Transactions

DataTable with default features

Contract Number	210165982898
Card Number	618 929 947
MultiRoom Number
First Name	MR John
Last Name	MCPHEE
Address	195F The Chase
Address	Wickford
Address
Town / City	Essex
Postcode	ss12 9ex
Telephone	01621 660798
Maiden Name
Sky Password	sky
Date of Birth	1974-07-11 00:00:00
e-Mail	johnmcphee1@post.alderney.ws
Sky Card Number	618 929 947
Prev Sky Card Number	502 334 501
Host Fee Paid	2018-11-05 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2005-10-03 13:47:06
Modification Date	2019-10-30 20:51:50
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	JOHN.MPHEE2
MySky Password	keyboard
Contract Status	Viewing Abroad

2019-10-25 14:48:24 called sky and card is viewing abroad

2019-10-02 06:15:58 Dummy CC added Payment method: Payment Card Payment type: MasterCard Name on card: Mr. John Mcphee Card number: **** **** **** 1838 Expiry date: 09/2021

2019-10-01 19:23:35 reordered card

2019-09-30 12:59:03 30/09/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £31.12

2019-08-28 11:57:16 28/08/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £31.12

2019-07-29 11:25:39 29/07/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £31.12

2019-06-28 11:53:01 28/06/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £31.12

2019-05-28 13:38:48 28/05/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £31.12

2019-04-29 09:32:58 29/04/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £31.12

2019-03-28 11:21:06 28/03/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £29.62

2019-02-28 14:21:15 28/02/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £29.62

2019-01-29 18:55:36 28/01/19 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £29.62

2018-12-28 11:06:25 28/12/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £29.62

2018-11-28 19:19:36 28/11/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £29.60

2018-10-30 10:15:58 29/10/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £46.17

2018-10-25 15:23:50 host fee and year upfront paid 23/10/2018 TRANSFER FROM 1/URBAN , ANDRE 2/SPOECKER WEG. REF: 0015 2242 696 0177356 £6,966.30

2018-10-16 12:56:23 Removed sports channels as requested - 31 days. New monthly payment is £29.52.

2018-10-12 08:10:23 INVOICE FOR 2018 TO 2019 SENT Invoice 12 Oct 2018 Invoice Number: 9963 To: Satfocus service@satfocus.de 11.00 Host fee 1st November 2018 to 1st November 2019 £100.00 PER ACCOUNT TOTAL £1100.00 611 884 206 Family Sports HD November 2018 £73.50 11.00 MONTHS 611 884 206 Family HD package December 2018 to end of October 2019 £459.80 616 044 848 Family Sports HD November 2018 £73.50 11.00 MONTHS 616 044 848 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 759 494 586 Family Sports HD November 2018 £73.50 11.00 MONTHS 759 494 586 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 618 929 947 Family Sports HD November 2018 £73.50 11.00 MONTHS 618 929 947 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 618 112 528 Family Sports HD November 2018 £73.50 11.00 MONTHS 618 112 528 Family HD package December 2018 to end of October 2019 £41.80 MONTH TOTAL £459.80 701 226 748 Family Sports HD November 2018 £73.50 11.00 MONTHS 701 226 748 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 701 460 321 Family Sports HD November 2018 £73.50 11.00 MONTHS 701 460 321 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 703 011 411 Family Sports HD November 2018 £73.50 11.00 MONTHS 703 011 411 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 703 012 104 Family Sports HD November 2018 £73.50 11.00 MONTHS 703 012 104 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 703 014 563 Family Sports HD November 2018 £73.50 11.00 703 014 563 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 617 173 083 Family Sports HD November 2018 £73.50 11.00 617 173 083 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 Total £6966.30

2018-10-12 07:38:02 SATFOCUS WANT TO RENEW FOR ANOTHER YEAR BUT WANT SPORTS REMOVED BOARD TO REMOVE SPORTS W NEW INVOICE SENT

2018-09-28 11:17:35 28/09/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £56.62

2018-09-13 09:12:56 30/08/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £56.62

2018-07-30 20:26:06 30/07/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £56.62

2018-06-28 12:55:13 28/06/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £56.62

