Transactions

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Contract Number 210158421151
Card Number 499 667 921
MultiRoom Number
First NameMR Michael/sarah
Last NameACRE
AddressPLOT 151 THE CHASE
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9EX
Telephone0208 593 3555
Maiden NameLEMAR
Sky Passwordgiraffe
Date of Birth1961-09-27 00:00:00
e-Mailmarkacre@post.alderney.ws
Sky Card Number499 667 921
Prev Sky Card Number208 901 058
Host Fee Paid2016-10-06 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2005-10-03 13:47:06
Modification Date2018-07-26 17:28:11
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameMARKACRE1
MySky Passwordlemar12
Contract StatusCard Reorderd, awaiting delivery



2019-06-28 14:28:59     This is a wierd one! Sky said there was an OB of £64.78 on the account. I queried this as it was paid up before cancellation. They said the account has been active until May 2019?! The debt is for May & June 2019. The price was £40.50 until October 2018 but it increased so someone must have upgraded it?? When I reordered it I also added the dummy d/d. It's odd that within only a few months of an OB MySky billing is unavailable. Email to Carol 28/6/19.



2018-08-30 15:26:34     Reordered card again.



2018-07-26 14:13:02     Reactivated account & reordered card. Added dummy d/d **99 **28. Due date 26th. Offer - Ent basic @ £15.00 for 12 months. No kids/box/HD. A one-off £10 admin fee applies next month. Calendar made.



2018-07-26 14:02:39     CARD BEING REORDERED NOW 26/7/18



2017-11-28 14:44:29     Customer called to cancel the account. They had already cancelled the DD so there was an OB. She gave me CC details to pay the OB. 4659 4606 5919 9816 11/19 787 Paid OB and cancelled the account. She is going to send the card to the Spanish office. Host fee due date was 11/12/2017



2017-10-24 14:01:57     Host fee due 11-12-2017 This account has an OB. Do not reactivate without taking host fee. Your Sky TV is suspended Restore your service otal due 20 Sep £50.00 Payment Received - £50.00 20 Sep Direct Debit Reversal £50.00 21 Sep Payment Received - £50.00 30 Sep Failed Resubmission £50.00 3 Oct What you still owe £50.00



2016-10-04 12:29:55     Your transaction was successful. Transaction information Transaction ID 8GJ801949G448743R Date and time 04-Oct-2016 12:27:58 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8700 Total £120.00 GBP



2016-09-21 13:02:02     Invoice 21 Sep 2016 Invoice Number: 9417 To: 499 667 921 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2016-09-21 12:55:06     Latest bill My subscriptions 20 Sep - 19 Oct £50.00 Total due 20 Sep £50.00 Payment processing - £50.00 20 Sep What you still owe £0.00



2016-04-08 17:29:23     Paid OB £21.37 with c/c ending 8700 and added bank details for d/d - 40 14 28 7109 3029



2016-04-08 12:43:18     card is saying call to upgrade. according to my sky they owe 21.37GBP. Called client natasha on 07930365557 to let her know. She will get back to us with payment details.



2015-10-06 11:33:27     Your transaction was successful. Transaction information Transaction ID 8AR84736YX590352G Date and time 06-Oct-2015 11:31:25 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX7193 Total £120.00 GBP



2015-09-24 11:52:31     Total due 13 Sep £0.00



2014-10-21 14:37:14     Your transaction was successful. Transaction information Transaction ID 4L829490K2267150H Date and time 21-Oct-2014 14:36:54 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX7193 Total £120.00 GBP



2014-10-21 14:09:32     NOW SKY HAVE CHANGED THEIR MIND AND IT CANNOT REMOVE THE EXTRA BILLING ACCOUNT - WHEN CHECKING MYSKY ALWAYS MAKE SURE THE ACCOUNT NUMBER IN THE CORNER IS 210158421151



2014-10-21 14:05:33     Invoice 21 Oct 2014 Invoice Number: 6637 To: 499 667 921 End User skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-10-21 14:02:21     I HAVE CALLED SKY AND THE SECOND BILLING ACCOUNT WITH CONTRACT NUMBER 621586435375 IS BEING REMOVED TO AVOID CONFUSION. THIS ACCOUNT IS 100% ACTIVE



2014-10-21 13:33:04     This account is active and has been since the day it was changed to inactive. For some reason there are two Sky account numbers under the one mysky. When you log in with : MySky : MARKACRE1 Pass : lemar12 You are shown an account with account number : 621586435375 which isn't on Satclick. If you choose the option to 'change' located near the top right hand corner of the mysky page you can choose the correct account which is: 210158421151. This one displays an active account with recent bills etc. So we need to process an host fee for this account.



