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Contract Number 240001067521
Card Number 574 327 169
MultiRoom Number
First NameMRS KIRSTY/Peter
Last NameUNDERWOOD
Address27 MOSS BRIDGE the chase
AddressWICKFORD
AddressESSEX
Town / City
PostcodeSS12 9EX
Telephone01759 629864
Maiden NameSTEVENSON
Sky PasswordIPOD
Date of Birth1981-03-28 00:00:00
e-Mail
Sky Card Number574 327 169
Prev Sky Card Number507 931 616
Host Fee Paid2013-05-10 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2005-12-09 12:19:33
Modification Date2014-05-05 16:10:43
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamekirsty_underwood
MySky Passwordskippy1
Contract StatusOutstanding Balance



2014-05-05 16:10:24     if customer gets back to us HOST FEE Is due on this card 06/07/2014



2014-04-22 17:14:23     We currently have no payment details stored for you You have a payment due on the 24 Apr for a total of £22.00



2014-01-07 11:18:52     Your transaction was successful. Transaction information Transaction ID 2FP120879E743502A Date and time 07-Jan-2014 12:17:20 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4075 Total £22.00 GBP



2014-01-07 11:17:20     Invoice 07 Jan 2014 Invoice Number: 4933 To: 574 327 169 luke skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 22.00 22.00 Delete Edit Total £22.00



2014-01-07 11:16:15     Billing Period Charges Entertainment 24 Dec - 23 Jan £21.50 Yours at no extra cost Sky TV total: £21.50 Additional Charges Show£0.50 Payment due on 24 Dec £22.00 Payment Received 24 Dec - £22.00 Account balance £0.00



2014-01-07 11:09:39     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************4075 Expiry date: 06/2015



2013-05-10 19:47:02     INVOICE FOR HOST FEE Invoice 10 May 2013 Invoice Number: 3165 To: 574 327 169 LUKE skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-05-10 19:44:40     HOST FEE TAKEN Your transaction was successful. Transaction information Transaction ID 4UX263672X625283G Date and time 10-May-2013 19:10:14 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4075 Total £100.00 GBP



2013-04-24 14:56:28     OSB £22.00



2012-08-31 20:30:33     ADDED NEW CUSTOMERS CC DETAILS TO ACCOUNT Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************4075 Expiry date: 06/2015



2012-08-31 20:27:21     Entertainment Extra with Sports and Movies 01/09/12 - 23/09/12 £38.95 Sky+ Subscription 24/08/12 - 23/09/12 FREE Sky+HD Pack 24/08/12 - 23/09/12 £10.25 Entertainment Extra with Sports and Movies 24/08/12 - 31/08/12 £12.91 Sky TV total: £62.11 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 24/08/12 - 24/08/12 £0.50 Additional Charges total: £0.50 Payment due on 24/08/12 £62.61 Payment Received 21/08/12 £62.61 CR Account balance £0.00



2012-08-31 19:06:06     HOST WAS DUE 06/07/2012



2012-08-31 19:03:20     CB IS TAKING THIS CARD TO SPAIN TOMORROW FOR LUKE WATKINS TO REPLACE 528 163 264 WHICH WAS VA INVOICE 2232 PAID FOR HOST FEE



2012-08-31 17:02:07     downgraded to entertainment and added the chase to this address, jeni



2012-08-31 12:52:19     HD Sky TV Hide details £62.11 Billing Period Charges Discounts Entertainment Extra with Sports and Movies 01/09/12 - 23/09/12 £38.95 Sky+ Subscription 24/08/12 - 23/09/12 FREE Sky+HD Pack 24/08/12 - 23/09/12 £10.25 Entertainment Extra with Sports and Movies 24/08/12 - 31/08/12 £12.91 Sky TV total: £62.11 Additional Charges Hide details £0.50 Billing Period Charges Discounts Credit Card Admin Charge 24/08/12 - 24/08/12 £0.50 Additional Charges total: £0.50 Payment due on 24/08/12 £62.61 Payment Received 21/08/12 £62.61 CR



2012-08-31 12:44:27     new card 574 327 169 arrived today previous card 507 931 616 previous card 244 495 552 NOTE TO THE BOARD TO DOWNGRADE AND ADD 'THE CHASE'



2012-08-30 11:07:45     when we receive this card in the office downgrade card and terri has asked for 'the chase' to be added to this address



2012-08-30 11:06:04     574 327 169 arrived at terrys



2012-08-27 19:38:47     WHEN THIS CARD ARRIVES DG TO A MINIMAL PACKAGE



2012-08-27 15:26:58     Akshaya : I have ordered a replacement of viewing card at free of cost. Akshaya : The viewing card has to reach you in next 3-5 working days.



