Transactions

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Contract Number 210173767810
Card Number 527 899 264
MultiRoom Number
First NameMISS KAREN
Last NameWOODS
AddressMINFFORDD GALCE
AddressVenelle De Simon
AddressAlderney
Town / CityCHANNEL ISLANDS
PostcodeGY9 3TN
Telephone0208 6022021
Maiden NameBROWN
Sky PasswordSKY
Date of Birth1978-01-01 00:00:00
e-Mailk.woods@post.alderney.ws
Sky Card Number527 899 264
Prev Sky Card Number508 768 629
Host Fee Paid2014-04-03 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2005-10-03 13:47:06
Modification Date2014-11-28 11:36:35
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameKARENWOODS4
MySky Passwordbrown12
Contract StatusOutstanding Balance



2014-11-28 11:36:34     Statement date: 12 November 2014 Print PDF Important information about your account Payment on your account is overdue For uninterrupted TV viewing, please pay £98.89 and then update your payment method. Sky TV £98.39



2014-11-10 11:35:05     Sky TV Show£23.61 Additional Charges Show£0.50 Payment due on 26 Oct £24.11 Payment Received 26 Oct - £24.11 Account balance £0.00



2014-11-08 10:19:32     Added 527 899 264 - make sure account has gone in to balance and payment HAS NOT gone through on customer cc on Fri 28 Nov 2014 at 12:00. Undo



2014-11-08 10:14:19     CAROL SAYS TO NOT CANCEL AND JUST LET THE CARD GO IN TO A BALANCE AS WE WOULDN'T HAVE BEEN ABLE TO USE IT ANYWAY



2014-11-07 11:33:00     Changed payment details to dummy CC due to below note. 5118 4420 3741 9415 01/16 335



2014-11-07 11:25:01     skyineurope@aol.com Attachments10:23 (47 minutes ago) Reply to me HI Client wanted sky until the 28th nov. Can you sort this please? Terri SKY IN EUROPE (Sky in France) Account was reinstated today on 07/11/2014 due to earlier mix up with emails. Need to cancel again today so that viewing will go off on 08/12/2014 Also need to add dummy CC to avoid customer receiving bill of £98.89 on the 26th of November. Added calendar to cancel tomorrow.



2014-10-06 11:52:28     527 899 264 check account has cancelled down as customer requested. if so refund the deposit Mon, 10 November



2014-10-06 11:46:28     CANCELLED ACCOUNT 31 DAYS NOTICE (6 NOV) . Last bill 26 OCT £24.11 Client is leaving France on 27 November can you cancel the contract with 30 days notice and arrange the deposit refund upon cancellation.



2014-08-25 11:39:38     PAID OSB AND ADDED SAME 4561 8899 5983 1958 03.16 579



2014-08-25 10:43:53     OSB £57.50



2014-08-25 09:34:19     SIF EMAILED IN - OSM CALL TO UPGRADE BILLING IS ALL FINE, EMAILED TO ASK WHAT CHANNEL THEY ARE GETTING THIS MESSAGE ON Any changes you have made to your account will be reflected in this bill Payment due date changed Your payment due date has changed from the 30th to the 16th of the month. As a result, your bill now covers a different bill period and may be higher than usual. The following bill will return to the original amount. Changes to your subscription may show products appearing multiple times on your bill; some of these entries may be credits to your account. Look closely at the billing dates for each product to confirm how you are being charged. Any changes you have made to your account will be reflected in your next bill Product change 22 Aug: upgraded to Original with Sports This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill.



