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Contract Number 210174151790
Card Number 527 939 748
MultiRoom Number
First NameMR Michael
Last NameHITCHCOCK
Address2265
AddressUpperpark Road
AddressWickford
Town / CityEssex
PostcodeSS12 9EN
Telephone01355 254921
Maiden NameTRACEY
Sky Passwordsky123
Date of Birth1974-05-06 00:00:00
e-Mailmhitchcock@post.alderney.ws
Sky Card Number527 939 748
Prev Sky Card Number382 462 257
Host Fee Paid2019-04-30 00:00:00
Host Fee Due2020-06-30 00:00:00
Create Date2005-10-03 13:47:06
Modification Date2020-01-26 04:30:27
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameMHITCHCOCK3
MySky Passwordtracey12
Contract StatusOutstanding Balance



2020-01-26 04:21:30     THE VA CARD NUMBER 527 939 748 WILL BE SENT TO MULTIROOM CARD 825 110 083. THIS CARD WILL BE SENT TO Patricia McEnery SIF CUSTOMER. HOST AND SUB FOLDER UPDATED.



2019-07-23 02:05:20     You have successfully cancelled a Direct Debit with the following details: Transaction name: Cancel Direct Debit Account number: Business Current a/c - 09-01-28 08806038 Direct Debit number: 1089 Payee name: SKY SUBSCRIBERS SERVICES LTD Their reference: 00210174151790 Start date: 04/08/2018 Last payment: 26/06/2019 Last amount: £19.00



2019-07-22 10:30:10     Paired card to a dummy box to prompt customer to contact us preferably before the account goes into balance.



2019-07-22 07:52:18     Sub declined again. Dummy CC added Payment method: Payment Card Payment type: MasterCard Name on card: Mr M Hitchcock Card number: **** **** **** 3232 Expiry date: 03/2022



2019-07-11 12:55:56     July sub declined Declined again - email to board Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2019-06-26 12:09:19     26/06/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210174151790, MANDATE NO 1089 £19.00



2019-06-10 15:36:57     June sub paid Your transaction was successful. Transaction information Transaction ID 58458157GD546450Y Date and time 10-Jun-2019 15:36:56 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £35.50 GBP



2019-05-28 19:30:38     28/05/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210174151790, MANDATE NO 1089 £19.00



2019-05-13 06:18:50     May sub paid Your transaction was successful. Transaction information Transaction ID 0UB18268E0910704K Date and time 13-May-2019 06:18:34 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £35.50 GBP



2019-04-26 14:07:27     26/04/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210174151790, MANDATE NO 1089 £19.00



2019-04-11 06:25:21     April sub paid Your transaction was successful. Transaction information Transaction ID 2JA73119X7344374M Date and time 11-Apr-2019 06:24:57 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £35.50 GBP



2019-04-02 15:32:59     Your transaction was successful. Transaction information Transaction ID 34L29743PK889712X Date and time 02-Apr-2019 15:32:40 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £120.00 GBP



2019-03-26 12:12:57     26/03/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210174151790, MANDATE NO 1089 £17.00



2019-03-12 08:53:58     March sub paid Your transaction was successful. Transaction information Transaction ID 6TU64041P38252602 Date and time 12-Mar-2019 09:53:35 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £33.50 GBP



2019-02-26 12:44:13     26/02/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210174151790, MANDATE NO 1089 £17.00



2019-02-11 12:10:21     February sub paid Your transaction was successful. Transaction information Transaction ID 0K601704BR333691B Date and time 11-Feb-2019 13:09:58 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £33.50 GBP



2019-01-29 18:45:56     28/01/19 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210174151790, MANDATE NO 1089 £17.00



2019-01-12 23:38:48     JANUARY SUB PAID Your transaction was successful. Transaction information Transaction ID 7S259001U6440441U Date and time 13-Jan-2019 00:38:13 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £33.50 GBP



2018-12-27 18:06:16     27/12/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210174151790, MANDATE NO 1089 £17.00



2018-12-17 06:28:21     December sub paid Your transaction was successful. Transaction information Transaction ID 62F815219E1777352 Date and time 17-Dec-2018 07:28:04 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £33.50 GBP



2018-11-26 09:57:27     26/11/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210174151790, MANDATE NO 1089 £17.00



2018-11-20 06:52:45     November sub paid Your transaction was successful. Transaction information Transaction ID 0MC33219KW739634J Date and time 20-Nov-2018 07:52:14 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £33.50 GBP



