Transactions

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Contract Number 240005022753
Card Number 517 993 812
MultiRoom Number
First NameMRS Katrina & Steve
Last NameASHMORE
Address900 THE CHASE
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9EX
Telephone01759 667484
Maiden NameBUTTERCUP
Sky PasswordARROW
Date of Birth1982-09-10 00:00:00
e-Mailk.ashmore@post.alderney.ws
Sky Card Number517 993 812
Prev Sky Card Number247 226 053
Host Fee Paid2017-02-01 00:00:00
Host Fee Due2020-04-29 00:00:00
Create Date2006-01-17 12:42:43
Modification Date2019-02-13 12:09:14
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameKAT.ASHMORE
MySky Passwordbuttercup12
Contract StatusActive



2019-02-13 11:43:06     Host fee + admin fee of £50 for offer paid Your transaction was successful. Transaction information Transaction ID 2X729280M39177210 Date and time 13-Feb-2019 12:42:16 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0011 Total £170.00 GBP



2019-02-13 11:36:57     Customer's contact details Catherine & Stephen Stringer s.stringer@pre-texte.com home +33 562 65 36 68 mob +33 689 87 19 97



2019-02-12 09:35:04     Hi, Host fee remains outstanding. Please can you provide payment details for the fee of £120.00. Also in March your offer on the Sky account will be coming to an end if you are happy for us to try for a new offer we would require an admin fee of £50.00. Both these payments can be paid separately, the host needing paid now and the admin for offer at begining of March. If we do not hear back from you i will assume that you are happy to cancel your account. Thanks Carol



2019-02-07 12:43:22     Billing info Feb 2019 Active account Ent + box sets + sports + cinema + sportsHD + HD £79.00 Discount offer £49.00 Cust DD on account Payment method: Direct Debit Account holders name: mr j ashmore Account number: ****7727 Sort code: ****90



2019-01-28 12:36:44     Help with this page Check your information host fee declined Some of your information may be missing or incomplete. Please check the following items: 10535 - Gateway decline: The card type or card number is invalid. Reenter the information.



2018-02-20 23:05:18     BILLING AND OFFER TOTAL DUE £80.00 Direct Debit payment date 28 February 28 March £58.97 this includes a £10 admin at sky 28 April £49.00 28 May and thereafter £49.00



2018-02-20 15:49:14     Offer - £49pm for 18 months. A one-off £10 admin fee applies to the next bill.



2018-02-19 14:35:41     New CC details: 4561 4094 7546 4786 04/2018 593 2018 host fee paid + £40 admin fee for the offer Your transaction was successful. Transaction information Transaction ID 3MC31090W8503114V Date and time 19-Feb-2018 15:35:16 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4786 Total £160.00 GBP



2018-02-19 08:53:55     OFFICE TO CALL CUSTOMER FOR CC SHE IS HAPPY TO PAY ADMIN FEE FOR OFFER STEVE TO CALL FOR OFFER TOMORROW



2018-02-11 21:44:56     Hi Catherine, Annual fee is due for your sky card, the fee is £120.00. Please can you provide credit card details for this payment. We have received an email from Sky and they are offering some accounts a 50% offer for 12 months on subscription charges , if i was to apply for this offer for you you would only pay £40 a month instead of £80 and to do this we charge £40 admin fee. Let me know if you would be interested within the next few days as this offer may only be valid for a few days. Carol



2018-02-11 21:38:31     ACTIVE ACCOUNT Payment received 28 Jan -£80.00 CUSTOMER PAYS BY DD



2017-02-07 16:55:42     Your transaction was successful. Transaction information Transaction ID 6KB69471ES798844M Date and time 07-Feb-2017 17:55:26 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0504 Total £120.00 GBP



2016-02-01 11:39:43     Your transaction was successful. Transaction information Transaction ID 85D4575110241730J Date and time 01-Feb-2016 12:39:41 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0504 Total £120.00 GBP



2016-01-14 14:15:29     Invoice 14 Jan 2016 Invoice Number: 8657 To: 517 993 812 Catherine Stringer skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Host fee 120.00 120.00 Delete Edit Total £120.00



2016-01-14 14:12:38     28 Dec - 27 Jan A month in advance Variety with Sports & Movies HD£75.75 Free items Total £75.75 Payment method: Direct Debit Account holder name: mr j ashmore Sort code: **-**-90 Account number: ******27



2015-01-29 16:48:53     Your transaction was successful. Transaction information Transaction ID 8SH13179PR210473K Date and time 29-Jan-2015 17:49:20 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0504 Total £120.00 GBP



2015-01-28 09:35:23     Invoice 28 Jan 2015 Invoice Number: 6979 To: 517 993 812 Catherine Stringer skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual Sky card host fee 120.00 120.00 Delete Edit Total £120.00



2015-01-28 09:34:07     Customer called with new payment details for host. 4539 7804 5195 0504 11/17 038



