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Contract Number 210165963203
Card Number 503 898 546
MultiRoom Number
First NameMRS P
Last NameHARWOOD
Address51 Braye Street
AddressSouthcott House
Address
Town / CityAlderney
PostcodeGY9 3XT
Telephone0161 7908620
Maiden NameSTRINGER
Sky PasswordANNA
Date of Birth1975-10-14 00:00:00
e-Mail
Sky Card Number503 898 546
Prev Sky Card Number214 983 413
Host Fee Paid2011-12-09 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2005-10-03 13:47:06
Modification Date2012-06-29 11:13:00
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamepharwood3
MySky Passwordstringer
Contract StatusInactive



2012-04-23 12:46:23     sky cant reorder this card as they are saying address is not listed and card keeps getting returned. Asked about loss of viewing credit also. keep saying they will add it into the account.



2012-04-09 14:34:47     have added dummy cc details to this acc as end user is still getting charged, details that were on acc (1831) exp 10/12 added prime card 5195 2552 3352 0513 03/14



2012-04-09 14:31:38     my sky at the bottom of this page are the correct details



2012-04-07 15:02:19     SUMAYA: Can I order a new viewing card for you now? You: yes please SUMAYA: Sure. SUMAYA: Please wait. CHASED UP CARD SUMAYA: It will take 3 to 5 workings days for you to receive the viewing card. SUMAYA: I have order the viewing card for you.



2012-03-21 11:23:19     Replacement card is being sent today recorded delivery. Trying to get loose of viewing credit from Nov - Feb.



2012-01-27 10:21:11     there is an ob on the account so unable to reorder card



2012-01-27 09:48:20     note to board for wilson to chase up reordered card



2012-01-23 12:52:45     emailed a friend at Sky to see if something can be done. regards cridit on accont as no replacement card has arrived.



2012-01-22 12:58:52     Wilson, This card 503 898 546 was meant to have been reordered 02/11/2011 , you sent the customer a replacement card 19/12/2011 558 449 500, card 503 898 546 is still active , it couldnt have been reordered or sky didnt process the order for a new card , it looks like this customer has been paying monthly subs on both cards , can you call sky and get a refund for the customer for card 503 898 546 , if you read the thread of emails they had no viewing on this card , we assumed it was because we had reordered. I will speak to you Monday re this. Carol



2012-01-22 12:50:28     FIRST DISCOUNT Entertainment Pack with Sports Pack (New) 25/06/11 - 24/07/11 £44.75 Viewing Subscription Discounted (New) 25/06/11 - 24/07/11 £22.38 CR Entertainment Pack with Sports Pack 25/06/11 - 24/07/11 £44.75 Credit for Cancellation of Entertainment Pack with Sports Pack (New) 25/06/11 - 24/07/11 £44.75 CR Entertainment Pack with Sports Pack (New) 17/06/11 - 24/06/11 £11.55 Viewing Subscription Discounted (New) 17/06/11 - 24/06/11 £5.77 CR Credit for Cancellation of Entertainment Pack with Sports Pack (New) 17/06/11 - 24/06/11 £11.55 CR Sky TV total: £16.60 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 25/06/11 - 25/06/11 £0.50 Additional Charges total: £0.50 Payment due £17.10 Payment Received 22/06/11 £17.10 CR Account balance £0.00



2012-01-21 18:27:18     Your current payment details Your current payment details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: **********301831 Expiry Date: 10/2012 Payment Due Date: 25th of each month



2012-01-19 23:09:33     Sky TV £44.75 Billing Period Charges Discounts Entertainment Extra with Sports 25/12/11 - 24/01/12 £44.75 Sky TV total: £44.75 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 25/12/11 - 25/12/11 £0.50 Additional Charges total: £0.50 Payment due on 25/12/11 £45.25 Payment Received 22/12/11 £45.25 CR Account balance £0.00



2012-01-11 14:13:00     doesn't look like card was reordered and client still paying to Sky



2011-12-19 10:11:47     All notes below relevant to card number 558 449 500



2011-12-12 11:02:43     £28.15 in june £22.38 JULY £22.38 AUG £22.38 SEPT £22.38 OCT £22.38 NOV TOTAL OFFERS £140.



2011-12-12 11:01:51     £140.05 offers taken rec 3027 c/c 1831 offer now complete , added to offers 4



2011-12-09 18:01:10     HOST FEE TAKEN. REC 3023. C/C 1831



2011-11-02 11:13:13     Changed address and ordered a replacement viewing card. Old adress - 10 Flakefield EK G74 1PF New address - 51 ,Braye Street , Southcott House , Alderney Gy93XT



2011-10-31 12:05:23     Reorder this card as host and all offers declined. Female @ flakefield. Carol



2011-10-07 16:15:02     couldn't understand me when I was speaking to her about host fee.



