Transactions

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Contract Number	240001070202
Card Number	600 222 897
MultiRoom Number
First Name	MR Stewart
Last Name	GLOVER
Address	895C Fanton Avenue
Address	Wickford
Address
Town / City	Essex
Postcode	SS12 9LF
Telephone	01268 116238
Maiden Name	Jones
Sky Password	Sky
Date of Birth	1978-02-12 00:00:00
e-Mail	sglover@post.alderney.ws
Sky Card Number	600 222 897
Prev Sky Card Number	554 021 006
Host Fee Paid	2012-06-03 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2006-01-12 11:06:43
Modification Date	2014-09-24 13:10:37
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	sglover1234
MySky Password	scotland91
Contract Status	Outstanding Balance

2014-09-24 13:10:21 Host fee was due on this card 02/12/2014

2014-04-29 10:05:58 CENTURION WANTS THIS CARD CANCELLED, BUT OSB SO CANT, EMAILED CENTURION

2014-04-29 10:05:04 Important information about your account Payment on your account is overdue Please check that your payment details are correct. Amend your card or bank account details if they have changed since you set up your account. You can also clear the outstanding balance on your account with a one-off payment. Further information If you have cleared your outstanding balance, please ignore this message. Amount owing from last bill £81.69 Payment due on 16 Apr £81.6

2013-12-16 17:02:53 DELETED 30 May 2013 Invoice Number: 3237 as new customer has this card now

2013-12-02 15:50:38 Repaired card and box, EE with Sports, Added customers CC details to acc. 4F310C 03751024000 EE with Sport package (no HD) 4751 2900 0662 5529 04/14 752

2013-11-28 15:45:47 sending card to centurian

2013-11-27 12:42:25 Account cancelled

2013-11-21 13:58:25 600 222 897 arrived at terrys

2013-11-19 14:27:55 REINSTATED ACCOUNT ON ENT ONLY NO HD ADDED DUMMY C.C 5118 4420 2756 5813 04.17 544 REORDERED CARD

2013-09-17 15:59:27 Host fee due date 13-08-2013

2013-09-17 15:38:31 Acc cancelled

2013-09-16 18:38:36 BOARD TO CANCEL ACCOUNT

2013-07-23 09:38:54 DOWNGRADED PACKAGE

2013-07-22 23:20:06 BOARD TO DG AS CB WILL NEVER GET AROUND TO CANCELLING THIS

2013-07-15 23:31:45 I HAVE CHANGED PIN TO 8080 TO PROMPT CALL RE HOST

2013-07-15 23:30:06 ACTIVE ACCOUNT Entertainment Extra with Sports and Movies HD 16 Jul - 15 Aug £65.75

2013-07-15 23:22:52 SIF HAVE NO CONTACT DETAILS FOR THIS CUSTOMER BOARD TO CANCEL DOWN

2013-06-14 00:31:22 ntertainment Extra with Sports and Movies HD 16 Jun - 15 Jul £65.75 Yours at no extra cost Sky TV total: £65.75 Additional Charges Show£0.50 Payment due on 16 Jun £66.25 Payment will be collected by credit card on 16 Jun CHANGED PIN TO 2430 TO PROMPT CALL FOR HOST

2013-06-14 00:23:12 EMAILED SIF AGAIN FOR NEW CC

2013-06-05 11:20:00 cc 8008 declined again

2013-06-04 11:30:24 We already had these details but the payment declined. The payment details on the Sky account are now different although we didn't change them. The client must have got a new credit card on the same account. Payment details on Sky Card number: ************0003 Expiry date: 06/2016

2013-06-03 10:41:28 4929 4220 4425 8008 049 10.14

2013-05-31 17:18:39 Hello, Do you have credit card details or contact information for this client? Regards Charlotte

2013-05-31 17:17:11 Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.

2013-05-31 17:16:23 Invoice 30 May 2013 Invoice Number: 3237 To: 554 021 006 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Total £120.00

2013-05-30 15:57:13 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0003 Expiry date: 06/2016

2012-06-03 19:17:47 Transaction confirmationHelp with this page .Your transaction was successful. Transaction information Transaction ID 96G56329J0423520T . Date and time 03-Jun-2012 19:17:18 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX8008 . Total £100.00 GBP INVOICE FOR HOST PAID

2012-06-03 16:33:56 FROM WHAT I CAN SEE THIS CUSTOMER CLAWED BACK HOST AND OFFERS THAT WERE TAKEN FOR 2011 AND THIS WAS NEVER TAKEN AGAIN 2012 HOST DUE

2012-06-01 16:42:52 Invoice 01 Jun 2012 Invoice Number: 1763 To: 554 021 006 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 554 021 006 100.00 100.00 Delete Edit Total £100.00

2012-06-01 16:41:28 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************8008 Expiry date: 10/2014

2012-05-24 11:30:21 new mysky password is scotland91

2012-01-09 12:12:14 osb paid of £56.63. Remaining balance of £220 removed by Sky. channels should be on. cc details for payment and monthly subs is 4929 4220 4425 8008 049 10.14

2012-01-09 11:25:24 need to call to pay off this OSB £277.55 at sky as looks like they have added box price.