2018-10-28 21:14:30     26/10/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210174151790, MANDATE NO 1089 £ 17.00



2018-10-22 11:10:25     October sub paid Your transaction was successful. Transaction information Transaction ID 8H263676M1764672R Date and time 22-Oct-2018 11:10:11 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £33.50 GBP



2018-09-26 19:06:09     26/09/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210174151790, MANDATE NO 1089 £17.00



2018-09-21 11:32:11     September sub paid Your transaction was successful. Transaction information Transaction ID 7B887338DW960351X Date and time 21-Sep-2018 11:31:58 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £33.30 GBP



2018-08-29 07:22:27     29/08/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210174151790, MANDATE NO 1089 £19.63



2018-08-21 06:27:19     August sub paid Your transaction was successful. Transaction information Transaction ID 0ME85572LK7390150 Date and time 21-Aug-2018 06:27:00 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £33.50 GBP



2018-08-02 15:25:19     Customer's CC at Sky: Payment method: Payment Card Payment type: MasterCard Name on card: MR M Hitchcock Card number: **** **** **** 9414 Expiry date: 10/2019 Customer was paying £33.50 for Variety: TV £33.50 Variety £33.50 Total £33.50 August bill will be £16.89 From September bills will be £17.00 Added Santander DD: Payment method: Direct Debit Account holders name: MR M Hitchcock Account number: ****6038 Sort code: ****28 Admin done for monthly subs £33.50 5130 2444 6570 9414 10/19 281



2018-08-02 14:46:50     Offer for Santander conversion - £17pm for 18 months. I have removed Kids channels for a greater discount but if the customer complains reinstate as necessary. A one-off £10 admin fee applies next month. Calendar made.



2018-07-30 12:36:24     Latest bill 21 Jul – 20 Aug TV £33.50 Variety £33.50 Bill total £33.50 Payment received -£33.50 Payment received 21 Jul -£33.50



2018-07-30 12:36:11     Customer left a voicemail to say she is not receiving some channels. I have checked My Sky and the account seems to be ok. Called her back but couldn't get through. Will try again later. Patricia Mcenery +33296276191



2018-04-06 15:30:17     Your transaction was successful. Transaction information Transaction ID 0HE22177HP6640724 Date and time 06-Apr-2018 15:30:02 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9414 Total £120.00 GBP



2017-12-11 13:33:08     New CC details for monthly subs and host fee. 5130 2444 6570 9414 10/19 281



2017-11-14 13:21:01     BILLING Variety £32.00 Extra charges £0.30 Bill total £32.30 TOTAL DUE £32.30 Payment due by 21 November Payment type: MasterCard Name on card: Mr M Hitchcock Card number: **** **** **** 4279 Expiry date: 10/2017



2017-09-18 15:34:40     Client called with new CC details for monthly subs and host fee but they're the same CC details we have. She is waiting for a new CC from her bank. 5138 5241 9124 4279 10/17 731



2017-09-08 04:03:36     BILLING TOTAL DUE £32.30 Payment due by 21 September Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************4279 Expiry date: 10/2017



2017-04-08 14:19:10     host fee Your transaction was successful. Transaction information Transaction ID 7XU04966GJ192490L Date and time 08-Apr-2017 14:17:27 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX4279 Total £120.00 GBP



2016-03-30 21:50:21     Your transaction was successful. Transaction information Transaction ID 44T03567KT9369110 Date and time 30-Mar-2016 21:47:56 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX4279 Total £120.00 GBP



2016-03-21 09:17:25     Invoice 21 Mar 2016 Invoice Number: 8936 To: 527 939 748 end user skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2015-11-10 14:32:41     Paid OB £30 with c/c 4279 & added same for d/d



2015-03-17 23:39:18     2015 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 1SD06853U1253980T Date and time 18-Mar-2015 00:38:30 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX2717 Total £120.00 GB



2015-03-16 14:07:26     5132 6707 9046 2717 01/17 563 Invoice 16 Mar 2015 Invoice Number: 7260 To: 527 939 748 END USER skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2015-03-16 14:01:15     Sky TV Hide Billing Period Charges Variety 21 Mar - 20 Apr £28.00 Sky TV total: £28.00 Payment due on 21 Mar £28.00 Your current payment details Payment method: Direct Debit Account name: M HITCHCOCK Sort code: **-**-93 Account number: ******97



