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Contract Number 210164237856
Card Number 560 009 755
MultiRoom Number
First NameMRS Patricia & Steve
Last NameHIGGINS
Address20 TREERIVER
AddressST ANNES HOUSE
AddressVICTORIA STREET
Town / CityALDERNEY
PostcodeGY9 3UF
Telephone01355 626072
Maiden Namehughes
Sky Passworddavid
Date of Birth1978-06-12 00:00:00
e-Mailpathiggins@post.alderney.ws
Sky Card Number560 009 755
Prev Sky Card Number558 150 769
Host Fee Paid2015-12-02 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2005-10-03 13:47:06
Modification Date2016-10-27 09:16:56
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameHIGGSY3
MySky Passwordtomato1
Contract StatusWe cancalled at Sky



2017-10-05 11:54:04     OB on account £93.52



2016-10-27 09:14:50     Added dummy DD in order to get account switched off as it's stuck in a contract and SIF want to cancel. 08 71 99 34429728 Host fee due date was 14-02-2017



2016-10-27 09:02:24     Please cancel with 30 days notice. I WILL DO ADMIN TO CANCEL ADDING SANTANDER AND REMOVE FROM OFFER FOLDER



2016-10-25 21:57:28     OFFER AND BILLING INFO Total due 28 Sep £80.30 Total due 30 Oct £101.08 28 November £40.30 28 December £40.30 28 January £40.30 28 Nov - 27 Dec (a month) Box Sets with Sports & Cinema - including discounts Box Sets with Sports & Cinema£74.00 Viewing Subscription Discounted- £37.00 Total£37.00 Sky Sports HD Pack - including discounts £3.00 Additional charges Credit Card Admin Charge£0.30 CALANDER MESSAGE TO ADD SANTANDER 10/11/2016 CALANDER SET FOR MONTHLY SUBS ALL ADMIN DONE 560 009 755 25TH £80.80 "4970 4036 0109 2657 05/18 605 CALANDER SET TO TRY FOR NEW OFFER IN ONE YEAR MONTHLY PROFIT £40.00 YEARLY = £480



2016-10-25 11:14:53     Offer - 50% off for 12 months = £40pm



2016-10-18 11:47:57     Cancelled account so Steve can call back to reactivate with an offer



2016-09-01 11:59:44     Added dummy d/d ****9728 to BT Sports.



2016-08-29 18:14:37     Hi Karen, Did you manage to contact this customer ? I will need to cancel this account on 1st September and with BT Sports they charge another activation fee, to avoid this i would need to know before Thursday this week Thank you. Carol



2016-08-22 13:41:49     22/08/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14963103-000014, MANDATE NO 0266 £7.31



2016-07-13 15:43:24     BT Sports offer £16.99 for 12 months



2016-06-20 11:27:46     20/06/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14963103-000012, MANDATE NO 0266 £23.99



2016-06-13 11:23:34     New CC details for Sky and host fee. 4970 4036 0109 2657 05/18 605



2016-05-23 11:04:49     0/05/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14963103-000011, MANDATE NO 0266 £23.99



2016-04-21 09:52:25     20/04/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14963103-000010, MANDATE NO 0266 £23.99



2016-03-21 10:24:38     21/03/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14963103-000009, MANDATE NO 0266 £23.99



2016-02-23 12:35:10     22/02/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14963103-000008, MANDATE NO 0266 £23.99



2016-01-20 11:01:34     20/01/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14963103-000007, MANDATE NO 0266 £23.99



2015-12-21 12:01:34     21/12/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14963103-000006, MANDATE NO 0266 £23.99



2015-12-03 14:53:12     Your transaction was successful. Transaction information Transaction ID 1X7740070C427051L Date and time 03-Dec-2015 15:51:50 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5652 Total £120.00 GBP



2015-11-27 11:30:56     Added new CC details for client. 4970 4036 1592 5652 05/16 016



2015-11-20 09:14:37     20/11/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14963103-000005, MANDATE NO 0266 £23.99