2014-04-03 14:39:04     Your transaction was successful. Transaction information Transaction ID 6AV65639ST4084532 . Date and time 03-Apr-2014 14:38:37 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX3997 . Total £120.00 GBP



2014-03-25 12:03:29     CC details 4561 8899 4639 3997 09/14 737 Invoice 25 Mar 2014 Invoice Number: 5504 To: 527 899 264 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-06-27 15:33:18     Your transaction was successful. Transaction information Transaction ID 6NA57683AL669345X . Date and time 27-Jun-2013 15:30:05 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX3997 . Total £55.00 GBP



2013-06-27 15:29:32     Invoice 27 Jun 2013 Invoice Number: 3604 To: 527 899 264 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 55.00 55.00 Delete Edit Total £55.00



2013-06-27 15:24:41     4561 8899 4639 3997 09/14 737



2013-06-27 15:23:57     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************3997 Expiry date: 09/2014



2013-06-27 15:22:20     Billing Period Charges Entertainment Extra with Sports and Movies 26 Jun - 25 Jul £54.50 Yours at no extra cost Sky TV total: £54.50 Additional Charges Show£0.50 Payment due on 26 Jun £55.00 Payment Received 26 Jun - £55.00 Account balance £0.0



2013-04-18 16:04:28     I HAVE REFUNDED THIS CUSTOMER Related Transaction Date Type Status Details Gross Fee Net 18 Apr 2013 Refund Completed ... -£120.00 GBP £3.68 GBP -£116.32 GBP



2013-04-18 15:26:47     THIS CUSTOMER ONLY HAS ONE CARD THIS CARD THIS CUSTOMERS CC HAS BEEN USED FOR HOST FEE FOR CARD 527 899 090 SIF EMAILED US LAST YEAR TO SAY THAT THIS CUSTOMER HAD TWO CARDS THAT IS NOT CORRECT A REFUND OF £120.00 WILL NEED TO BE DONE BACK ONTO CC 3997



2013-04-07 19:58:33     THIS CUSTOMER HAS 2 CARDS OTHER CARD 527 899 090



2013-04-01 22:33:15     HOST FEE PAID our transaction was successful. Transaction information Transaction ID 4WC97457RB233470C Date and time 01-Apr-2013 22:32:43 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3997 Total £120.00 GBP



2013-04-01 22:28:03     Invoice 01 Apr 2013 Invoice Number: 2978 To: 527 899 264 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2012-10-05 14:52:22     paid off osb with cc 3997 and added same



2012-10-05 14:45:49     osb £55.00



2012-05-04 12:30:32     Hi Terri , I have went through every payment from 27/04/2012 and this payment was only taken once for invoice 1467. However i know where the problem is now and i have copied previous emails. Hi Terri, sent on 30/04/2012 Just to confirm , have both cards to be paid for with c/c ending 1948 ? Sky card 527 899 264 invoice 1467 is paid for at sky with c/c 1948. Sky card 527 899 090 invoice 1474 , this card is paid for at sky with c/c 1825. I have checked and both sky cards are active. Sorry to be a pest Terri but i don't want to get this wrong. Regards, Carol HI Yes both to be paid for with sent 30/04/2012 4561 4096 7792 1948 09.12 470 Terri I have therefore paid both cards, invoices 1467 and 1474 with this clients c/c card , are you saying this is wrong and this client only has one card ? Please advise, Regards, Carol



2012-05-04 09:19:33     Hi Terri, I have had a look at this account and i can only see one payment for host. £100.00 was taken by us on 30/04/2012 and the only other payment was to pay a balance to sky for £52.50 on 12/03/2012. Can you ask your customer to send confirmation and i will get Chris to check details with paypal, on our system there is definitely only one payment. Regards, Carol



2012-05-04 09:19:15     Hi Terry, with reference to the emails below. We just had a look at our bank statements and our annual host fee of 100Pounds for SKY was taken twice from our account. Could you please help us get this money back?? Thank you Louise Coetzee



2012-04-30 14:39:30     INVOICE 1467 PAID Transaction confirmationHelp with this page .Your transaction was successful. Transaction information Transaction ID 0XE15661CC7204845 . Date and time 30-Apr-2012 14:38:58 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX1948 . Total £100.00 GBP



