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Contract Number	240001400912
Card Number	713 475 911
MultiRoom Number
First Name	MR Frank/Holly
Last Name	BROOKMAN
Address	506 B
Address	THE CHASE
Address
Town / City	ESSEX
Postcode	SS12 9EX
Telephone	01355 611216
Maiden Name	MEAD
Sky Password	brookman (1ST NAME FRANK)
Date of Birth	1974-04-04 00:00:00
e-Mail	frankbrookman@post.alderney.ws
Sky Card Number	713 475 911
Prev Sky Card Number	611 583 394
Host Fee Paid	2012-02-21 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2005-10-31 10:45:17
Modification Date	2015-12-04 13:43:58
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	FRANKBROOKMAN
MySky Password	mead123
Contract Status	Card out to Future Sat

2015-11-24 09:56:04 Card being sent to Futuresat

2015-11-12 12:08:04 Card in office.

2015-11-10 10:41:46 Card arrived at Terry's 611 583 394 > 713 475 911

2015-11-06 15:40:08 Sky said reinstate didn't get done! Card now reordered again.

2015-10-27 11:03:45 Reinstated on Original, cleared balance for free and reordered card. Dummy DD: 08 71 99, 34429728

2015-09-11 13:16:08 Come back to Sky and get 60% off any TV Bundle plus a £100 credit. OSB ON THIS CARD Payment Received - £76.25 28 Jun Credit Card Declined £76.25 IF CUSTOMER WANTS TO RETURN. WILL HAVE TO PAY HOST, OSB AND DEPOSIT. HOST WAS DUE SEP 2015

2014-10-21 11:11:12 Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.

2014-10-07 11:19:13 emailed Liz re deposit

2014-09-02 13:52:16 cc declined for deposit Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.

2014-09-02 13:49:34 Try cc 4546 6390 2396 1475 02/19 pin 522 Les

2014-09-02 13:48:02 Invoice 02 Sep 2014 Invoice Number: 6432 To: 611 583 394 liz skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky Card Deposit 67.75 67.75 Delete Edit Total £67.75

2014-09-02 13:31:48 Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************1475 Expiry date: 02/2019

2014-09-02 13:26:27 tried to add customer cc got this message: The card number was invalid emailed Liz

2014-09-02 13:26:02 Carol New Activation New V no 4F3106 New S no 0362500249D ID no 3.2BAF 74A7 CC Details 4546 3690 2396 1475 02/19 pin 522 Package Full + HD Name of M Selt Can you do this asap as the box is at the dealers Les.

2014-08-12 11:01:41 UPGRADED AS PER EMAIL Monthly costs Edit your order ItemYour order Monthly cost Monthly cost without offers Total monthly cost £59.25 Not applicable Your Sky TV - Family - Sports 1 - Sports 2 £32.50 Not applicable Sky Sports 5 Free Not applicable HD Pack £5.25 Not applicable Your portfolio Monthly cost Monthly cost without offers Your Sky TV - Original Not applicable Not applicable Sky+ box Not applicable Not applicable Your portfolio monthly cost £21.50

2014-07-25 12:34:11 Called Sky again still will not repair box saying there is an issue with it. I have advised Les

2014-07-25 11:06:40 Sky wouldn't let me repair card as box still linked to another active account V no 4F3102 S no 03523067147

2014-07-25 10:43:48 Carol's note THIS CARD IS WITH LIZ HOST FEE £75.00 DUE 1 YEAR FROM ACTIVATION DO NOT TAKE EARLY TAKE JULY 2015 THEN HOST WILL BE DUE EVERY 6 MONTHS

2014-07-25 10:39:36 611 583 394 This card was DG and channels will go off today , upgrade online to sports plus HD to get tesco voucher Thu, 31 July, Leanne HD wasn't on this card , if we add it today we will not get Tesco voucher but i don't think we will get away with not adding it ADD HD TODAY WE MAY NOT BE ABLE TO GET VOUCHER WHEN WE UPGRADE NEXT WEEK

2014-07-25 10:31:11 UNABLE TO PAIR CARD AND BOX ONLINE BOARD FOR LEANNE TO CALL

2014-07-25 10:28:39 ADDED NEW CUSTOMERS CC Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************4062 Expiry date: 08/2018