2018-05-31 10:42:34 Missed banking in March: 28/03/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2018-05-31 10:41:13 31/05/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £56.62

2018-04-30 14:05:06 30/04/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £56.62

2018-03-02 19:25:50 28/02/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2018-01-30 15:29:00 30/01/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2018-01-02 15:53:03 29/12/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2017-11-29 15:03:54 29/11/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2017-10-30 14:59:32 Banking info Paid a year upfront November 2018-November 2019 Family + HD £459.80 £41.80/month

2017-10-30 14:58:50 30/10/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2017-10-12 09:09:12 INVOICE PAID 06/10/2017 TRANSFER FROM 1/URBAN , ANDRE 2/SPOECKER WEG. REF: 0015 2242 696 0113392 £10,538.00 £858.00 IS £71.50/MONTH FOR PACKAGE PLUS £100 HOST FEE

2017-09-29 11:07:53 28/09/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2017-09-25 17:19:11 SATFOCUS WISH TO RENEW ACCOUNT FOR ANOTHER YEAR Invoice 25 Sep 2017 Invoice Number: 9783 To: Satfocus service@satfocus.de 11.00 ANNUAL HOST FEE NOVEMBER 2017 TO NOVEMBER 2018 100.00 TOTAL 1100.00 703 011 411 616 044 848 703 014 563 701 226 748 703 012 104 618 112 528 617 173 083 618 929 947 611 884 206 617 498 415 701 460 321 Renewal - Family + Sports + HD : November 2017-November 2018 858.00 9438.00 Total £10538.00

2017-09-01 12:45:53 31/08/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2017-07-31 17:08:56 28/07/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2017-06-30 22:20:45 28/06/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2017-05-31 18:43:51 31/05/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2017-04-28 14:34:29 28/04/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2017-03-30 20:52:51 29/03/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2017-03-06 00:07:34 01/03/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2017-01-30 14:37:29 30/01/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2016-12-30 14:27:05 30/12/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2016-11-30 14:29:58 30/11/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2016-10-28 11:51:51 28/10/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2016-10-10 14:55:14 Invoice Number: 9426 - PAID Host fee. £100.00 Renewal of card 618 929 947 Family,Sports HD November 2016 to November 2017 £858

2016-09-28 13:02:57 28/09/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2016-09-28 12:02:59 Invoice Number: 9426 - Awaiting payment. Host fee. £100.00 Renewal of card 618 929 947 Family,Sports HD November 2016 to November 2017 £858

2016-08-31 09:29:01 31/08/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2016-07-28 10:01:59 28/07/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £55.12

2016-06-29 12:47:04 29/06/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £41.39

2016-06-02 12:41:32 Offer - 25% off for 5 years (12 month contract) Was £71.50pm now £55.12, Calendar made.

2016-05-31 15:27:18 31/05/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £70.90

2016-04-28 09:17:54 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £42.97

2016-03-31 09:03:13 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £42.15

2016-03-02 16:39:25 01/03/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £42.15

2016-01-28 10:10:30 28/01/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £42.15

2016-01-05 12:04:01 31/12/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £16.51

2015-12-28 00:45:06 28 Dec - 27 Jan A month in advance Family with Sports HD - including discounts Family with Sports HD £66.75 Viewing Subscription Discounted - £24.60 Total £42.15 Total £42.15 NEW OFFER APPLIED Last month's changes Adjustments for changes you've made - £25.64 Total due 28 Dec £16.51 Payment processing - £16.51 28 Dec UPCOMING SUBSCRIPTION 28 January£42.15 28 February£42.15 28 March£42.15 WE CHARGE SATFOCUS £66.75 PROFIR FOR THE FOLLOWING MONTHS WILL BE £24.60

2015-12-04 10:16:31 Invoice Number: 8343 PAID Host fee. £100.00 Renewal of card 618 929 947 Family,Sports HD November 2015 to November 2016 £801.00

2015-11-30 11:04:56 30/11/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £66.75

2015-11-27 15:41:42 Got offer - 40% off package for 6 months (recontracted for 12 months)

2015-10-30 17:03:44 No offers available at the moment

2015-10-28 11:52:47 28/10/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £65.73