2015-02-17 11:28:52     Customer called up with new CC details for host. 5132 6707 9046 2717 01/17 563



2014-11-18 20:42:05     SKY CARD DEPOSIT TAKEN Your transaction was successful. Transaction information Transaction ID 68U41200K61345713 Date and time 18-Nov-2014 21:41:33 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX4653 Total £28.00 GBP



2014-11-18 20:38:52     Invoice 18 Nov 2014 Invoice Number: 6754 To: 527 939 748 END USER skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 SKY CARD DEPOSIT 28.00 28.00 Delete Edit Total £28.00



2014-11-07 14:18:26     527 939 748 take deposit £28 5132 6700 4376 4653 01/15 695 Wed, 19 November



2014-11-07 14:16:33     Variety 21 Oct - 20 Nov £28.00 Sky TV total: £28.00 Payment due on 21 Oct £28.00



2014-11-07 14:03:05     Customers CC details 5132 6700 4376 4653 01/15 695



2014-11-07 14:00:27     Your transaction was successful. Transaction information Transaction ID 1XB32922FT612510E Date and time 07-Nov-2014 14:58:26 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX4653 Total £120.00 GBP



2014-11-07 11:07:01     527 939 748 reorder this card if no word regarding host fee. customer has had months to pay this Mon, 10 November



2014-11-07 11:05:16     Emailed end user patricia.mc-enry@wanadoo.fr This account is still active on Variety bundle We have still not heard back from you regarding host fee for this card. I will have to cancel this account down today with immediate effect if we don't hear back from you today. This host fee is over due (April 2014) and viewing should not still be active with out this host fee been paid. Sorry for the inconvenience but we have given you months to get back to us.



2014-10-29 12:13:09     this customer called saying she had no idea the host was overdue it she is going to call next week when she gets her pension cheque in, i will put this in the calender to email her again if we havent heard by next friday



2014-10-29 11:25:56     hi patricia, i can confirm that i have paid your balance at sky for £28.50 with our company card and taken this amount from your german card ending 4653 for your viewing card 587 076 811. I checked your other viewing card 527 939 748 and there is no payment issues at sky, however i noticed that your annual host fee is extremely overdue, this was meant to be paid in april! Could you please provide payment details to get this paid? Kind Regards, Jeni



2014-10-29 11:21:59     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-10-29 11:17:55     Invoice 29 Oct 2014 Invoice Number: 6678 To: 527 939 748 END USER skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 ANNUAL HOST FEE 120.00 120.00 Delete Edit Total £120.00



2014-10-29 11:12:21     THIS CUSTOMER HAS HAD AN ACTIVE ACCOUNT SINCE 2013 WITHOUT PAYING A HOST SHE HAS JUST CALLED REGARDING HER OTHER CARD 587 076 811 AND ASKED ME TO CHECK IF THIS ONE WAS OK AND IT IS ALL ACTIVE I AM GOING TO TAKE HOST FEE NOW!!!!!!!!!!



2014-03-18 12:26:58     if customer returns host fee was due 30/06/2014



2013-06-27 11:04:00     Billing Period Charges Entertainment Extra 21 Jun - 20 Jul £26.00 Sky TV total: £26.00 Payment due on 21 Jun £26.00 Your bill is overdue. Please make a payment as soon as possible. Make a payment Direct Debit Reversal 24 Jun £26.00 Payment Received 21 Jun - £26.00 Account balance £26.00



2013-06-25 20:18:23     Direct Debit Reversal 24 Jun £26.00 We've requested payment from your bank 21 Jun - £26.00 Account balance £26.00



2013-04-13 07:58:21     INVOICE 2896 DELETED



2013-04-13 07:52:07     I MADE A NEW INVOICE LAST NIGHT FOR HOST FEE WITHOUT REALISING ONE WAS ALREADY MADE I WILL DELETE INVOICE 2896



2013-04-13 00:07:34     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 5X241354DL0739154 Date and time 13-Apr-2013 00:06:29 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1045 Total £120.00 GBP



2013-04-13 00:07:08     INVOICE FOR HOST FEE Invoice 13 Apr 2013 Invoice Number: 3013 To: Patricia Mcenery skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 527 939 748 120.00 120.00 Delete Edit Total £120.00 INVOICE BELOW IS FOR A NEW CARD SENT TO THIS CUSTOMER