2012-04-30 13:54:06     Sky TV £52.00 Billing Period Charges Discounts Sky+ Subscription 26/04/12 - 25/05/12 £0.00 Entertainment Extra with Sports and Movies 26/04/12 - 25/05/12 £52.00 Sky TV total: £52.00 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 26/04/12 - 26/04/12 £0.50 Additional Charges total: £0.50 Payment due on 26/04/12 £52.50 Payment Received 23/04/12 £52.50 CR Account balance £0.00 Your current payment details Your current payment details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: ************1948 Expiry Date: 09/2012 Payment Due Date: 26th of each month



2012-04-07 10:33:20     Invoice 07 Apr 2012 Invoice Number: 1467 To: 527 899 264 skyinfrance@aol.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 527 899 264 100.00 100.00 Delete Edit Total £100.00



2012-03-12 09:42:26     Paid off OSB £52.50 with customers cc (921948) added details for monthly bills



2012-02-03 09:11:29     SIF HAD EMAILED AS CUSTOMERS SUBS HAD NOT BEEN TAKEN FROM HER C/C , MYSKY SHOWS D/D DECLINED FORWARDED THIS INFO TO SIF



2012-02-03 09:09:10     Payment on your account is overdue Please check that your payment details are correct. Amend your card or bank account details if they have changed since you set up your account. You can also clear the outstanding balance on your account with a one-off payment. Further information If you have cleared your outstanding balance, please ignore this message. Understanding your bill A change to your TV pack You have been moved to our new Entertainment Extra pack. Don't worry, the channels you receive won't be affected and you may even receive some extra channels for no additional cost. Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £52.00 Billing Period Charges Discounts Sky+ Subscription 26/01/12 - 25/02/12 £0.00 Entertainment Extra with Sports and Movies 26/01/12 - 25/02/12 £52.00 Sky TV total: £52.00 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 26/01/12 - 26/01/12 £0.50 Additional Charges total: £0.50 Payment due on 26/01/12 £52.50 Your bill is overdue. Please make a payment as soon as possible. Make a payment Credit Card Declined 24/01/12 £52.50 CR Payment Received 23/01/12 £52.50 CR Account balance £52.50



2011-05-09 10:00:33     Host fee taken rec 2330 (591375)



2010-09-10 14:12:15     Added customers cc details to acc (591375) OSB £49 will be added to next months bill. Account has been reinstated.



2010-09-10 14:06:03     MY SKY Username KARENWOODS4 Password brown12 Email k.woods@post.alderney.ws Date of birth 01/01/1978 Security question Mother's maiden Answer to security question brown



2010-06-24 10:45:46     FedEx. Your tracking number: 793666416202



2010-06-24 10:42:33     new 527 899 264 Previous Card 232 419 937



2010-06-22 11:58:29     £120.00 TAKEN FOR NEW CARD AND POSTAGE REC 9114



2010-06-22 11:44:31     send card to RUDI 3 Rue Jean Moulin Les Clos des Verderelles A1.B Bourgoin-Jallieu 38300



2010-06-19 12:01:44     reordered card jeni



2009-10-20 10:10:59     NEW P4 CARD 508 768 629 OLD - 232 419 937



2008-11-04 09:43:42     * * HOST FEE BEEN PAID 14.03.08 RECEIPT 1135 * *



2008-03-12 09:03:53     added c.c/c1948 added sky+ facility upgraded to full pack paired card pin 9937



2008-02-12 10:16:34     PAID OSB £108.50. ACC TO BE ACTIVATED



2007-07-23 09:25:17     The address on this account is wrong, sky will not allow access to the account



2007-07-23 09:25:14     OSB OF £108.50 ON ACC, ACC BLOCKED DUE TO OSB.



2007-05-26 10:39:25     Outstanding Balance of £108.50



2005-09-28 15:11:18     CARD NOT SOLD (D/D 26TH).



2005-09-27 14:03:04     CARD NOT SOLD (D/D 26TH).