DataTable with default features
| Contract Number | 240001404062 |
| Card Number | 508 763 588 |
| MultiRoom Number | |
| First Name | MR MARK |
| Last Name | FURNESS |
| Address | 371 The Chase |
| Address | Wickford |
| Address | |
| Town / City | Essex |
| Postcode | SS12 9EX |
| Telephone | 01759 623974 |
| Maiden Name | BAIRD |
| Sky Password | sunshine |
| Date of Birth | 1969-10-04 00:00:00 |
| mfurness5@post.alderney.ws | |
| Sky Card Number | 508 763 588 |
| Prev Sky Card Number | 245 971 767 |
| Host Fee Paid | 2013-08-20 00:00:00 |
| Host Fee Due | 2000-01-01 00:00:00 |
| Create Date | 2005-12-07 13:23:25 |
| Modification Date | 2015-06-26 14:58:16 |
| Multi Room Card 1 | |
| Multi Room Card 1 Notes | |
| Multi Room Card 2 | |
| Multi Room Card 2 Notes | |
| Multi Room Card 3 | |
| Multi Room Card 3 Notes | |
| Multi Room Card 4 | |
| Multi Room Card 5 Notes | |
| Setanta Acct Number | |
| MySky Username | MFURNESS5 |
| MySky Password | baird12 |
| Contract Status | Viewing Abroad |
| 2015-05-07 10:30:06 Card is VA now. |
| 2015-04-28 11:37:30 Paid OSB of £10.81 with Santander CC and added dummy DD : 08 71 99, 34429728. Reordered card. |
| 2015-04-27 16:17:20 So this card hasn't been sent out to us because of the balance, despite being assured that it wouldn't affect it since the payment was marked as payment processing due to the second submission for the payment being done just before I called to reorder the card. Board to see if we should just clear the balance to get the card. |
| 2015-04-20 15:16:19 Address changed to 371 The Chase, SS12 9EX and card reordered but previous client left a balance of £10.81 on the account so not sure if the card will arrive at Terry's or not. If not we'll have to call up and fix it in a week or so. Tried the customers CC again to clear it but was declined again. |
| 2015-03-20 15:47:13 Removed Sports and HD pack and was given 35% off for 8 months. Roger wants to cancel to added calendar to reorder card and add dummy CC on 19/04/2015 |
| 2014-10-03 14:30:29 OK, thanks for the explanation, but obviously I am never happy when non authorised amounts are taken from my Debit Card. I accept your apology but please advise me in the future of any amounts due for any reason. |
| 2014-10-03 13:39:25 Sent customer Deposit letter to explain |
| 2014-10-02 14:08:57 DEPOSIT TAKEN Your transaction was successful. Transaction information Transaction ID 8E148879KW7856009 Date and time 02-Oct-2014 14:07:37 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9029 Total £59.25 GBP |
| 2014-09-24 12:11:18 End user Roger Gillet 01202 802 985 |
| 2014-09-24 12:07:30 4659 2204 9641 9029 03/17 030 Your transaction was successful. Transaction information Transaction ID 3KB55983B1671815Y . Date and time 24-Sep-2014 12:02:30 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX9029 . Total £120.00 GBP |
| 2014-09-20 17:07:25 added HD |
| 2014-09-20 14:42:47 added variety and Sports |
| 2014-09-19 21:57:15 CUSTOMER HAS EMAILED TO SAY THEY HAVE LOST THEIR CHANNELS THIS CARD WAS DG EVEN THOUGH WE HAVE END USER EMAIL ADDRESS I HAVE SENT HOST INVOICE TO CUSTOMER BUT HAVE NOT TOLD THEM ACCOUNT HAS BEEN DG WHEN HOST PAID I WILL TELL HIM I HAVE RESENT SIGNALS |
| 2014-09-19 21:55:31 HOST INVOICE SENT TO CUSTOMER |
| 2014-09-19 21:55:04 Invoice 19 Sep 2014 Invoice Number: 6487 To: 508 763 588 end user info@casaannavera.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky card host fee 120.00 120.00 Delete Edit Total £120.00 |
| 2014-08-19 13:48:40 downgraded to original |
| 2014-03-24 17:05:48 declined again |
| 2014-01-17 11:32:30 Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card. |
| 2014-01-17 11:29:17 Invoice 17 Jan 2014 Invoice Number: 5056 To: 508 763 588 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 59.25 59.25 Delete Edit Total £59.25 |
| 2013-10-06 21:29:35 Model Number R006.058.64.00P Version Number 4f7002 Serial Number 0363570799F Viewing Card number 508 763 588 Receiver ID 3 4068 6165 026D9129 |
| 2013-09-04 13:06:13 CUSTOMER STILL HAD NO HD UPGRADED Your order Monthly cost Sky TV £54 - Entertainment Extra+ HD Pack £5.25 Benefits and extras On Demand Free New monthly cost £59.25 |
| 2013-08-27 09:52:14 stopped downgrade |
| 2013-08-27 08:57:51 Product change 14 Sep: downgraded Entertainment Extra with Sports to Entertainment THIS CUSTOMER WANTS TO ADD HD TRIED TO DO THIS ON LINE BUT IT WOULDNT ALLOW ME POSSIBILY BECAUSE WE HAVE DG DUE TO NO CC FOR HOST AND THIS IS IN THE PROCCESS |
