Transactions

DataTable with default features

Contract Number 240001410143
Card Number 556 787 737
MultiRoom Number
First NameMR PAUL
Last NameBROSSARD
Address189 D The Chase
AddressWickford
Address
Town / CityEssex
PostcodeSS129EX
Telephone01355 611222
Maiden NameCOOWIN
Sky PasswordSky (1st NAME - PAUL)
Date of Birth1961-01-10 00:00:00
e-Mailpaul.brossard@post.alderney.ws
Sky Card Number556 787 737
Prev Sky Card Number382 463 974
Host Fee Paid2010-02-28 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2005-11-04 10:44:15
Modification Date2015-02-13 12:19:33
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernamePAUL.BROSSARD
MySky Passwordcoowin12
Contract StatusViewing Abroad



2015-02-13 12:16:45     Card is now VA



2015-02-04 16:31:01     Reinstated on Original and reordered card, cleared balance for free. Dummy DD : 08 71 99, 34429728



2013-04-17 18:24:36     deleted invoice 2044



2012-10-15 15:25:55     osb £22.00 cant reorder this card



2012-09-25 11:08:07     Added DUMMY Prime card details to acc. As customer wanted to cancel acc 5118442005015054 exp 12/15



2012-09-12 15:10:16     called up and got new viewing card sent out



2012-09-12 11:53:31     tried to chase up card twice but something wrong with skys system i got cut off 1st time and second person told me to contact them after an hour



2012-09-10 21:53:40     Please chase this card up, we will need to remove this customers dd details soon , i will do a calander to remove them 10 days after next payment 25/09/2012 Carol 556 787 737 we have reordered this card if this card is not sold add dummy cc as the old customer requested to cancel , thanks Carol Tue, 25 September,



2012-09-10 21:49:55     Billing Period Charges Discounts Sky+ Subscription 15/09/12 - 14/10/12 FREE Entertainment 15/09/12 - 14/10/12 £21.50 Sky TV total: £21.50 Payment due on 15/09/12 £21.50



2012-08-29 15:05:43     REORDERED CARD AT CB'S REQUEST



2012-08-29 14:43:36     Your current address 10flat14l FlakefieldGLASGOWG741PFYour new address 189 The ChaseWickfordEssexSS129EX



2012-08-07 09:29:31     downgraded to min pack to prompt response for host .. took off sports movies and ent extra



2012-08-07 08:58:00     Host fee declined Board to DG 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2012-07-29 21:45:19     Invoice 29 Jul 2012 Invoice Number: 2044 To: 556 787 737 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total   3 1.00 Annual Sky Card Host Fee 556 787 737 100.00 100.00 Delete Edit Total



2012-07-24 16:26:59     PAYS SKY WITH DD



2012-04-05 20:20:05     Share the benefits of your Sky account Username: CAROL20122 Name: CAROL BROSSARD Date of Birth: 30/11/1961 Email: carolbrossard@post.alderney.ws This user is linked to your Sky account and can enjoy its benefits (eg. Rewards) and registered services (eg. Remote Record)



2012-04-05 20:19:01     ADDITIONAL SKY USER SET UP NAME MRS CAROL BROSSARD EMAIL carolbrossard@post.alderney.ws DOB 30/11/1961 USERNAME carol20122 PASSWORD happydays2012



2012-02-21 13:28:36     Balance paid using 4751180008652508 02.14 cvc 302



2012-02-21 12:11:59     OSB of £39.29 on the account. Need payment details from end user



2011-12-05 16:02:54     account should now be active. next bill due on 14/1/12



2011-12-05 10:25:13     This account has a half price offer but for some reason the end user was told he would get it so dont take any offers



2011-12-05 10:14:11     Welcome to Sky Live Chat Service. A Sky Advisor will be with you shortly. You are now connected with Azeez. Azeez: Hello, you're chatting with Azeez, a Sky advisor, may I take your name please? You: Paul Azeez: Hi Paul. Azeez: What brings you to our web site today? You: I have lost my Sky channels Azeez: I'm sorry to hear that, I'll do everything possible to sort this out for you. Azeez: Can you please tell me what is the Error message displayed on the Screen when you access Sky Channels? You: call to upgrade Azeez: Ok. Azeez: To access your account details, I will need to go through some security questions with you. Is that ok? You: yes Azeez: Great! Azeez: Can I ask for your full name/surname please along with your home address including postcode? You: Brossard, 10 Flakefield, G74 1PF Azeez: Can you also confirm the password set up on your Sky account please? You: Sky Azeez: Excellent! Azeez: I see that you have a Balance of £53.00 which was due on 1st Dec. Azeez: I request you to make the Payment and Set up Direct Debit Details on your account to Reinstate the Service. Azeez: I haven't heard from you for a while. Are you still there? You: ok I tried to add payment details last time but there was a problem Azeez: Not to worry. Azeez: I can do it for you. Azeez: Can you please tell me your Bank Sort Code? Azeez: And Bank account number? You: 16 25 24 You: 10215445 Azeez: I have Set the Direct Debit Details on your account. Azeez: You can make the Payment your Account will automatically be activated. You: OK now do we need to pay the balance You: 4751 1800 0865 2508 02/14 835 Azeez: Yes I can send you the Link where you can make the Payment. Azeez: Is that ok with you? You: cant you pay it with this debit card? Azeez: Due to Security Reason I can't take your Card details. You: OK. Can you confirm when my half price offer started and when it will finish? Azeez: Sure I will. Azeez: I do see that you have a offer of Half price for 6 months for Sky TV which comes to an end on 01/03/2012. You: OK Thanks Azeez: You are welcome, Customer satisfaction is our "Motto" Azeez: Is there anything else I can help you with today?