2015-10-02 10:32:04 Invoice Number: 8343 awaiting payment Renewal of card 618 929 947 Family,Sports HD November 2015 to November 2016 £801.00

2015-09-30 15:35:37 EMAILED ANDRE TO ASK IF CUSTOMER WANTS TO CONTINUE

2015-09-30 10:31:22 30/09/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £61.50

2015-08-28 12:56:01 28/08/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £61.50

2015-07-30 15:14:12 29/07/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £61.50

2015-06-30 09:44:48 30/06/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 TRY FOR OFFER £61.50

2015-05-28 12:46:54 £5.25 off for 6 months 28/05/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £57.55 28 Jun£61.50 The actual bill for this month will be available on 14 Jun 28 Jun - 27 Jul (a month) HD Pack - including discounts FREE Family with Sports £61.50 Payment Received - £47.87 28 Jan Payment Received - £47.87 28 Feb Payment Received - £47.87 28 Mar Payment Received - £56.30 28 Apr Payment processing - £57.55 28 May

2015-05-02 17:43:20 29/04/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £56.30

2015-05-02 17:35:17 Keep your HD and Box Sets and enjoy HD Pack (Sports and/or Movies in HD) free for 6 months £5.25 free for 6 months online offer

2015-04-14 14:08:57 30/03/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210165982898, MANDATE NO 0162 £47.87

2014-12-09 15:00:42 Paired card to box 4F7005, 03781015594 Activated Sky Sports 5

2014-11-21 15:46:48 INVOICE PAID VIA BANK TRANSFER

2014-11-21 15:39:47 CARD SENT TO SATFOCUS INVOICED FOR FAMILY, SPORTS AND HD FOR 1 YEAR SANTANDER ADDED HOST AND SUBS DUE NOVEMBER 2015 Invoice 05 Nov 2014 Invoice Number: 6719 To: Satfocus service@satfocus.de From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 5.00 Mini sky HD Boxes 50.00 250.00 10.00 Card activation fee 100.00 1000.00 10.00 10 Sky card for one year subscription Family,Sports and HD 756.00 7560.00 Total £8810.00

2014-11-13 12:11:46 Your current address 901 fanton avenue WICKFORD SS129LF Your new address 195F The Chase WICKFORD EssexREF : SS12 9EX 1113 IDL3 453 1587 Board to check address has changed properly as it hadn't changed to 9C Greenlaw Road on mysky, yet the card arrived. Change today had to happen due to there being an active multiroom card on this address, no one noticed the space between 9 and C so it appeared in Satclick as if that address hadn't been used when this card was ordered.

2014-11-11 16:37:58 CARD BEING SENT TO ANDRE HE HAS BEEN INVOICED FOR A YEAR UPFRONT I HAVE ALREADY OUT THE HOST FEE DUE DATE IN AS HE WILL PAY IT AND IT WILL BE DUE THIS TIME NEXT YEAR SANTANDER HAS BEEN ADDED

2014-11-11 14:34:10 Upgraded to family, sports and HD Sports and HD half price for 6 months £47.87/month

2014-11-06 15:37:57 Your current address 9C Greenlaw RoadGLASGOWG776SL Your new address 901 fanton avenueWICKFORDESSEXSS129LF

2014-10-28 23:02:57 REORDERED CARD ARRIVED 618 929 947

2014-10-24 17:33:45 reordered card and added dummy CC : 5118 4420 4884 9493 01/16 733

2014-09-24 13:45:42 removed HD

2014-09-24 10:53:36 DOWNGRADED package from Variety with Sports HD to Original need MR to cancel HD 31 DAYS NOTICE

2014-09-23 23:23:40 CALANDER MESSAGE 502 334 501 REORDER CARD AS CLIENT WANTED TO CANCEL AND ADD DUMMY CC PLEASE Fri, 24 October,

2014-09-23 23:19:04 Your Home move reference number is: 0923 VFFC 094 21836 please quote this if you need to contact Sky.