| 2013-08-20 12:29:54 4659 2204 9641 9011 08/15 841 |
| 2013-08-20 12:28:35 Added google calendar to upgrade on the 14/09/2013 |
| 2013-08-20 12:26:17 Your transaction was successful. Transaction information Transaction ID 254689485J805524P . Date and time 20-Aug-2013 12:18:16 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX9011 . Total £100.00 GBP |
| 2013-08-19 22:48:13 Hi Roger, If you have a credit card i can take the payment for you. You can either email me the details or call our office tomorrow with the dtails. Regards, Carol |
| 2013-08-19 22:48:01 Hi, I live in Spain and cannot seem to pay the above invoice online. My billing address is in Alicante and there does not seem to be a provision for this. Kind regards Roger. |
| 2013-08-14 11:33:29 DOWNGRADED NO CC details for Host. Curently on Entertainment Extra with Sports downgraded to Entertainment pack. |
| 2013-08-12 16:42:19 Invoice 12 Aug 2013 Invoice Number: 3967 To: 508 763 588 info@casaannavera.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00 |
| 2013-03-02 15:50:18 sky phoned ... refund has now been applied £140.32 ... refund has been approved ... and got 10% off bill for 6 months for the inconvenience |
| 2013-03-01 15:45:05 Hello, The customer service at sky has been so unhelpful. I phoned back up and have been on to three advisers since you have emailed in. This refund got rejected as there was not enough evidence that the two accounts have been mixed up. I have given the sky adviser my mobile number and she said that she would look into this and get all the evidence sorted and phone me back either today or tomorrow. I am very sorry about this sky have made a mistake mixing up your account with another and not rectifying it quickly. I will be in touch, Charlotte |
| 2013-03-01 15:13:06 still no refund!!!!! phoned up sky and been told the notes are not clear and all over the place |
| 2013-02-21 10:23:08 the refund was not processed by sky's financial teams as there was not enough notes on the account, the sky advisors manager has emailed the technical team asking them to read over what has happened again as this account is due a refund, he said he will get this rectified by monday, if not call up again |
| 2013-02-21 10:20:17 roger has emailed in saying that he still hasnt reveived the refund (see below), phoned sky and been on hold for 15 minutes now |
| 2013-01-18 16:07:12 Roger, This may surprise you but turns out you are getting a refund of £146.42 back into your account and you will have no bill for next month as this is sky's mistake. Hope you are happy with this outcome. Regards Charlotte |
| 2013-01-18 16:01:26 changed pin to 4579 |
| 2013-01-18 15:07:55 Hi Roger, I have now removed movies, ESPN and HD with immediate affect therefore your next bill will be £23.55 then it will go back to normal afterwards. I have explained the situation to sky and they said they will deal with it and get back to me for the refund within a couple of weeks. I am very sorry for the inconvenience and will get this fixed as soon as possible. Regards Charlotte |
| 2013-01-18 15:00:19 got espn, movies and hd taken off with immediate effect! |
| 2013-01-18 14:41:52 sky will investigate this issue and sky advisor said it could take up to 3 weeks |
| 2013-01-18 14:13:55 when i originally downgraded the package on 22-8-2012 i was told that i couldnt downgrade hd as i was in contract but the account didnt even have hd to start with .. sky must of been looking at the other account! |
| 2013-01-18 14:10:39 Your current payment details Payment method: Direct Debit Account name: mr furness Sort code: **-**-37 Account number: ******52 |
| 2013-01-18 12:20:19 as seen by notes below, this account is linked to another account at sky as they both have the same name. when i went into the matching account it is on full pack with hd and espn so im guessing this has been skys fault and i will phone up and get a refund |
| 2013-01-18 11:31:45 Hello, I have looked into your account and it is on full pack with HD and ESPN therefore that is why your bills are so high. Please confirm the exact package you want to be on, entertainment extra with sports? And i will downgrade this with 31 days notice. Sorry for the inconvenience. Regards Charlotte |