2015-11-04 12:54:03     Invoice 04 Nov 2015 Invoice Number: 8377 To: 560 009 755 SIF skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual host fee 120.00 120.00 Delete Edit Total £120.00



2015-11-04 12:52:40     28 Oct - 27 Nov A month in advance Variety with Sports & Movies HD£75.75 Free items Total £75.75 Payment method: Credit Card Card type: MASTERCARD Card number: ************4927 Expiry date: 08/2018



2015-10-20 10:20:02     20/10/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14963103-000004, MANDATE NO 0266 £23.99



2015-09-25 11:06:24     BT Sports HD 1 year upfront paid. Due again on 22/10/2016 Invoice 25 Sep 2015 Invoice Number: 8176 To: 560 009 755 END USER skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 BT Sports HD 1 year : October 2015 - October 2016 356.00 356.00 Delete Edit Total £356.00 Your transaction was successful. Transaction information Transaction ID 1CK37709AF357141S Date and time 25-Sep-2015 10:53:14 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX3904 Total £356.00 GBP



2015-09-21 16:47:22     Added client's new CC details. 5101 9700 0995 4927 08/18 586



2015-09-21 10:08:24     21/09/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14963103-000003, MANDATE NO 0266 £23.99



2015-08-21 10:09:39     20/08/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14963103-000002, MANDATE NO 0266 £33.79



2015-08-10 10:29:15     08/08/2015 CARD PAYMENT TO BT BILL PAYMENT 1,13.50 GBP ON 06-08-2015 £13.50



2015-08-06 09:52:57     Correct BT Sports account number : GB14963103



2015-08-06 09:50:28     Paid OSB of £13.50 to BT Sports and set up direct debit again. BT Sports OSB payment ref : 23347254



2015-07-30 16:21:54     BT Sports price increase taken. Invoice 30 Jul 2015 Invoice Number: 7855 To: 560 009 755 END USER skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 BT Sports price increase 10.00 10.00 Delete Edit Total £10.00 Your transaction was successful. Transaction information Transaction ID 4WY52867S7060651C Date and time 30-Jul-2015 16:20:51 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX5858 Total £10.00 GBP



2015-07-16 11:06:24     BT SPORTS have cleared the bill and all viewing should be back on. They are sending a letter with account number on it. I have emailed Paul to email us the account number



2015-07-16 10:58:19     I tried to get the new account number but all am getting is this acc been on the call for 2 hours. Bt wont do any thing. Are saying there is an OSB on the new acc. i dnt know how we are going to get the account number as they can only post it. USER NAME pathiggins@post.alderney.ws PASSWORD buster200 Account number: GB14254565



2015-07-13 12:53:35     Called BT and they still haven't rectified the issue with this account. They say they'll have viewing on soon and that another account was set up so there'll be a different number on the banking now. Also none of the security details match online so can't login to the new account to check what the new account number is.



2015-05-12 13:13:00     called bt sports and they said someone called up on 8th may to cancel bt sports, i had to fully reinstate add santander dd again etc, said it will be back on in the next 24 hours



2015-05-12 10:22:23     Paid OSB of £71.75 with clients CC. 5308 2600 2931 5858 03/17 982



2015-05-06 19:41:04     01/05/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB14254565-000007, MANDATE NO 0157 £16.50



2015-04-20 09:31:13     CORRECT LOG IN DETAILS AND ACCOUNT INTO FOR BT SPORTS USER NAME pathiggins@post.alderney.ws PASSWORD tomato1122 Account number: GB14254565 BT Sport Pack 22 Mar - 21 Apr 15 This is the cost of your BT Sport at £13.50 a month, charged in advance from 22 Mar 2015 to 21 Apr 2015 Get the best BT Sport deal with BT Broadband - www.bt.com/packages £13.50 BT Sport HD Pack 22 Mar - 21 Apr 15 This is the cost of your BT Sport HD Pack at £3.00 a month, charged in advance from 22 Mar 2015 to 21 Apr 2015 £3.00 Total rental and other charges £16.50