2015-01-06 15:34:20     Hi Catherine, Happy new year from our team at Sky HD Solutions! I am emailing you to remind you that your annual host fee will be due next month (1st feb) and i noticed the card we have on file for you is expired, in preparation for your payment next month (assuming you wish to continue with the service) i would ask that you kindly send us your new payment details which i can assure you will not be used until the host fee is due. I have also noticed that you previously paid £100 annually, and i can see that you were informed in 2013 that we have had a price increase to £120 annually. As we have only charged you £100 for the past two years when it should have been £120, this years fee will have to be charged at £120. I wanted to let you know this in advance so you are aware of exactly what is due and when it will be due. Look forward to hearing back from you. Kind Regards, Jeni



2014-02-18 19:25:07     Transaction confirmation Help with this page Your transaction was successful. Transaction information Transaction ID 85F01990NP589250R Date and time 18-Feb-2014 19:56:56 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1403 Total £100.00 GBP



2014-02-18 17:30:55     CC 4539 7804 5195 1403 exp 10/14 cvc 137



2014-02-18 16:54:06     Hi, We sent you invoice number 5248 for your annual fee of £100.00. Please pay this asap to prevent your channels going off. Regards, Jeni



2014-02-04 12:42:28     Invoice 04 Feb 2014 Invoice Number: 5248 To: 517 993 812 c.stringer@pre-texte.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky viewing card host fee 100.00 100.00 Delete Edit Total £100.00



2013-11-22 16:27:39     Hi Chris I understand that you look after our account and provide us with a UK address. However, we do pay you an annual fee of £100 for this service. What is of more concern than you wanting a deposit, though, is you using our bank card without our prior consent. You cannot just debit a card, details of which you happen to have for totally different reasons, without authorisation even if you do "email us in advance of the payment being taken". This flies in the face of all proper practices. Having said that, I suppose we have no choice in the matter anyway. If we wish to keep receiving Sky, we have to agree to whatever you decide. Anyway, please make sure our card is not used again without our proper consent. Regards



2013-09-25 14:35:17     Your transaction was successful. Transaction information Transaction ID 13588155BS533942V . Date and time 25-Sep-2013 14:05:15 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX1403 . Total £67.25 GBP



2013-09-25 14:31:01     Invoice 25 Sep 2013 Invoice Number: 4369 To: 517 993 812 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 deposit 67.25 67.25 Delete Edit Total £67.25



2013-09-25 14:28:17     Your current payment details Payment method: Direct Debit Account name: mr j ashmore Sort code: **-**-90 Account number: ******27



2013-09-25 14:26:16     Payment due on 28 Sep £67.25



2013-02-05 09:22:57     EMAIL CUSTOMER B4 TAKEN HOST FEE PLEASE c.stringer@pre-texte.com



2013-02-04 17:05:29     CUSTOMER COMPLAINED ABOUT £20.00 INCREASE IN HOST FEE £20 REFUNDED Sent to: Total amount: -£20.00 GBP Fee amount: £0.48 GBP Net amount: -£19.52 GBP -------------------------------------------------------------------------------- Invoice ID: 2759 Date: 4 Feb 2013 Time: 17:02:24 GMT Status: Completed -------------------------------------------------------------------------------- Subject: You have sent £19.52 GBP to with PayPal



2013-01-31 21:26:44     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 56D91590Y94891815 . Date and time 31-Jan-2013 22:26:20 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX1403 . Total £120.00 GBP



2013-01-28 15:31:30     Invoice 28 Jan 2013 Invoice Number: 2759 To: 517 993 812 sif c.stringer@pre-texte.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 annual sky viewing card host fee 120.00 120.00 Delete Edit Total £120.00



2012-07-13 12:56:49     resent signals for sports channels



2012-02-10 11:12:27     inv 1141 paid



2012-02-02 12:28:15     Invoice 02 Feb 2012 Invoice Number: 1141 To: Catherine Stringer c.stringer@pre-texte.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 517 993 812 100.00 100.00 Delete Edit Total £100.00 INVOICE SENT FOR HOST



2012-01-12 10:59:44     Payment Method: Direct Debit Account Name: mr j ashmore Sort Code: **-**-90 Account Number: ******27 Payment Due Date: 28th of each month



2011-11-25 12:11:27     offers taken £111.55 rec 2784 cc 1403



2011-11-21 14:06:25     OFFERS DECLINED REC 2649 (123724)



2011-11-21 14:04:49     Hi Catherine, We have just been informed that there is an OSB £111.55 on your sky account. Sky have been under charging you since May. Please provide cc details for balance, Card will be cut off in a few days if osb not cleared. Please advise. May 19.07 May - June 26 June - July 26 July - Aug 26 Aug - Sep 26 Sep - Oct 26 Oct - NOV 7.55 = 156.62 - 45.07( ALREADY PAID) TOTAL DUE 111.55 Regards, Leanne



2011-10-24 15:50:28     Sky+ Subscription 28/05/11 - 27/06/11 £0.00 Sky World HD 28/05/11 - 27/06/11 £62.25 Viewing Subscription Discounted 28/05/11 - 27/06/11 £26.00 CR Sky World 06/05/11 - 27/05/11 £38.13 Viewing Subscription Discounted 06/05/11 - 27/05/11 £19.07 CR Credit for Cancellation of Sky World 06/05/11 - 27/05/11 £38.13 CR Sky TV total: £17.18 Payment due on 28/05/11 £17.18 Payment Received 28/05/11 £17.18CR