| 2012-09-21 16:19:17 paid off osb with cc 9011 and added direct debit for future bills |
| 2012-09-21 14:37:47 Sandhya: I have accessed your account and I see that there are couple of notes left on tthe account and it states that there was a due balance of £45.72 to which the payment was taken incorrectly by the other customer who resides in Fanton Avenue. You: ok Sandhya: As that was not the right payment taken, hence the money was applied on the account and the debit was applied on your account. Sandhya: My colleague had advised the customer to contact yourself and make you aware about the issue. You: ok so that is 45.72 but it is £101.73 Sandhya: £101.73 includes the £45.72 and the current bill which covers until 12th October. Sandhya: That's September's bill. |
| 2012-09-21 14:23:33 went to upgrade as host has been paid but osb £101.73? will find out why its so high |
| 2012-09-21 11:59:59 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 2HT00193GE1123508 Date and time 21-Sep-2012 11:59:38 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9011 Total £100.00 GBP |
| 2012-09-21 11:53:39 client called with cc details for host no: 01202802985 info@casaannavera.com |
| 2012-09-13 22:13:16 EMAILED CB TO TRY END USER AGAIN |
| 2012-08-22 21:25:18 THIS ACCOUNT IS LINKED WITH ACCOUNT 572 977 692 , BOTH ACCOUNTS ARE IN THE SAME NAME AND CONTRACT NUMBERS ARE MIXED UP SKY HAVE ADDED THE OTHER CUSTOMERS DD TO THIS ACCOUNT AND HAVE PAID A BALANCE TO SKY TWICE FOR £45.72 ONCE WITH OTHER CUSTOMERS DD AND ONCE WITH OTHER CUSTOMERS CC ALL INFO GIVEN TO CHRIS WHO WILL CALL SKY TOMORROW |
| 2012-08-22 21:00:12 THIS ACCOUNT HAS BEEN MIXED UP WITH ANOTHER ACCOUNT AT SKY WHEN I HAVE MORE INFO I WILL ADD ANOTHER NOTE |
| 2012-08-22 20:33:13 DD AT SKY Your current payment details Payment method: Direct Debit Account name: Mr and mrs M Furness Sort code: **-**-21 Account number: ******03 |
| 2012-08-22 14:11:24 downgraded to ent with hd as hd is in contract to prompt response for host |
| 2012-08-22 12:12:50 Phone No desn't ring or give any tone when dialled. |
| 2012-08-22 12:11:53 Tried payment again. Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card. |
| 2012-08-06 22:28:13 End user, 0034 965 518 028 ROGER GILLET Board to call end user before dg |
| 2012-08-06 22:24:54 Host fee declined 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card. |
| 2012-08-06 12:32:41 cc details for host 4245 8600 0614 7155 05/13 121 |
| 2012-08-06 12:15:58 Charlotte, can you get cc details from last years host and put them in Satclick so I can take payment Thanks, Carol |
| 2012-08-06 12:00:25 Invoice 06 Aug 2012 Invoice Number: 2152 To: 508 763 588 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 508 763 588 100.00 100.00 Delete Edit Total £100.00 |
| 2012-07-30 16:56:57 pays sky by dd |
| 2011-09-08 11:50:06 This is the wrong contract No. It should be 240001205063 |
| 2011-08-02 13:30:54 host fee paid rec 4408 c/c 7155 |
| 2011-07-28 12:17:55 Amount owing from last bill £0.00 Sky TV £44.75 Billing Period Charges Discounts Entertainment Pack with Sports Pack 13/07/11 - 12/08/11 £44.75 Sky TV total: £44.75 Payment due on 13/07/11 £44.75 Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Direct Debit Account Name: mr furness Sort Code: **-**-37 Account Number: ******52 Payment Due Date: 13th of each month Update Payment Details |
| 2011-05-30 17:05:23 Repaired to new box Model P O 1 - 29 Version 4 F 7 O O 2 Serial 0 3 6 3 5 7 0 7 9 9 |
| 2011-05-30 16:30:38 MY SKY Username MFURNESS5 Password baird12 Email mfurness5@post.alderney.ws Date of birth 04/10/1969 Security question MMN Answer to security question baird ON sports world pack. DD details on acc (52) Pdd 13th of each month |
| 2010-08-01 18:27:42 £100 host paid 0305 |
| 2010-03-01 10:23:59 paid osb £41 by c.c 419003 added d.d 202937 80403652 0034 965 518 028 |
| 2009-12-18 15:40:58 PAIRED CARD ON SPORTSWORLD |
| 2009-12-10 09:51:26 card sent tnt to ROGER GILLET Calle Nou 22 Benichembla 03794 Alicante España |
| 2009-12-10 09:49:53 replaces 508 140 852 viewing abroad HOST FEE PAID £120 6509 |
| 2009-12-09 15:43:41 forced action sent card active |
| 2009-10-15 09:10:05 P4 card arrived 508 763 588 |
| 2006-08-21 10:40:11 Paid arrears with cb's c/c, repaired, upgraded from 2 mix, added custs d/d to acvc (ending 7487). |
| 2006-07-06 09:31:54 CARD OUT TO FRED ORCHARD - AWAIT PAYMENT |
| 2006-02-08 12:26:23 CARD NOT SOLD / IN OFFICE |