2011-09-01 12:57:38     host fee decline rec 555 cc 1831



2011-09-01 11:24:28     HOST FEE DECLINED REC 529 CC 1831



2011-08-23 09:30:22     £22.38 DECLINED 19/08/2011 REC 285 C/C 1831



2011-07-28 11:46:12     JAMIE HAD WRITTEN DOWN INFO , CUSTOMER HAD BEEN DISCOUNTED £28.15 IN JUNE AND £22.38 JULY , TOTAL FOR JUNE AND JULY £50.53 , THIS AMOUNT DECLINED REC 4193 C/C 1831



2011-07-28 11:05:06     unable to access mysky to see exact amount discounted , jeni to call sky and get discounted info, email to board



2011-07-26 14:46:35     called sky this account has 50% offer on it put email on satclick



2011-06-09 13:04:38     paid osb £45.25 by c.c 301831 added same



2011-02-23 18:02:38     Resent signals to box. No problems at sky end.



2010-12-10 16:05:53     paired card to new hd box but no hd facility added only sky+ functions



2010-11-09 12:27:39     added new c.c 301831



2010-08-31 16:49:17     HOST PAID 0552 , C/C 9898



2009-11-02 14:29:09     card out to TV2029 SENT BY TNT HOST FEE PAID £120 6744



2009-11-02 09:53:14     NEW P4 CARD 503 898 546



2009-10-30 10:45:15     End user Elaina 00351 282410400



2009-10-30 10:42:37     changed address old: 23 redbank, whitefield, manchester M4 4HF new: 10 flakefield, ek reordered card



2009-10-30 10:37:42     mysky username: pharwood password: stringer (mmn)



2009-10-30 10:36:52     Bill Dated: 11 October 2009 Select Historic Bills -Select Bill Date- 11 October 2009 11 September 2009 11 August 2009 11 July 2009 11 June 2009 11 May 2009 11 April 2009 11 March 2009 11 February 2009 11 January 2009 11 December 2008 11 November 2008 Amount owing from last month £0.00 Sky Subscriptions £40.50 Hide Bill Details Transaction Duration Description Value 25/10/2009 - 24/11/2009 Entertainment Pack with Sports Pack £40.50 Subtotal £40.50 Additional Products and Services £0.50 View Bill Details Date/Time Transaction Description Value 25/10/2009 Credit Card Admin Charge £0.50 Subtotal £0.50 Description Payment Status Amount Total Balance: £41.00 22/10/2009 Payment Received £41.00 CR Current Balance:



2009-10-30 10:36:34     Bill Dated: 11 October 2009 Select Historic Bills -Select Bill Date- 11 October 2009 11 September 2009 11 August 2009 11 July 2009 11 June 2009 11 May 2009 11 April 2009 11 March 2009 11 February 2009 11 January 2009 11 December 2008 11 November 2008 Amount owing from last month £0.00 Sky Subscriptions £40.50 Hide Bill Details Transaction Duration Description Value 25/10/2009 - 24/11/2009 Entertainment Pack with Sports Pack £40.50 Subtotal £40.50 Additional Products and Services £0.50 View Bill Details Date/Time Transaction Description Value 25/10/2009 Credit Card Admin Charge £0.50 Subtotal £0.50 Description Payment Status Amount Total Balance: £41.00 22/10/2009 Payment Received £41.00 CR Current Balance:



2008-12-11 15:11:49     paid osb £40 added c.c details (9898) reactivated account



2006-12-19 09:54:10     CUST NEW C/C SET UP ON ACCOUNT (3414).



2005-09-28 15:09:51     ADDRESS CHANGED 14/7/04-ORIGINAL ADDRESS LIVSEY STREET. Downgraded to 1C 27/09/04. O/B OF £70 PAID WITH CUST C/C & VIEWING SWITCHED BACK ON 26/1/05. MANDATE SENT TO SKY WITH CB'S DETAILS 4/2/05. ~~*~~ACC WAS DOWNGRADED AND CANCELLED VIA FAX 27/9/05, YR UP.~~*~~ CUST NEW C/C ADDED TO ACCOUNT 28/9/05 VIA FAX. SIGNALS RE-SENT FOR VIEWING 30/9/05 VIA FAX. ACCOUNT RE-ACTIVATED 3/10/05 VIA FAX.



2005-09-27 14:02:22     ADDRESS CHANGED 14/7/04-ORIGINAL ADDRESS LIVSEY STREET. Downgraded to 1C 27/09/04. O/B OF £70 PAID WITH CUST C/C & VIEWING SWITCHED BACK ON 26/1/05. MANDATE SENT TO SKY WITH CB'S DETAILS 4/2/05. ~~*~~ACC WAS DOWNGRADED AND CANCELLED VIA FAX 27/9/05, YR UP.~~*~~ CUST NEW C/C ADDED TO ACCOUNT 28/9/05 VIA FAX. SIGNALS RE-SENT FOR VIEWING 30/9/05 VIA FAX. ACCOUNT RE-ACTIVATED 3/10/05 VIA FAX.