2012-08-26 20:56:14     CHANGED ADDRESS AT SKY Your current address 6 Lockwood CourtMarket PlaceYORKYO422QWYour new address 27 MOSS BRIDGE , WICKFORD , ESSEX ,SS12 9EX Your Home move reference number is: 0826 WPVN 271 7601 please quote this if you need to contact Sky. A confirmation is on its way to: k12_underwood@post.alderney.ws



2012-08-26 20:48:24     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6783 Expiry date: 03/2013 DUMMY CC ADDED Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************9666 Expiry date: 01/2016



2012-08-26 20:45:04     Billing Period Charges Discounts Entertainment Extra with Sports and Movies 01/09/12 - 23/09/12 £38.95 Sky+ Subscription 24/08/12 - 23/09/12 FREE Sky+HD Pack 24/08/12 - 23/09/12 £10.25 Entertainment Extra with Sports and Movies 24/08/12 - 31/08/12 £12.91 Sky TV total: £62.11 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 24/08/12 - 24/08/12 £0.50 Additional Charges total: £0.50 Payment due on 24/08/12 £62.61 Payment Received 21/08/12 £62.61 CR Account balance £0.00



2012-08-26 20:42:18     EMAIL RECEIVED 07/07/2012 I will be moving at the end of the month (30 Jul 12) and need to cancel my sky subscription as of that date unless I'm paid up thru a date ending prior to. Please advise how to proceed. Morning Lewis, Your account is all up to date. Host fee is paid up until December 2012. I can have your account cancelled today and your channels will shut down in 31 days. Please advise if you want me to action this today? Regards, Leanne Lewis, I have applied the 31 days cancelation to your account. There will be one last payment on your account 24.07.2012 then all channels will shut down on the 09/08/2012. Regards, Leanne EMAIL RECEIVED 26/08/2012 Leanne, Despite our best laid plans below, my account was again charged a monthly subscription fee on August 23. Can you arrange my refund and again ensure my account has in fact been canceled. Respectfully, Lewis Sorvillo THIS ACCOUNT HAS NOT BEEN CANCELLED



2012-07-09 09:43:15     Customer email to ask about canceling acc i have email bk asking if he wants this actioned today?



2011-12-07 14:20:46     host fee taken rec 2985 cc 5212



2011-12-06 11:29:16     host fee declined rec 2943 cc 8544



2011-11-21 16:36:38     added sports channels to package.



2011-11-21 10:34:09     I have added customer cc details to the spreadsheet for host. customer going to get back to us as he may want to add sports channels to his package.



2011-11-17 13:40:48     Hi, Your card is shortly due another host fee, please advise us of how you would like to pay. regards, Jeni



2011-01-07 12:32:11     HOST FEE PAID REC 1522 , C/C 8544



2011-01-06 08:45:52     Dear Mr Sorvillo, We do not keep credit card information on file, can you please provide card details you wish us to use. Many Thanks, Regards, Carol



2011-01-06 08:45:34     Sorry for my late reply; are you not able to charge it to the same card on which I pay my monthly payment? If not let me know Thank You



2011-01-04 12:26:57     Note put in calander to email client again on 10/01/2011 re host and if no response D/G



2010-12-30 17:39:54     Dear Mr Sorvillo Re. Sky viewing card number 507 931 616 Your sky card will shortly be due another annual host fee of £100.00, can you provide credit card details that you would like us to use for this payment. Kind Regards, Carol



2010-12-30 17:30:32     HOST FEE DECLINED REC 1441



2010-12-30 17:17:00     Bill details Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV OpenSky+ Subscription 24/12/10 - 23/01/11 £0.00 Sky+HD Pack 24/12/10 - 23/01/11 £10.00 4 Pack with Movies Pack 24/12/10 - 23/01/11 £38.00 Subtotal: £48.00 Packages: £48.00 Additional charges OpenCredit Card Admin Charge 24/12/10 - 23/01/11 £0.50 Subtotal: £0.50 Admin charges: £0.50 Amount due £48.50 Payment Received 21/12/10 £48.50 CR Account balance £0.00



2010-06-07 16:44:20     emailed the customer his sky statements



2010-06-07 14:02:48     A MS account had already been set up but not put in the notes. So new details are; kirsty_underwood skippy1 k12_underwood@post.alderney.ws



2010-06-07 13:52:48     underwood18 skippy1 kirstyunderwood@post.alderney.ws



2010-04-30 15:25:11     Have taken £125 from Axels cc (011359) as customer had clawed the payment bk rec 8553



2010-04-30 13:23:44     SPOKE TO AXEL WE HAVE TO TAKE £125 FROM HIS C.C TO KEEP ACC ACTIVE



2010-04-30 12:58:19     THIS CUSTOMER CLAWED BACK £100.00 HOST FEE, REQUEST PUT IN GMAIL TO REORDER CARD



2010-04-19 13:57:55     forced action sent advised 24 hours



2010-04-15 10:26:37     Paid off OSB £70 with customers cc (416783) sky have applied a £92CR. Repaired to HD box and on 4 mix and movies. Payment due date 24th every month. Next bill will be in may for £66 as its a month and month in advance.



2010-04-10 11:18:41     This customers credit card has declined for the monthly payment. So what I agreed with Sky is to pay the OB to get the account active and then they will apply 2 months credit as they have had no viewing for 2 months but the cc declined to pay the OB.



2010-04-09 11:24:58     Axel is going to go to the customers house tonite and get all the correct box details and send us the info. need to get this card bk on sayin "wrong card for set top box" been goin on for 2 months now



2010-03-12 11:34:28     Had a forced signals to make the card work in the box. Can take 24 hours.



2010-02-22 12:29:39     Repaired to HD on 4mix (no news, no kids), movies , HD and the record function added customers c.c details to acc (274380)



2010-02-22 10:12:33     ** Host fee taken 20.02.10£100 (274381) rec 7965 **



2009-11-10 11:36:52     new p4 card 507 931 616



2009-10-20 11:24:42     P4 card arrived at Lockwood Court



2006-02-23 14:40:27     PAIRED CARD, CHANGED PACKAGE TO MOVIES WORLD AND ADDED CUSTOMERS NEW C/C DETAILS.



2005-12-16 13:53:10     CARD OUT 15/12/05 / AWAIT PAYMENT