2011-10-25 15:28:36 Important information about your account Payment on your account is overdue Please check your payment details to see if there has been a mistake, for example if you changed your card or bank account without telling us the payment may have failed. You can easily top up your account with a one-off payment. See our late and failed payments help article for more information. If you made a payment in the last few minutes, please ignore this alert. Understanding your bill This bill is affected by changes to your account This includes a payment adjustment made by one of our agents. To understand how the total of your bill has been calculated it helps to look carefully at the range of dates each charge and credit applies to. Amount owing from last bill £56.63 Additional Products and Services £220.92 Billing Period Charges Discounts Debit Adjustment 01/10/11 £115.48 Debit Adjustment 01/10/11 £105.44 Additional Products and Services total: £220.92 Payment due on 16/10/11 £277.55 UNABLE TO REORDER CARD AS O/B

2011-10-25 15:21:51 THIS REORDERED CARD WAS SENT TO SIF AND SOLD AS A NEW CARD CUSTOMER HAS CLAWED BACK CARD FEE AND OFFER £104.00 BOARD TO REORDER THIS CARD

2011-09-19 22:09:34 AMOUNT TO REFUND CUSTOMER IS £73.50

2011-09-19 21:53:37 WHEN THIS CUSTOMER CALLS DUE TO VIEWING OFF, NEW C/C DETAILS WILL NEED TO BE ADDED AND HE WILL NEED TO BE REFUNDED AS HE HAS PAID FOR CARD 554 136 473 FOR AUG AND SEP

2011-09-19 21:30:21 IT LOOKS LIKE THIS NEW CUSTOMERS C/C DETAILS HAVE NEVER BEEN ADDED TO THIS ACCOUNT AND THERE IS A BALANCE AS CB DEBIT CARD IS STILL ON THE ACCOUNT AND THIS HAS FAILED , THIS CUSTOMERS C/C DETAILS ARE STILL ON HIS OLD SKY CARD , JAMIE ADDED NEW CUSTOMERS C/C DETAILS 04/08/2011 AT SKY AND THIS HAS NOT BEEN DONE , I HAVE TONIGHT ADDED THE NEW DETAILS ON THE OTHER VC 554 136 473 , THIS CUSTOMER HAS NOT BEING PAYING FOR THIS CARD BUT PAYING FOR HIS OLD CARD !

2011-09-19 21:08:25 Statement date: 02/08/11 Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £52.00 Billing Period Charges Discounts Sky World 16/08/11 - 15/09/11 £52.00 Sky TV total: £52.00 Payment due on 16/08/11 £52.00 Direct Debit Reversal 17/08/11 £52.00 CR Payment Received 16/08/11 £52.00 CR Account balance £52.00 Important information about your account Payment on your account is overdue Please check your payment details to see if there has been a mistake, for example if you changed your card or bank account without telling us the payment may have failed. You can easily top up your account with a one-off payment. See our late and failed payments help article for more information. If you made a payment in the last few minutes, please ignore this alert. Understanding your bill This bill is affected by changes to your account You have removed Sky TV We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Help understanding my bill To understand how the total of your bill has been calculated it helps to look carefully at the range of dates each charge and credit applies to. Sky+ HD Pack Good news. From 1 September 2011, a single HD fee of £10.25 will now cover your whole home. This means that any Sky+ HD box with a multiroom subscription will now show stunning HD. If you currently pay more than one HD fee then this will automatically reduce, saving you at least £120 each year. Amount owing from last bill £52.00 Sky TV £4.63 Billing Period Charges Discounts Sky+HD Pack 16/08/11 - 26/08/11 £3.64 Sky+ Subscription 16/08/11 - 26/08/11 £0.00 Sky+ Subscription 13/08/11 - 15/08/11 £0.00 Sky+HD Pack 13/08/11 - 15/08/11 £0.99 Sky TV total: £4.63 Payment due on 16/09/11 £56.63