2014-09-26 15:59:14     HOST FEE WAS DUE 11/12/2014



2014-09-26 15:58:06     THIS ACCOUNT HAS NOT BEEN ACTIVE THIS WHOLE YEAR Payment due on 13 Oct £0.00



2013-12-13 16:22:47     Your transaction was successful. Transaction information Transaction ID 6FB3473653463094S . Date and time 13-Dec-2013 17:09:32 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX7193 . Total £43.50 GBP



2013-12-13 16:21:04     Invoice 13 Dec 2013 Invoice Number: 4793 To: 499 667 921 Smartsat skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky Card Deposit 43.50 43.50 Delete Edit Total £43.50



2013-12-13 16:17:48     5407 5812 8752 7193 09/16 037



2013-11-04 17:20:32     paid off ob with cc 2439 and added same



2013-11-04 15:20:42     tried to pay ob with cc 7193 but they declined



2013-11-04 14:54:51     Billing Period Charges Entertainment Extra with Movies 20 Oct - 19 Nov £43.00 Sky TV total: £43.00 Additional Charges Show£0.50 Billing Period Charges Credit Card Admin Charge 20 Oct - 20 Oct £0.50 Additional Charges total: £0.50 Payment due on 20 Oct £43.50 Your bill is overdue. Please make a payment as soon as possible. Make a payment Payment Received 20 Oct - £43.50 Credit Card Declined 21 Oct £43.50 Account balance £43.50



2013-09-30 13:23:11     Your transaction was successful. Transaction information Transaction ID 9BX75599E01661253 . Date and time 30-Sep-2013 13:09:04 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX2439 . Total £100.00 GBP



2013-09-20 14:47:08     Invoice 20 Sep 2013 Invoice Number: 4310 To: 499 667 921 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-09-20 14:43:25     4659 4439 4131 2439 03/16 445



2013-09-20 14:30:49     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2439 Expiry date: 03/2016



2013-07-03 11:00:06     phoned up and reinstated channels and upgraded to ent extra with movies



2013-07-02 16:43:35     paid off osb with cc 2439 and added same



2013-07-02 09:42:00     called client she is going to ring us with other details



2013-07-01 17:09:06     called cust she is going to check card and get back to us. 0034 649 123 185



2013-07-01 17:05:07     OSB £12.18 DECLINED 4659 4430 2101 9524 10/14 035



2013-07-01 16:21:29     Credit Card Declined 27 Jun £12.18 Payment Received 26 Jun - £12.18 Account balance £12.18 End user 0034 679 123 185



2012-11-01 15:44:55     upgraded to ent extra with movies



2012-11-01 15:36:46     Transaction ID 0FV978241A6659603 . Date and time 01-Nov-2012 16:36:32 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX9524 . Total £100.00 GBP



2012-10-17 22:02:53     Email sent to end user Hi annual host fee is due for your sky card , I can either forward you an invoice and you can follow the link and pay online or you can provide credit card details and we can process the payment for you. Please advise. Regards, Carol



2012-10-01 15:26:11     changed pin to 2904



2012-10-01 15:17:35     downgraded from ent extra w/movies to entertainment



2012-09-30 16:57:12     CC DECLINED FOR HOST BOARD TO DG AND CHANGE PIN



2012-09-26 14:06:44     Invoice 26 Sep 2012 Invoice Number: 2382 To: 499 667 921 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 499 667 921 100.00 100.00 Delete Edit Total £100.00



2012-09-26 14:03:28     DD AT SKY



2011-12-20 16:41:35     Taken offers rec 3122 (019524)



2011-12-16 09:50:53     Hello, You have an oustanding balance at sky for £30.53 as Sky seems to have charged you slightly less than they should of. However, skys system is now working again. Please advice what card to use to pay the outstanding balance with asap. Regards, Charlotte client still owes £30.53 for offers



2011-10-20 10:54:21     card paired to box 9f0803 00770368485



2011-10-17 21:32:45     host fee taken. £100 = host fee £20 = oct discount rec 1819 cc 01 9524



2011-10-17 16:32:42     take host + £20 for october offer Email back with authorisation code to ndogmetchi@live.co.uk details belong to Samantha's sister in London 4659 4430 2101 9524 exp 04/13 cvc 716



2011-10-17 14:55:48     Customer due host and offer for october. She will call back with cc details to pay offers, disagrees with host as it was only paid in Feb. If she pays host, doesn't want to be called before november next year for the fee again. Apparently she was told that the host wasn't annual but every 5 or 6 years.