2014-07-25 10:25:58 LIZ HAS EMAILED IN TO ACTIVATE Payment due on 28 Jul £25.44 New Activation V no 4F3102 S no 03523067147 ID no C 2BCB 7ADB CC Details 4966 5013 3157 4062 08/18 pin 436 Package Sports World + HD Name of Beck

2014-07-22 09:43:30 CARD GIVEN TO DARREN (LIZ) AS STOCK

2014-07-03 14:29:44 card arrived in office 611 583 394

2014-07-02 09:14:01 card arrived at terrys 611 583 394

2014-06-30 10:10:55 viewing card reordered , down to basic package

2014-06-30 10:01:10 added dummy cc Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************1974 Expiry date: 07/2014

2014-06-02 11:54:59 CHANGED ADDRESS - CALENDAR TO REORDER AND ADD DUMMY CC 31 DAYS Your current address 1002 Upper Park RoadWickfordEssexSS129EN Your new address 506 B the chaseessexSS12 9EX Your contact details Your contact number 01355611216 Your email address frankbrookman@post.alderney.ws

2014-05-19 14:05:44 Host fee due date for this card was 26/06/2014

2014-05-19 14:04:41 Deleted invoice 5532 as customer cancelling Sky acc

2014-05-19 14:02:32 564 544 666 cancel this card down as customer no longer wants Sky after 30th June 2014 Fri, 30 May

2014-05-19 10:02:51 WILL NO LONGER REQUIRE SKY AFTER 30TH JUNE 2014

2014-05-19 09:59:22 tried to cancel the downgrade as Barry replied to say he wants to continue sky until end of June (his host fee is not due till June!) he no longer requires sky after june so no host fee should be taken, had problem cancelling the downgrade but guy said he would sort it and we wouldn't lose any channels at en dof month

2014-05-13 12:33:05 downgraded to ent only

2014-05-13 11:20:25 Hi Barry, Just wanting to confirm if you are wishing to continue with your sky services after June? Can you please advise so your services are not interrupted.

2014-04-27 23:04:43 Hi Barry, I noticed that you have been sent an invoice for host fee for £120.00 in error , i apologise for this. You are paid up to date until June are you wishing to pay for another 3 month or are you wanting the account cancelled in June ? Carol

2014-03-31 12:20:45 Invoice sent to End User Invoice 31 Mar 2014 Invoice Number: 5532 To: 564 544 666 thewiseoldsage@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00

2014-03-31 12:12:07 Your current payment details Payment method: Direct Debit Account name: F BROOKMAN Sort code: **-**-34 Account number: ******70

2014-02-28 16:34:37 Upgraded to full pack at cust request. Package will now be £57 a month

2014-02-28 16:07:32 Account reinstated

2014-02-28 10:43:42 Invoice 28 Feb 2014 Invoice Number: 5369 To: 564 544 666 thewiseoldsage@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Host fee for 3 month till June 2014 25.00 25.00 Delete Edit Total £25.00

2014-02-28 10:39:54 Hi Carol, Thanks for sending through. I no longer use the william hill email address so it's best to use this one instead. Can I ask is it possible to reduce the annual hosting fee? We are moving back to the UK in June and I don't really want to pay for a full year. Cheers, Barry I HAVE DELETED INVOICE 4890 AND I WILL SEND A NEW INVOICE FOR £25.00 AND MAKE THE HOST FEE DUE DATE JUNE 2014

2014-02-27 10:38:14 INVOICE RESENT TO CUSTOMER FOR HOST

2014-02-27 10:36:00 Hi Barry, Annual host fee s due for this account . We have sent an invoice for payment to Barry.Sage@williamhill.com Is this not the correct email address ? I will resend the invoice to the email you have sent me today , you can either pay this online or i can process the payment for you if you supply credit card details. Then i can look at your account and see what the problem is. Many thanks, Carol

2014-02-27 10:35:49 Hi, We have an ongoing subscription on the sky card 564 544 666 but I think there may have been an issue with the previous months payment and we've lost our services. Could you tell me what I need to do to restore the service? Kind regards, Barry

2014-02-19 14:12:35 Account cancelled

2014-02-18 15:07:10 note to board male cancellation, acc has been dg for no host and still we have had nothing from customer jeni