2011-10-28 10:09:14     couldn't change details again today either on Sky.com or by calling sky



2011-10-26 12:57:56     still on invoice payment method. tried to update on sky.com but no joy



2011-10-25 16:21:04     Mark Douglas, end user - phone 672639067 He called today from work saying channels weren't on when he left at 11.30. I called Sky now and they say the account is active from 4pm. I hadn't called before hand so no idea how this has just changed.



2011-10-24 11:29:34     tried adding card details again, still no joy and viewing still off



2011-10-21 09:45:21     channels still not on , cc details still not storing



2011-10-19 09:52:35     cc details for future payments on gmail calender for Friday 21st



2011-10-19 09:44:51     details still not able to be added at Sky



2011-10-18 16:23:57     paid osb of £53.50 viewin not on due to issue with Sky's system



2011-09-10 15:31:10     Changed Box at sky from standard to HD to allow recording. PIN:1021



2011-09-09 13:35:45     Customer wanted to downgrade to sports pack. no downgrade as there is an offer on card for 6 months. when taking an offer only take difference between actual sky payment and the sports pack....



2011-09-05 13:11:38     Previous Card 241 931 021



2011-09-01 16:07:01     card reordered - sky world packagae 1/2 price for 6 months - first billing date 1st Oct 2011 - cc ending 34 0424



2010-12-29 11:44:57     Admin for cancelation taken rec 1436 (380549)



2010-12-29 11:38:48     NO NEED TO SEND REPLACEMENT CARD AS CLIENT WANTED TO CANCEL END USERS TEL 0034 951 272 908



2010-12-02 12:18:36     CANCELLED ACCOUNT 31 DAYS NOTICE AS NO TEL NUMBER FOR END USER 02.01.2011 LAST VIEWING LAST BILL 28.12.10 £8.52



2010-11-17 11:39:36     Title MR First name Paul Surname Brossard Subscription details Visit Billing Centre to see your Sky subscription details. Edit your address details here. Contact email Confirm email Mobile prefix +44 +353 Username PAUL.BROSSARD Password coowin12 Email paul.brossard@post.alderney.ws Date of birth 10/01/1961 Security question Mother's maiden name?Answer to security question coowin Active acc on sports world pack, DD details on acc (90) payment due date 28th of every month



2010-04-09 17:04:50     END USER - G.RAE CALLE DE LAS AMAPOLAS, SAN ENRIQUE, CADIZ 11312



2010-03-09 12:07:36     ANNUAL HOST PAID 28/02/2010 REC NUM 8049



2009-05-07 13:07:22     upgraded to six mix with sports



2009-04-27 10:37:00     NEW VC POSTED TO CLIENT (REGISTERED)23/04/09



2009-04-22 12:11:06     NEW P4 VC NO 382 463 974



2009-04-06 11:40:04     DOWNGRADED FROM SPORTS/NEWS/STYLE



2007-04-11 10:53:28     added cust c/c details to acc, viewing activated.



2006-07-20 13:55:24     O/BALANCE OF £53.50 ON ACCOUNT - LETTER DATED 14/07/06.



2006-07-04 16:34:12     O/BALANCE OF £34.50 ON ACCOUNT - LETTER DATED 27/06/06.



2006-05-20 10:17:15     Paired card to box.



2006-05-19 14:59:34     Paid OB of £49.50 with CB CC, added cust CC to ACC. Couldnt pair up box, serial number invalid.



2006-03-24 12:34:14     OUTSTANDING BALANCE OF £49.50 ON ACCOUNT - LETTER DATED 23/03/06.



2006-02-23 12:18:29     LETTER DATED 14/02/06 OSB £30.50



2005-11-17 08:46:02     FREE CARD - CB D/D DETAILS ON ACC.