2014-09-23 23:18:42 OLD ADDRESS Autumn Rise Buterlieth Devon EX151PH Your new address 9C Greenlaw Road GLASGOW G77 6SL

2014-09-23 23:16:10 Variety with Sports HD 28 Sep - 27 Oct £62.75 I HAVE CANCELLED SPORTS ONLINE This confirms you have begun your 31 day notice period required to cancel your Sky Sports subscription. CALL SKY TO REMOVE HD AND DG TO ORIGINAL

2014-09-23 23:11:14 BOARD TO DG AND CHANGE ADDRESS , DO CALANDER TO REORDER 31 DAYS AND ADD DUMMY CC

2014-09-23 11:19:01 Your transaction was successful. Transaction information Transaction ID 7VJ40418LM2351349 Date and time 23-Sep-2014 11:18:22 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX1803 Total £35.00 GBP

2014-09-23 11:10:34 Invoice 23 Sep 2014 Invoice Number: 6500 To: 502 334 501 coa skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 admin fee 35.00 35.00 Delete Edit Total £35.00

2014-06-06 15:49:48 5489 0178 0523 1803 04/19 668 paid off osb and added same

2014-06-06 15:38:21 Your transaction was successful. Transaction information Transaction ID 7TK9996550607974T Date and time 06-Jun-2014 15:37:45 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX1803 Total £35.00 GBP

2014-06-06 15:34:53 Invoice 06 Jun 2014 Invoice Number: 5826 To: 502 334 501 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Admin Fee 35.00 35.00 Delete Edit Total £35.00

2014-06-06 11:01:17 spoke to customer today - this is the 3rd month sky haven't added her credit card details and her account has gone in to a balance - she is a customers own address client so has to pay a £35 each month and she is getting really annoyed - is going to call back when shes at home

2014-06-05 13:45:20 CUSTOMRE CALLED CB - HE GAVE US HER PHONE NUMBER, WE NEED TO TAKE ADMIN AND PAY OFF OSB SO TRY CALL HER AGAIN AND GET PAYMENT DETAILS Current billPrevious billsCharges on next bill Statement date: 14 May 2014 Print PDF Important information about your account Payment on your account is overdue For uninterrupted TV viewing, please pay £61.50 and then update your payment method. Sky TV Show£59.25 Additional Charges Show£2.25 Payment due on 28 May £61.50 Your bill is overdue. Please make a payment as soon as possible. Make a payment Payment Received 28 May - £61.50 Credit Card Declined 29 May £61.50 Account balance £61.50

2014-05-31 11:40:01 CUSTOMER CALLED HAS LOST CHANNELS ? BALANCE COA WILL NEED TO TAKE AN ADMIN FEE

2014-04-04 10:05:53 paid osb with details below

2014-03-12 17:13:48 paid osb with cust cc 5489 0178 0523 1803 04/14 442

2014-03-12 17:03:41 Your transaction was successful. Transaction information Transaction ID 95K286899T462311Y Date and time 12-Mar-2014 17:32:16 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX1803 Total £35.00 GBP

2014-03-12 17:00:23 Invoice 12 Mar 2014 Invoice Number: 5400 To: 502 334 501 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 admin fee 35.00 35.00 Delete Edit Total £35.00

2013-05-15 14:16:06 paid off usb with cc 1803 and added same - channels should be back on

2013-05-15 14:10:43 Your transaction was successful. Transaction information Transaction ID 3F4775833D0648312 Date and time 15-May-2013 14:06:17 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX1803 Total £35.00 GBP

2013-05-14 16:57:11 cust called OSB on her acc CC declined for admin. Try and take admin and pay off osb tomor afternoon as she is going to go to the bank and put more money in. Also add CC details to account and get channels back on. 5489 0178 0523 1803 04/14 442 sarah 0034 965 781 515

2013-05-14 16:52:32 Invoice 14 May 2013 Invoice Number: 3169 To: 502 334 501 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 9 1.00 Admin Fee 35.00 35.00 Delete Edit Total £35.00

2013-03-14 10:09:26 CUSTOMER CALLED ENQUIRING ABOUT CHANGING TO ONE OF OUR ADDRESSES WHEN I TOLD HER ABOUT THE ANNUAL FEE SHE WASNT TOO HAPPY WILL TRY AND FIND ANOTHER ADDRESS HERSELF