2011-10-24 15:39:27     £36.25 Billing Period Charges Discounts Sky+ Subscription 28/09/11 - 27/10/11 £0.00 Sky World HD 28/09/11 - 27/10/11 £62.25 Viewing Subscription Discounted 28/09/11 - 27/10/11 £26.00 CR Sky TV total: £36.25 Payment due on 28/09/11 £36.25 Payment Received 28/09/11 £36.25CR Account balance £0.00 nds offer payments tkn gmaild carol



2011-07-26 17:46:23     2nd offer £26.00 declined rec 4126 c/c 1304



2011-07-21 18:08:43     OFFER DECLINED AGAIN REC 3999 C/C 3724



2011-06-21 19:54:32     DISCOUNTED OFFER DECLINED AGAIN REC 3086 C/C 3724



2011-06-13 12:53:03     taken offer £45.07 2873 (95 1304)



2011-06-03 16:55:38     offer DECLINED REC 2678 (123724)



2011-05-31 14:09:29     Offer details in folder



2011-05-24 12:53:42     Sky world £26 credit on acc, DD details on acc (27) Pdd 28th of each month



2011-01-26 15:55:22     Invoice sent to end user



2011-01-26 15:46:49     host fee paid rec 1598 , c/c 3724



2011-01-04 19:22:11     Hi Catherine, Your annual host fee of £100.00 will be due in Feb 2011 and the c/c we have on file has expired. Can you either email our office or telephone with new c/c details. Thank-you, Regards, Carol



2011-01-04 19:19:21     Current Payment Details Your Current Payment Details are as follows: Payment Method: Direct Debit Account Holder: mr j ashmore Sort Code: **-**-90 Account Number: ******27 Payment Due Date: 28th of each month



2011-01-04 19:18:52     Understanding your bill View bill detailsClose Notice of Increase in your Subscription Charges From 4th January 2011, the government is increasing VAT from 17.5% to 20%, meaning there will be an increase in your subscription charges. This will be reflected in your first bill on or after this date, which we'll issue 14 days in advance of payment as usual. To keep things simple, we have generally rounded prices up or down to the nearest 25p. For more information, please visit the Help Centre. Bill details Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV OpenSky+ Subscription 28/12/10 - 27/01/11 £0.00 Sky+HD Pack 28/12/10 - 27/01/11 £10.00 Sky World 28/12/10 - 27/01/11 £51.00 Subtotal: £61.00 Packages: £61.00 Amount due £61.00 Payment Received 28/12/10 £61.00 CR Account balance £0.00 Change payment method



2010-11-18 10:29:25     PAIRED CARD TO NEW HD BOX



2010-04-16 16:48:33     Sky world pack HD £58.50 per month paid by cust dd sort code ** ** 90, acc **** **27. payment due date 28th of each month.



2010-04-16 11:03:02     MY SKY Username KAT.ASHMORE Password buttercup12 Email k.ashmore@post.alderney.ws Date of birth 10/09/1982 Security question Mother's maiden name? Answer to security question buttercup



2010-03-09 13:02:38     ANNUAL HOST PAID 28/02/2010 REC NUM 8039



2010-02-03 09:27:48     RESENT SIGNALS FOR MOVIES + SPORTS 50% OFF FOR 2 MONTHS PIN 6053



2010-02-02 10:18:23     PAIRED CARD ON SKYWORLD ADDED HD FACILITY ADDED D.D 204490 80547727



2010-01-29 12:40:19     replacing 517 604 138 viewing abroad HOST FEE PAID 29.04.09 4528 CARD SENT TO Mr Stringer Pradies 32420 Pellefigue France phone 0033562653668



2010-01-25 13:57:50     ADDED DUMMY CC DETAILS



2010-01-25 13:53:52     Changed address from 220/3 MACKENZIE RD,BECKENHAM, KENT, BR3 4SJ and ordered new card. ordered on 6 mix 25% dicount for 6 months.Payment date 28th Feb



2009-10-14 09:17:22     acc cancelled - reactivate in 31 days (16.11.09)



2009-05-28 17:16:40     paid off osb £46.50 with cust c/c and added details to acc 642027



2007-11-02 09:31:30     added cust new CC details (2019)



2007-08-15 13:02:30     changed address from 25I 6 LOCKWOOD COURT, YORK



2007-03-13 10:16:19     Prem + booked with cust c/c details(7022) £30



2006-10-04 09:23:55     RE-PAIRED CARD.



2006-05-10 17:31:30     28-04-06 statement rec'd o/b £70.00



2006-04-12 16:40:24     Repaired. Booked prem+ with cust's c/c.



2006-04-12 16:20:39     CUST C/C DETAILS ADDED TO ACC. UPGRADED TO FULL PACK.



2006-01-26 13:59:42     CARD OUT 25/01/06 / AWAIT PAYMENT



2006-01-24 10:11:26     CARD NOT SOLD - CARD IN OFFICE