2014-12-02 10:37:15     Your transaction was successful. Transaction information Transaction ID 7M016377B5594001C Date and time 02-Dec-2014 11:37:37 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX5858 Total £120.00 GBP



2014-11-28 15:42:50     Invoice 28 Nov 2014 Invoice Number: 6787 To: 560 009 755 SIF skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-10-30 16:03:03     Added 560 009 755 - bt sports due to be renewed next month - email customer and ask if they wish to continue on Tue 20 Oct 2015 at 07:30. Undo



2014-10-22 20:36:47     BT SPORTS ACCOUNT NUMBER Account no: GB 14254565



2014-10-22 20:14:15     CUSTOMER REQUESTED BT SPORTS TO BE ADDED HD BT SPORTS EMAIL SME AS MYSKY PASSWORD tomato1122 NAME OF FIRST PET IS BUSTER BT SPORTS HD ADDED WITH SANTANDER Your order details Order date 22/10/2014 Order number BTCZZA004002688104 Invoice 22 Oct 2014 Invoice Number: 6641 To: 560 009 755 sjampower@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Add BT Sports HD for 1 year October 2014 to October 2015 286.00 286.00 Delete Edit Total £286.00 Your transaction was successful. Transaction information Transaction ID 1R7096358C3548505 Date and time 22-Oct-2014 20:10:37 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX5858 Total £286.00 GBP



2014-10-22 10:15:01     Your order reference number is 1022 JFY6 094 27178. Sky Sports 5 Free New monthly cost £71.25



2013-12-11 16:22:35     client queried deposit i explained this to her



2013-12-09 12:18:24     Your transaction was successful.Transaction information Transaction ID 9VM904064A917733P . Date and time 09-Dec-2013 12:51:01 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX5858 . Total £67.75 GBP .



2013-12-03 10:49:08     PIN has been changed to 1553 to prompt host fee and deposit to be paid



2013-12-02 13:48:19     560 009 755 - take deposit on Tue 10 Dec 2013 at 11:00



2013-12-02 13:47:35     Your transaction was successful. Transaction information Transaction ID 7KX94866Y7140425R Date and time 02-Dec-2013 14:44:22 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX5254 Total £120.00 GBP



2013-12-02 09:36:13     CC declined again for host fee. Emailed End user. Your Sky cards annul host fee is now due. Can you please supply CC details for us to take £120 payment. Please advise so Sky channels are not interrupted.



2013-11-25 12:34:30     Invoice 25 Nov 2013 Invoice Number: 4658 To: 560 009 755 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-11-25 12:32:29     customers email address sjampower@gmail.com



2013-11-25 12:29:27     CC declined again



2013-09-24 11:56:05     CC DECLINED FOR DEPOSIT SO WHEN YOU GET CC DETAILS FOR HOST TAKE DEPOSIT TOO



2013-09-24 11:54:14     Invoice 24 Sep 2013 Invoice Number: 4343 To: 560 009 755 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 67.75 67.75 Delete Edit Total £67.75



2013-09-24 11:52:40     5308 2600 2931 5858 expiry 03.14



2013-09-24 11:51:41     Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************5858 Expiry date: 03/2014



2013-09-24 11:51:18     Billing Period Charges Entertainment Extra with Sports and Movies HD 28 Sep - 27 Oct £67.25 Yours at no extra cost Sky TV total: £67.25 Additional Charges Show£0.50 Payment due on 28 Sep £67.75



2012-12-12 11:32:00     Your transaction was successful. Transaction information Transaction ID 93Y51733PY020390W . Date and time 12-Dec-2012 12:31:44 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX5858 . Total £120.00 GBP



2012-12-11 10:50:44     CUSTOMER HAS EMAILED , SHE WILL PROVIDE PAYMENT DETAILS FOR HOST ON FRIDAY 14/12/2012



2012-12-11 10:29:40     EMAILED TO DOWNGRADE



2012-12-10 15:49:40     Hi There, Can you confirm wether you received the invoice we sent you on 07-12-12 for the annual host fee? If you would prefer us to take the payment directly, please supply cc details and we can have that paid for you. Regards, Jeni