2012-11-30 16:36:44 Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV Hide details £51.25 Billing Period Charges Discounts HD Pack Discounted 28/11/12 - 27/12/12 £6.25 CR Sky+ Subscription 28/11/12 - 27/12/12 FREE Entertainment Extra with Sports HD 28/11/12 - 27/12/12 £57.50 Sky TV total: £51.25 Additional Charges Hide details £1.50 Billing Period Charges Discounts Credit Card Admin Charge 28/11/12 - 28/11/12 £0.50 Paper Statement Admin Charge 28/11/12 - 28/11/12 £1.00 Additional Charges total: £1.50

2012-08-30 13:27:22 Hello Sarah, I have tried a couple of times to call you back regarding your query about ESPN. ESPN is free for 3 months however in order to add this we would need to charge a £35 admin fee. If you would like us to add ESPN for you please reply with cc details. Regards, Charlotte

2012-08-29 15:24:17 tried calling her back but didnt answer

2012-08-28 14:40:30 customer enquired about adding the ESPN if it was still on a free offer for 3 months. It is. i have tried to call back and confirm and also get cc details for admin. not made up an invoice yet as wanted to check she didnt change her mind.

2012-04-06 15:38:02 resent signals and sky still not on

2012-04-06 10:57:47 paid osb £146.67 with cust cc 0523 1803 added same

2012-04-06 10:02:35 Transaction confirmationHelp with this page .Your transaction was successful.Transaction information Transaction ID 23290477PY873962R . Date and time 06-Apr-2012 10:00:07 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX1803 . Total £35.00 GBP . INVOICE PAID

2012-04-05 16:56:10 Invoice 05 Apr 2012 Invoice Number: 1436 To: Sarah Konnaris sarakonnaris@yahoo.co.uk From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 9 1.00 Admin Fee 502 334 501 35.00 35.00 Delete Edit Total £35.00

2012-04-05 16:38:34 Customer called with c/c details to pay this balance Mastercard 5489 0178 0523 1803 , exp 04/14 cvc 442 add this card for future payments. Carol

2012-04-05 11:36:27 + £ 1.00 for the paper bill and £ 0.50 for the credit card admin charge.

2012-04-05 11:35:57 CLIENT CALLED AS SKY ISNT WORKING OSB OF £146.67 You: ok but why is it £146.67? Anthony: Just checking that for you now. You: ok thanks Anthony: You are welcome. Anthony: The reason is you have been charged for 2 months. Anthony: That is from 28-02-2012 to 27-03-2012 for the current month for the amount of £ 48.75. Anthony: And from 28-03-2012 to 27-04-2012 for £ 48.75. Also, as the sky+ HD subscription was activated on 17-02-2012 we have charged for 11 days for £ 3.64.

2012-02-17 12:17:32 Card paired to box, hd added and address changed from Sunrise Buterleith Cullompton Devon EX151PH To Autumn Rise Buterleith Cullompton Devon EX15 1PH

2012-02-17 11:13:33 Model sys f26.80 Version number 4f3154 serial number 0363320710 Add HD channels also. monthly payment to be the same card. Also have to change address as the client address needs to be freed up for end user.

2012-02-17 11:08:11 Invoice paid receipt number 1261-5257-2783-2709 5489017805231803 04/14 442 Client wants to upgrade to HD

2012-02-15 16:51:35 Invoice 15 Feb 2012 Invoice Number: 1227 To: Sarah Konnaris sarakonnaris@yahoo.co.uk From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky Balance 46.25 46.25 Delete Edit 9 1.00 Admin Fee 35.00 35.00 Delete Edit Total £81.25 I HAVE INVOICED THIS CUSTOMER FOR 1. BALANCE TO SKY AND 2. ADMIN FEE FOR TASK SHE WILL PHONE BACK ON FRIDAY WHEN THIS INVOICE HAS BEEN PAID AS SHE IS GETTING AN HD BOX AND NOW WANTS TO CHANGE TO A HOSTING ADDRESS , I EXPLAINED TO HER THAT THIS WILL ALL BE 1 ADMIN FEE AND NEXT YEAR SHE WILL PAY AN ANNUAL HOST OF £100.00 , SHE IS HAPPY WITH THIS