2014-01-14 12:37:05 downgraded to ent only to prompt response for host

2014-01-14 12:27:57 reset pin to 5959

2014-01-03 13:55:41 Hello, On 24 Dec 2013 we sent you Invoice Number: 4890 regarding the annual host fee for your sky account. Please pay this as soon as possible to prevent viewing interruption. Regards Charlotte

2013-12-24 11:46:52 Invoice 24 Dec 2013 Invoice Number: 4890 To: 564 544 666 Barry.Sage@williamhill.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00

2013-11-18 20:24:46 NO CC FOR DEPOSIT

2013-02-12 16:53:54 dd details are on this acc, Pdd is the 28th of every month. tv pin number 4666

2013-02-11 11:33:46 upgraded to ent extra with sports and movies, this wasnt done previously

2013-01-28 10:07:50 UPGRADED BACK TO FULL PACK AS HOST PAID VIA PAYPAL AS PER EMAIL

2013-01-07 13:24:30 Am I able to arrange to make payment towards the end of the month? 25th January by debit card? I'll call you on the number on +441355 224226?

2013-01-07 11:19:31 DOWNGRADED FROM FULL PACK TO ENT ONLY . 31 DAYS NOTICE GIVEN

2013-01-04 11:52:28 DOWNGRADE this card on Entertainment Extra with Sports and Movies

2012-12-31 14:24:01 Hello, we have sent you Invoice Number: 2688 regarding the annual host fee for your sky card which is due in January. Please pay this as soon as possible or reply with cc details and we will take the payment manually. Regards Charlotte

2012-12-31 14:16:15 Invoice 31 Dec 2012 Invoice Number: 2688 To: 564 544 666 Barry.Sage@williamhill.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00

2012-12-31 14:11:59 pays sky by dd

2012-11-13 10:10:18 Active account on full pack. PDD 28th each month. Added customers DD details to acc (barry sage) 602134 natwest tower bridge 56096070

2012-02-22 23:31:58 Hi, Your replacement card was sent to that address this afternoon , you should receive it tomorrow. 564 544 666 Fedex Tracking No 798085949356. Regards, Carol

2012-02-22 09:53:32 Hi , We have received your replacement card , can you please confirm what address you would like us to post it to. Regards, Carolk

2012-02-22 09:40:12 OLD CARD 382 473 221

2012-02-22 09:39:33 NEW CARD HAS BEEN SENT BY TERRY CARD NUMBER IS 564 544 666

2012-02-21 13:43:08 ALL RECORDS UPDATED

2012-02-21 09:35:53 When receive replacement card it has to be sent to end user Colin Cole-Johnson Colin Cole-Johnson 64 Loma Del Rey La Alcaidesa +44 7872 805 877 ccj0@hotmail.com Confirm that is the best address to send card as i just got it from his email

2012-02-21 09:32:04 Invoice 1035 for HOST fee has been paid.

2012-02-17 10:59:51 CARD REORDERED DUE TO INVOICE NOT BEING PAID

2012-02-02 15:13:33 Client claims never received email. I have confirmed email address and resent the original invoice. client will pay asap

2012-02-02 14:23:19 put a note on board for male to cancel card

2012-02-02 14:20:28 Hello, We sent you an invoice on 16/01/2012 (INVOICE NUMBER 1035) regarding the annual host fee but we have not received this payment. We can only assume that you do not require sky anymore and we will cancel your account with 31 days notice. Regards, Charlotte

2012-01-17 12:16:40 INVOICE NUMBER 1035 SENT TO CUSTOMER 16/01/2012

2012-01-16 13:04:12 Client called for Pin number. For invoice use Mr Colin T Cole-Johnson 7 Vicarage Way Harrow Middlesex HA2 7JB Payment Method: Credit card Card Type: MasterCard Card Holder's Name: f brookman Card Number: ************0733 Expiry Date: 08/2012 Payment Due Date: 28th of each month

2012-01-16 12:53:24 End user is Colin Johnson - 07872805877 email - ccj0@hotmail.com 64 Loma Del Rey La Alcaidesa Cadiz 11310

2012-01-11 17:00:05 CHANGED PIN TO 6214 TO PROMPT CALL FOR HOST

2012-01-11 11:40:02 CHANGED TO DUMMY CC DUE TO NO END USER INFO *********

2011-11-30 15:40:54 nov offer taken rec 2899 cc 0733 offer complete

2011-11-01 18:28:19 oct offer taken. rec 2182. c/c 0733

2011-09-30 17:08:02 SEP OFFER TAKEN REC 1319 C/C 0733

2011-09-08 10:39:20 offer paid rec 693 cc 0733

2011-07-26 15:38:38 2nd july offer £26.00 rec 4121 c/c 0733

2011-06-26 15:03:53 offer taken rec 3250 (270733)