2011-09-19 20:45:53 Terri, There was a balance of £104.00 from the customers last viewing card , payments to sky have been £26.00 short for past 4 months , this has been paid with c/c ending 1001, can you let your customer know. Thanks, Regards, Carol PAYMENT TAKEN REC 1032 C/C 1001

2011-09-19 17:14:16 THIS CUSTOMER RECEIVED NEW CARD AS HE DID NOT PAY HOST OR OFFERS AND HIS CARD WAS REORDERED. HOST HAS BEEN PAID , OFFERS JUNE TO AUG REMAIN OUTSTANDING £104.00 TO BE PAID £52.00 FOR JUNE AND THEN £26.00 JULY AND AUG

2011-08-16 12:57:45 HAD BEEN GIVEN WRONG EXPIRY DATE PAYMENT TAKEN REC 0135 C/C 1001

2011-08-16 12:33:24 NEW ACTIVATION C/C DECLINED FOR £100.00 REC 133 C/C 1001

2011-08-16 10:25:57 paired card on sky world hd added c.c 21 1001 pin 1654

2011-08-13 13:18:29 STB-1 Placement Master Bedroom Install date 20090919 Mfr. Pace Model N° 2,2,222 Version 9F3005 S/N 0331061031 Card N° 554 021 006 Card Type UK Ver. OS 1,32812 EPG Sky+8.4.0.MultiPlatform.v3.0.0 Full Sky+ HD (6 mixes + Movies & Sports) Name Mr. J A Rump Card N° xxxx xxxx 2421 1001 CVC 132 Exp Date 11/14

2011-08-08 10:14:05 charge £100 for this card

2011-07-20 13:01:31 card sent to sif

2011-07-19 08:43:09 new 554 021 006 Previous Card 506 620 996

2011-07-13 12:56:46 reordered card as client no longer wants it

2011-07-04 15:48:12 Hi, Please find invoice for above card that is paid 1 year upfront.Total amount due is £774.00 which is 890.00euro, can you confirm if your client is wanting to continue paying 1 year upfront , this can either be paid cash or bank transfer. Many thanks, Regards, Carol

2011-07-04 15:31:20 Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Direct Debit Account Holder: mr s glover Sort Code: **-**-74 Account Number: ******16 Payment Due Date: 16th of each month Update Payment Details Current billPrevious bills Charges on next bill02 June 2011 02 May 2011 02 April 2011 02 March 2011 02 February 2011 02 January 2011 02 December 2010 02 November 2010 02 October 2010 02 September 2010 02 August 2010 Print CSV PDF Statement date: 02/07/11 Bill details Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TVCloseSky World 16/07/11 - 15/08/11 £52.00 Subtotal: £52.00 Packages: £52.00 Payment due on 16/07/11 £52.00

2011-07-04 14:22:54 email sent to gmail to ask if anyone knows who has this card and if not reorder

2011-07-04 14:20:40 email sent to gmail to ask if anyone knows who has this card and if not reorder

2011-07-04 14:19:29 email sent to gmail to ask if anyone knows who has this card and if not reorder

2011-06-21 14:01:01 IGNORE NOTE BELOW mysky sglover@post.alderney.ws user sglover1234 P/W gloverboy SEC hospital

2011-06-21 13:59:09 mysky sglover@post.alderney.ws user sglover1234 p/w glovergirl sec hospital

2010-07-08 16:18:38 paired card on skyworld added cbs details Sort Code 80 07 74 Acc No 06970116 2 months @£34.68 pin 1654

2010-06-29 10:34:59 card sent to Steve for Utecma year upfront

2010-06-25 13:21:57 Jay sending up replacement card 527 911 762 Previous Card 247 261 654

2010-06-21 16:53:51 reordered card as no host paid

2009-10-26 17:29:19 CARD OUT TO SIF ON 6/10/09

2009-10-06 11:17:42 P4 card arrived 506 620 996

2007-12-05 10:39:18 Upgraded from 2 mix + sports to 3 mix + sports (variety, kids, news).

2007-07-21 11:14:28 Paired card to box.

2007-07-21 11:01:12 Changed address from 20K 6 Lockwood Court.

2007-01-08 09:33:07 Crossgraded to kids, variety and sports. got breakdown of payments.

2006-11-07 10:43:58 Paid £15 with custs c/c & added to acc (ending 4388), upgraded from 2 mix, repaired.

2006-08-16 12:08:28 CANCELLED AT BANK

2006-04-27 12:21:13 CARD OUT - AWAITING PAYMENT.

2006-01-25 16:59:06 CARD NOT SOLD - CARD IN OFFICE