2012-12-07 10:36:28     emailed invoice to customer sjampower@gmail.com



2012-12-03 13:44:51     cc invalid



2012-11-23 15:00:55     Invoice 23 Nov 2012 Invoice Number: 2579 To: 560 009 755 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 560 009 755 120.00 120.00 Delete Edit Total £120.00



2012-11-23 14:58:50     Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************5858 Expiry date: 03/2014



2012-05-15 13:40:12     emailed SIF payment due date ect



2012-04-16 13:43:25     Paid OSB £65.50 with cust cc and added details to account for monthly payments. (315858)



2012-02-20 14:42:30     Sky TV £61 Monthly Premium PacksESPN Payment summary Total Costs Total Costs Initial monthly cost £65 Ongoing monthly cost £71.25 Your payment details Monthly payment Paying by MC **** **** **** 5858 Next stepsWhat happens next? Should there be any queries regarding your order, we'll contact you on the phone number you have provided. Your Sky TV Packs Your new TV Packs will be added to your account immediately ? in most cases you should be able to start viewing straight away. However, please allow up to 24 hours for activation before you contact us. Forgotten your PIN? If you've forgotten your PIN, you can reset it online in My Sky or get a reminder through your Sky box by visiting the Help Centre in Sky Active. Any Questions? For order tracking information, log on to My Sky and go to the my order tab. Details of how to contact us If you have any questions or changes to your order will be included in your confirmation email and letter. If there are any queries regarding our order, we'll contact you on the email address or phone number you have provided. Once you have joined Sky, we will also use the email address you provided to update you on your account, including helpful service information and contract notices. Submit and continue or return to the previous pageBack to homepage



2012-02-15 09:51:50     Card paired to box



2012-02-14 16:12:49     upgraded to Entertainment sports and ESPN, added cc details to acc (315858)



2012-02-14 15:25:22     Inv 1222 for activation paid



2012-01-31 12:40:52     ON 23/12/2012 CARD AND BOX SENT TO SIF 4F31D403649417131 560 009 755



2011-11-17 13:53:41     card No 560 009 755 arrived today



2011-11-17 13:50:51     Previous Card 441 406 899 New card 558 150 769 arrived today



2011-11-11 12:48:51     card 441 406 899 was replaced by card 558150769. we don't have that card in stock so have asked for it to replaced again. because of this, i am still unable to repair card for Roy Kelieta



2011-11-11 12:46:45     Previous Card 213 124 530



2011-11-10 16:16:47     email to board to add dummy box.



2011-11-03 15:24:34     Replacing card with 553 727 082 due to issues with Sky's billing.



2011-10-12 13:48:31     Hi Roy, I have called sky and there seems to be a problem with this sky card and they are reissuing a new card , Chris is going to be in Spain tomorrow near Malaga, would it be possible to bring you a new card? Regards, Carol



2011-09-30 15:25:19     card reordered



2011-09-27 12:46:03     EMAIL WAS SENT TO CUSTOMER LAST WEEK AS HOST DUE , NO REPLY , MESSAGE TO BOARD TO CALL CUSTOMER



2011-09-21 14:59:38     box paired and hd added 4F31070362852223



2010-10-25 13:01:59     HOST FEE TAKEN REC 1056 (502062)



2010-10-22 16:29:13     tried calling client but no answer emailed re host



2010-10-22 16:06:23     Hi , Your annual host fee of £100.00 is now overdue on you card .If you do not require sky anymore can you please get back to me and i can reorder your card. Regards, Carol --



2010-10-22 15:20:13     From what i can see this customer paid a host fee for £66.00 in April 2010 but this was due Sep 09, he was emailed July 10 asking about host fee and there has been no reply, he is on full pack and in credit, shall we reorder the card or email him again ??