2012-02-15 16:46:22 EMAIL ADDRESS sarakonnaris@yahoo.co.uk

2012-02-15 10:48:55 Need to take admin fee and pay balance on Sky account £46.25

2011-07-22 14:42:40 Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Credit Card Card Type: MasterCard Card Number: ************1803 Expiry Date: 04/14 Payment Due Date: 28th of each month

2011-07-22 14:42:11 Sky TVCloseSky Sports World with Family Pack 28/07/11 - 27/08/11 £44.75 Viewing Subscription Discounted 28/07/11 - 27/08/11 £22.38 CR Credit for Cancellation of Sky Sports World with Family Pack 02/07/11 - 27/07/11 £38.78 CR Sky Sports World with Family Pack 02/07/11 - 27/07/11 £38.78 Viewing Subscription Discounted 02/07/11 - 27/07/11 £19.39 CR Subtotal: £2.98

2010-09-17 12:25:17 added new c.c 231803

2010-09-11 14:31:09 £35.00 ADMIN TAKEN FOR TASK REC 0725

2010-09-11 12:38:43 Cust is Aleons Bar, 0034965781515 densan@hotmail.co.uk Sarah Konnaris and her dad Den Franklin

2010-09-11 12:36:33 Paid OB of £41.50 see note below

2010-09-11 12:35:12 * Payment Method: Credit Card * Card Type: MasterCard * Card Holder's Name j mcphee * Card Number: ************6819 * Expiry Date: 09/11 * Payment Due Date: 28th of each month * Date and Time: 11 September 2010, 11:59

2009-08-18 10:04:40 cancelled espn

2009-08-12 11:09:41 booked espn £9 per month

2009-05-27 15:44:11 SIGNALS RESENT (NO PROBLEM WITH ACCOUNT) & ADDED C/C 231803 & GAVE ADDRESS CHANGE AGAIN (WASN'T DONE LAST TIME) !

2009-05-27 15:08:32 Name: Mr John Mcphee Email Address: johnmcphee1@post.alderney.ws Mobile Number: Username: JOHN.MPHEE2 Password: keyboard Date of Birth: 11 July 1974 Place of Birth: Secret Question: Mother's maiden name? Secret Answer: RAIN Third Party Marketing: no

2009-05-14 12:59:09 END USER SARAH 07870630929 PAID OFF OSB £40 WITH CUSTOMERS C/C AND ADDED DETAILS TO ACCOUNT (231803) STEPHEN DONE THIS

2009-05-14 12:06:13 paid osb of £40.00

2009-05-13 16:56:58 osb £40

2009-01-08 16:02:06 Old address; FLAT 11F, 33 NORFOLK RD MALDEN ESSEX CM9 6AU

2008-09-06 02:18:45 NEW ADDRESS; SUNRISE BUTTERLEIGH CULLOMPTON DEVON EX15 1PH

2008-09-05 15:19:56 Dear Mr john mcphee Your satellite subscription will normally be activated within 20 minutes but you should allow at least 4 hours during Peak Times. If you have any questions, please check out our FAQs section. Thank you for ordering Setanta Sports. Your Web Tracking Code is 56S/FKK+-HA-5F+2OJPB. c/c details (231803)

2006-08-01 12:07:26 Paid £60 with custs c/c for prem+ (ending 4912).

2006-06-28 09:22:53 Paid OB of £76 with cust CC, added cust CC to ACC. Activated viewing.

2006-06-26 17:43:10 £76 arrears on acc - advised Hugh.

2005-09-28 15:09:50 IN DIARY TO DOWNGRADE TO 1C. CARD PAIRED 13/7/04 TO 4E04030034571350 VIEWING SWITCHED BACK ON & PREM PLUS SEASON TICKET BOOKED 15/7/04 CARD PAIRED 21/7/04 TO 4E04030034571350

2005-09-27 14:02:22 IN DIARY TO DOWNGRADE TO 1C. CARD PAIRED 13/7/04 TO 4E04030034571350 VIEWING SWITCHED BACK ON & PREM PLUS SEASON TICKET BOOKED 15/7/04 CARD PAIRED 21/7/04 TO 4E04030034571350