2011-10-12 14:15:24     still going to voicemail



2011-10-10 11:16:10     tried to call for host details but no answer. won't pair box until details received



2011-10-07 17:00:49     needs card paired to box, 15 minute wait to get through to Sky. I questioned Samantha 0034938962444 regarding collecting host fee which she said isn't due until March. email sent for confirmstion



2011-10-06 10:03:15     OCT OFFER DECLINED REC 1482 CC 1341



2011-10-05 15:52:12     HOST FEE DECLINED REC NUM 1439



2011-09-10 12:32:29     sept offer taken rec 782 cc 1341



2011-07-05 17:01:30     JUKY OFFER TAKEN REC 3460 (921341)



2011-07-05 16:59:29     Sky TVClose Entertainment Pack with Movies Pack 03/07/11 - 02/08/11 £40.50 Viewing Subscription Discounted 03/07/11 - 02/08/11 £20.25 CR Subtotal: £20.25



2011-07-05 16:59:12     Sky TVClose Entertainment Pack with Movies Pack 03/06/11 - 02/07/11 £40.50 Viewing Subscription Discounted 03/06/11 - 02/07/11 £20.25 CR Entertainment Pack with Movies Pack 06/05/11 - 02/06/11 £36.58 Viewing Subscription Discounted 06/05/11 - 02/06/11 £18.29 CR Credit for Cancellation of Entertainment Pack with Movies Pack 06/05/11 - 02/06/11 £36.58 CR Subtotal: £1.96



2011-06-07 15:03:25     offer taken rec 2728 (2728)



2011-06-03 10:58:26     ORDERED 2X FREESAT CARDS FOR LYNDON DRURY £25 PAID FOR EACH CARD USING CBS C.C 955303



2011-05-24 11:06:03     Movies world pack.£20.25 discount,DD details on acc (29) Pdd 3rd of every month



2011-02-28 13:50:13     CHANGED ADDRESS FROM 10 FLAKEFIELD G74 1PF AS CLIENT WANTED ENGLISH REGION



2010-12-27 16:38:06     Had to reactivate as we have no cards in stock.



2010-11-30 15:47:25     MY SKY Username MARKACRE1 Password lemar12 Email markacre@post.alderney.ws Date of birth 27/09/1961 Security question Mother's maiden name?Answer to security question lemar



2010-11-25 14:00:36     CANCELLED ACCOUNT 31 DAYS NOTICE 26.12.10



2010-11-15 10:43:59     THIS CARD NUMBER HAS BEEN ADDED ONTO LIST FOR WILSON POW TO CANCEL



2010-10-01 16:49:00     Host fee taken rec 0866 (265996)



2010-01-12 17:00:58     On the movies world pack £39



2010-01-12 13:31:27     Taken the second installment for £55 from customers c/c (726670) and upgraded her bk to the movies world pack



2010-01-11 11:39:03     cc declined for 2nd host instalment therefore downgraded to 1 mix - news



2009-12-23 09:35:12     already on moviesworld! pin no - 1058 resent signals



2009-12-11 14:37:09     CARD SENT TO ROYAL MAIL SAMANTHA DOGMETCHI 3 Abbotsleigh Road LONDON SW16 1SW £50 PAID PART HOST 7336 NEXT INSTALMENT IN JAN 2010 IN CALENDAR



2009-12-09 13:54:19     TRIED CALLING CLIENT AND EMAILED



2009-11-24 09:24:22     NEW P4 CARD 499 667 921



2009-11-20 14:55:59     Changed address from FLAT 2R, 24 FORDYKE RD, DAGENHAM, ESSEX, RM8 1PJ



2009-11-20 14:53:51     Contact this client before sending card out as she may be in UK.



2009-11-20 14:53:22     Customer is Samantha Dogmetchi, Calle Barcelonetta,1 Sant Pere De Ribes, Barcelona 08810 0034680969728 samdogmetchi@gmail.com



2009-11-20 14:08:53     Customer is going to pay host fee £100 in instalments



2009-11-20 14:08:04     Asked for message to be removed. New card being sent out. Removed Sports, news and style and culture.



2006-02-22 13:43:48     Re-instated account.



2006-02-20 09:21:59     cancelled 16/2/06



2005-11-21 11:33:32     Re-instated account, cust paying by d/d.



2005-10-13 10:54:52     Acc Cancelled via fax 1yr up - 12/10/05



2005-09-28 15:08:28     Viewing switched back on 16/01/04



2005-09-27 14:02:07     Viewing switched back on 16/01/04