2013-04-12 10:02:37     client provided cc for host 4751 2100 1050 1045 05/14 498



2013-04-11 15:34:11     Invoice 11 Apr 2013 Invoice Number: 3010 To: Patricia Ncenery skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 4 1.00 Sky Card 100.00 100.00 Delete Edit 22 1.00 Carriage 20.00 20.00 Delete Edit Total £120.00



2013-04-11 15:21:43     THIS CLIENT WANTS A NEW CARD SENT TO HER AS SHE DOESNT KNOW WHERE HER OTHER CARD CAME FROM SO WE NEED TO SEND A NEW CARD TO: PATRICIA McENRY 2 AVENUE D'BEAULIEU 22980 LANGUEDIAF FRANCE 033 296276191



2013-04-02 21:15:06     This card is all active on entertainment extra with dd details on acc. Pdd 21st of every month.



2013-03-16 10:20:10     16 Mar 2013 Invoice Number: 2896 To: 527 939 748 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Total £120.00



2012-05-30 12:03:30     HOST PAYMENT RECEIVED VIA BANK T/F



2012-05-21 14:06:56     customer called to say there will be a 2 week delay because she sent a euro cheque to her UK bank and it takes 2 weeks to clear



2012-05-05 13:00:28     customer sending cheque dont shut channels off



2012-05-03 12:17:55     client phoned in she has been away and just got back. She is going to transfer money into her UK account and then let us know when we can take the payment.



2012-04-30 09:54:49     SIF have no contact details please cancel acc



2012-04-07 13:45:20     Invoice 07 Apr 2012 Invoice Number: 1495 To: 527 939 748 skyinfrance@aol.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 527 939 748 100.00 100.00 Delete Edit Total £100.00



2012-02-27 17:46:37     OFFERS: £73.55 due for all months offers £1.23 due for first month £12.25 £11.07 due for final month c/c details and telephone nummer added to hollys offers



2012-02-27 17:40:32     seurity question updated, first street you lived on? main street



2011-10-22 19:39:46     Billing Period Charges Discounts Family Pack 21/10/11 - 20/11/11 £24.50 Viewing Subscription Discounted 21/10/11 - 17/11/11 £11.07 CR Sky TV total: £13.43 Payment due on 21/10/11 £13.43 Payment Received 21/10/11 £13.43CR no payments may-oct for offers



2011-04-21 15:50:46     Host fee taken rec 2143 (463774)



2011-04-21 12:54:17     called client and left message on answer machine



2011-04-19 10:12:19     client sending fax with c.c today



2011-04-19 10:00:56     Email to gmail to contact end user regarding host fee



2011-03-30 10:48:18     Host fee declined rec 2049 (463774)



2011-03-28 15:23:50     MY SKY Username MHITCHCOCK3 Reset password tracey12 Email mhitchcock@post.alderney.ws Date of birth 06/05/1974 Security question Mother's maiden name?Answer to security question tracey Active acc on family pack, DD details on acc (97) Pdd 21st of every month



2010-06-30 12:28:08     ** HOST FEE REC 9201 (3774) **



2010-06-30 11:45:41     sent royal mail to end user



2010-06-30 11:38:57     new card 527 939 748 Previous Card 234 482 917



2010-06-29 15:03:46     cc declined for host rec 9186 (463774)



2010-06-29 14:34:56     My address is: Patricia Mc Enery Beaulieu 22980 Languedias France Telephone: 33296276191 You can send it regular post so the amount will be 105 pounds as I add it.



2010-06-29 09:41:12     ♫ patricia.mc-enry@wanadoo.fr



2010-06-29 09:22:29     client will send a cheque as she has no c.c patricia.mc-enry@wanadoo 0033 296 276 191



2010-06-25 14:08:59     chased up in despatch



2010-06-18 10:06:18     Address changed from 10 flakefield east kilbride,G74 1PF,new card ordered



2009-07-24 14:45:03     sent to sky in france



2009-07-24 14:42:15     card active on family pack



2009-04-21 14:31:39     NEW P4 VC NO. 382 462 257



2005-10-21 10:20:33     CUST D/D DETAILS ADDED TO ACC VIA FAX -18/10/05



2005-09-28 15:11:29     CARD NOT SOLD (D/D 23/8/05)



2005-09-27 14:03:12     CARD NOT SOLD (D/D 23/8/05)