2011-06-21 13:48:27 Added Eddies customers cc details to this sky acc (270733) dont know what the confushion when this card was reopaired. check on 28th PDD if the offer has been taken from the correct cc

2011-06-19 14:55:56 Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Credit Card Card Type: MasterCard Card Number: ************4667 Expiry Date: 05/13 Payment Due Date: 28th of each month

2011-06-19 14:55:12 Sky TVCloseSky World 28/06/11 - 27/07/11 £52.00 Viewing Subscription Discounted 28/06/11 - 27/07/11 £26.00 CR Sky+ Subscription 28/06/11 - 27/07/11 £0.00 Credit for Cancellation of Sky World 28/05/11 - 27/06/11 £52.00 CR Sky World 28/05/11 - 27/06/11 £52.00 Viewing Subscription Discounted 28/05/11 - 27/06/11 £26.00 CR Sky World 27/05/11 - 27/05/11 £1.73 Viewing Subscription Discounted 27/05/11 - 27/05/11 £0.87 CR Credit for Cancellation of Sky World 27/05/11 - 27/05/11 £1.73 CR Subtotal: £0.87 CR

2011-04-13 16:02:20 pin number is 8464

2011-04-12 14:28:27 Added new cc details to acc (144667)

2011-03-26 15:45:49 Pls activate this on full.. NO HD..!! Sysf 26.09 0364090843 4F31D2 5521 5701 8627 0733 08\12 cvc 612 Thanks.

2011-03-11 10:45:51 THIS CARD WAS LEFT WITH STEVE PATMORE TO SELL

2011-03-01 11:36:42 card sent to cb in spain

2011-02-17 09:33:22 new 544 628 464 Previous Card 334 757 002 .

2011-02-14 09:52:25 reordered card as no host paid

2011-02-02 16:02:52 Message to G'Calander to reorder card 14/02/2011

2010-12-07 11:20:42 DOWNGRADED FROM SKY WORLD TO VARIETY ONLY 31 DAYS NOTICE 07.01.11

2010-12-03 10:36:18 Emailed D&C FOR CC DETAILS AS HOST FEE IS DUE

2010-11-17 11:25:17 MY SKY Username FRANKBROOKMAN Password mead123 Email frankbrookman@post.alderney.ws Date of birth 04/04/1974 Security question Mother's maiden name?Answer to security question mead Active on sky world pack, CC details on acc (4667) Payment due date 28th of every month

2010-03-08 21:45:23 HOST PAID 28/02/2010 REC 8073

2010-02-24 13:48:43 OLD CARD ON THIS ACCOUNT WAS 279 023 659 ,HOST WAS PAID ON THIS CARD MARCH 09 REC 4154, ANNUAL HOST DUE MARCH 2010 , THIS CARD WAS REPLACED BY CARD 334 757 002 AND THEN BY 382 473 221

2009-04-16 09:43:15 old address 41H 10FLAKEFIELD EAST KILBRIDE G74 1PF

2009-04-14 12:17:45 Card given to D+C

2009-04-09 14:26:04 card sent to chris in spain 7/4/09

2009-04-08 17:45:35 new card arrived 382 473 221

2009-04-08 15:36:56 REPAIRED CARD, ADDED C/C 867524 & CHANGED ADDRESS TO 1002, UPPER PARK RD WICKFORD ESSEX SS12 9EN

2009-04-08 15:06:30 card out to D&C

2009-04-02 11:28:39 replacement card recieved card number 334 757 002

2009-03-20 10:50:05 ORDERED REPLACEMENT VC

2006-04-25 15:40:44 Repaired to 9f2202 0146220696, up to full, recording on, added custs c/c to (ending 9061).

2006-04-21 10:20:49 O/BALANCE OF £30 ON ACCOUNT - LETTER DATED 17/04/06.

2006-02-22 11:29:38 LETTER DATED 20/02/06 OSB £11.50

2005-12-14 16:11:20 FREE CARD / CB D/D DETAILS ON ACC