2010-10-22 15:17:35     Current bill Print Statement date: 14/10/10, Payment due date: 28/10/10 Bill details Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV OpenSky World 28/10/10 - 27/11/10 £51.00 Subtotal: £51.00 Packages: £51.00



2010-07-08 17:06:53     emailed end user and added a note into gmail



2010-04-19 13:54:49     End user Roy Kelaita - The transfer came in just an hour ago, however it is only for £66



2009-11-24 13:00:36     paid ob £84.42 viewing now back on



2009-11-24 12:36:16     resending signals to the box



2009-10-05 14:32:51     Paid off OSB £47.81 with customers c/c and addded details to the account (326008)



2009-10-05 14:19:40     HIGGSY3 tomato1 pathiggins@post.alderney.ws



2009-09-22 16:10:28     emailed client with our bank details for £75 host fee payment.



2009-09-22 16:06:30     roykelaita@yahoo.com



2009-08-28 10:08:32     P4 CARD ADDED 441 406 899



2008-11-10 11:01:08     RESENT SIGNALS



2008-11-06 14:57:56     * * PAID HOST FEE RECEIPT 3059 * * changed address from 2 westbroock road TW5 0NB Upgraded to Full sky world pack



2008-11-06 12:24:32     SKY SAYS THAT A MEMBER OF THERE STAFF ARE SAYING THAT THEY LIVE AT THIS ADDRESS AND WE NEED TO SEND PROOF IN THAT WE STAY HERE



2008-11-05 16:53:42     resent signals on full pack



2008-10-29 12:04:12     Someone had tried to order Sky at this address so Sky had downgraded the account to trigger a phone call from us. All OK now.



2008-10-29 12:02:59     Card out to Roy Kelaita, Bahia De Marbella, Vista Hermosa, Block 6 Apt 9, Marbella 29600 0034678777366.



2007-10-01 14:23:38     changed address to cust own, paid osb £93.80 with cust CC, added cust CC details (9898)



2007-10-01 14:05:59     changed address from 10 flakefield ek g74 1pf



2007-04-27 11:30:13     O/BALANCE OF £91 PAID WITH CUST C/C (8004), VIEWING SWITCHED BACK ON & CUST C/C SET UP ON ACCOUNT.



2007-04-18 14:57:06     O/BALANCE OF £91 ON ACCOUNT - LETTER DATED 14/04/2007.



2007-04-11 11:44:48     LETTER RECEIVED APRIL 2ND - £43.50 OUTSTANDING



2006-05-31 16:49:29     £89 osb paid with customers c/c and viewing re-instated !!!



2006-05-22 14:50:37     O/BALANCE OF £89 ON ACCOUNT - LETTER DATED 14/05/06.



2006-05-09 16:47:10     O/BALANCE OF £42.50 ON ACCOUNT - LETTER DATED 27/04/06.



2005-12-02 15:41:05     O/b of £132.68. Letter dated - 15/11/05



2005-11-04 15:27:22     O/b of £38.20, letter dated - 28/10/05



2005-10-24 11:23:46     account switched back as requested by Carl



2005-09-28 15:09:48     O/B OF £80 ON ACCOUNT 23/7/04 -Paid £80 with cust c/c + £4.00 admin + £40.00 next mths sub-viewing switched back on. O/b of £38.20 paid, cust's c/c details added to acc - 3/10/05 £44.87 outstanding. Emailed 2/9/04 + 6/9/04+ 20/9/04 + 22/9/04. paid £89.97 on 8/10/04 with customers c/c. emailed 8/10/04. sent chris' bank details to sky 12/10/04. customer paying through new payment details. CUST C/C DETAILS ADDED TO ACC VIA FAX 29/7/05. CANCELLED:29/8/05 CUT OFF:28/9/05



2005-09-27 14:02:20     O/B OF £80 ON ACCOUNT 23/7/04 -Paid £80 with cust c/c + £4.00 admin + £40.00 next mths sub-viewing switched back on £44.87 outstanding. Emailed 2/9/04 + 6/9/04+ 20/9/04 + 22/9/04. paid £89.97 on 8/10/04 with customers c/c. emailed 8/10/04. sent chris' bank details to sky 12/10/04. customer paying through new payment details. CUST C/C DETAILS ADDED TO ACC VIA FAX 29/7/05. CANCELLED:29/8/05 CUT OFF:28/9/05