/c 9685. OFFER COMPLETE



2011-10-13 13:32:00     oct offer taken rec 1745 cc 9685



2011-09-17 13:10:08     sept offer taken rec 985 cc 9685



2011-08-01 12:01:02     host fee taken rec 4326 c/c used 9685



2011-08-01 10:28:22     taken offer £110.94 4320



2011-07-31 21:06:21     Hi John, I hope everything is OK wth your Sky now. There has been a problem with your Sky billing and you have been undercharged by £110.94. You probably noticed you were paying £26 instead of £52 recently. It is not your fault but we need a credit or debit card to clear the balaance. Could you send us your credit or debit card details and we will sort it out before your viewing is blocked. Sorry for any inconvenience Regards



2011-07-26 11:27:56     Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: **********774953 Expiry Date: 09/2010 Payment Due Date: 14th of each month Statement date: 30/06/11 Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £36.25 Billing Period Charges Discounts Sky World 14/07/11 - 13/08/11 £52.00 Viewing Subscription Discounted 14/07/11 - 13/08/11 £26.00 CR Sky+ Subscription 14/07/11 - 13/08/11 £0.00 Sky+HD Pack 14/07/11 - 13/08/11 £10.25 Sky TV total: £36.25 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 14/07/11 - 14/07/11 £0.50 Additional Charges total: £0.50 Payment due on 14/07/11 £36.75



2011-05-25 16:25:56     Sky world sky+ HD, CC 4953 Pdd 14th of each month CORRECT MY SKY Username 253408645 Password brace12 Email coaessex@gmail.com Date of birth 15/08/1980 Place of Birth Glasgow Security question MMN Answer to security question brace



2011-02-02 10:55:47     MY SKY username paulbraster Reset password brace12 Email paulbraster@post.alderney.ws Date of birth 15/08/1980 Security question Mother's maiden name? Answer to security question brace Cant get into my sky



2010-10-11 23:18:02     ON 08/10/2010 £100.00 HOST PAID INTO BANK ACCOUNT,



2010-10-11 08:59:01     NEW 537 696 767 Previous Card 314 662 784



2010-10-07 11:01:59     SEND CARD TO MR PRINCE "GITIS, 82210 MERLES, FRANCE " 0033 563 959 211 jprince759@gmail.com paying direct to cbs account



2010-10-06 13:21:23     CHANGED ADDRESS FROM 67K 10 FLAKEFIELD G74 1 PF REORDERED CARD AS PER CB INSTRUCTION



2010-10-04 12:28:15     INVOICE SENT TO SIF FOR CUSTOMER RE HOST FEE WHICH WAS DUE APRIL 2010, NOTE IN G;CALANDER TO FOLLOW THIS UP IN 1 WEEK



2010-09-28 10:39:14     Previous Card 253 408 645



2009-04-21 15:13:50     NEW P4 VC NO. 382 470 748



2008-08-04 11:58:11     osb £125.49



2008-07-30 13:25:49     OSB £65



2008-06-12 12:08:02     ADDED C.C774953 ADDED HD SUB HOST FEE PAID



2008-05-27 13:05:34     replaces 306 039 975



2008-05-20 10:01:32     card received



2008-05-16 10:10:06     ordered replacement card £ 0.53 osb



2007-07-02 09:49:26     my sky code 1



2007-07-02 09:48:59     added cust new CC details to acc ( 1976 )



2007-05-17 13:47:08     upgraded from 2 mix to sky world



2006-11-14 16:46:58     Down to Variety and knowledge.



2006-05-18 14:05:46     Scanny signal sent.



2006-05-18 12:59:33     signals re-sent



2006-05-17 13:28:31     All is ok, resent signals.



2006-05-16 15:42:11     Repaired.



2006-03-30 16:39:20     Up to full, added custs. c/c to acc (ending 9853).



2006-02-20 14:44:54     CARD OUT - AWAIT PAYMENT



2006-02-16 11:41:12     CARD NOT SOLD - CARD IN OFFICE