DataTable with default features
| Contract Number | 210174508247 |
| Card Number | 561 201 211 |
| MultiRoom Number | |
| First Name | MR David |
| Last Name | SULLIVAN |
| Address | 449D The Chase |
| Address | |
| Address | Wickford |
| Town / City | ESSEX |
| Postcode | SS12 9EX |
| Telephone | 0208 6159875 |
| Maiden Name | Bell |
| Sky Password | DAVE |
| Date of Birth | 1962-03-20 00:00:00 |
| dsullivan@post.alderney.ws | |
| Sky Card Number | 561 201 211 |
| Prev Sky Card Number | 501 570 667 |
| Host Fee Paid | 2012-12-22 00:00:00 |
| Host Fee Due | 2000-01-01 00:00:00 |
| Create Date | 2005-10-03 13:47:06 |
| Modification Date | 2015-04-09 11:34:12 |
| Multi Room Card 1 | |
| Multi Room Card 1 Notes | |
| Multi Room Card 2 | |
| Multi Room Card 2 Notes | |
| Multi Room Card 3 | |
| Multi Room Card 3 Notes | |
| Multi Room Card 4 | |
| Multi Room Card 5 Notes | |
| Setanta Acct Number | |
| MySky Username | dsullivan25 |
| MySky Password | freestyle |
| Contract Status | Viewing Abroad |
| 2015-04-09 11:34:14 Account's VA now. |
| 2015-03-27 13:38:29 Resent the card again... |
| 2015-03-20 13:49:07 Sky have resent the card today, might need to call for credit when it arrives since that's two weeks without it but the account is being charged. |
| 2015-03-13 15:50:53 Reinstated on Original and reordered card, cleared balance for free. Dummy DD : 08 71 99, 34429728 |
| 2013-10-10 11:44:38 host fee due date was 08-03-2014 |
| 2013-10-10 11:32:45 This is your final bill for Sky TV because you have removed it from your subscription You may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance). Help understanding my bill Product changes 24 May: removed Entertainment Extra with Sports and Movies 24 May: removed Sky+ Subscription 24 May: removed Sky+HD Pack We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Sky TV Hide£65.75 Billing Period Charges Entertainment Extra with Sports and Movies HD 25 Apr - 24 May £65.75 Yours at no extra cost Sky TV total: £65.75 Additional Charges Show£0.50 Payment due on 25 Apr £66.25 Payment Received 25 Apr - £66.25 Credit Card Declined 26 Apr £66.25 Account balance £66.25 |
| 2012-12-22 10:57:37 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 4UL043677H704902U . Date and time 22-Dec-2012 11:57:15 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX1024 . Total £100.00 GBP |
| 2012-12-19 16:18:26 Invoice 19 Dec 2012 Invoice Number: 2655 To: 561 201 211 JOSE SOTTO skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 561 201 211 100.00 100.00 Delete Edit Total £100.00 |
| 2012-12-19 16:16:00 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************1024 Expiry date: 06/2014 |
| 2012-07-17 17:19:50 Rahul : David, I have send the signals to the box you should receive the programs within 2 minutes to 4 hours. You: ok so all viewing should be back on ? Rahul : Yes it will be available 2 minutes to 4 hours. |
| 2012-07-16 11:35:42 paid off OSB andf added cust cc details to acc. All viewing should be back on now. 4658 6700 0858 1024 exp 6/14 cvc 705 |
| 2012-07-16 10:55:37 OSB £63.75 ON THIS ACC ADVISED JOSE SOTO |
| 2012-03-08 17:25:38 paired to R003.047.28.00p 4F31A2 03333 31842 and added hd mix |
| 2012-03-08 17:06:00 i have added new customers cc to this account and upgraded to skyworld cc 9018 tried to pair but box is on another account and needs overwritten, also need to upgrade to hd once box is paired |
| 2012-03-08 17:04:29 Alistair: Hello, you're chatting with Alistair, a Sky advisor, may I take your name please? You: mr d sullivan Alistair: Hi Mr Sullivan Alistair: How are you doing? You: i would like to pair my card to my new box Alistair: One moment please. Alistair: Well, what I'm doing right now is I'm transferring this chat to one of my colleagues from the Specialised Department who will assist you with your queries about pairing your card to your new box. Alistair: Is that fine? You: ok i appreciate that Alistair: Just to let you know, there is a short survey to express your views and thoughts on the service you have received today. This can be completed by clicking the ?End Chat? button after you come to the end of this chat with me. Alistair: One moment please while I transfer you to them. Please wait while I transfer the chat to a Sky Advisor who can help you. You are now connected with Navinash. Navinash: I see that you were chatting with one of my colleague. Please give me a minute while I go through the chat to identify the query. Navinash: Hi Joanne Navinash: Thank you for waiting. Navinash: I understand that you want to repair the viewing card to your new sky box. Navinash: I'll certainly help you with that. Navinash: To repair the card, I need to access your account. Navinash: To access the account details, I will need to go through some security questions with you. Is that ok? You: who is joanne? Navinash: *Sorry, Hi Mr Sullivan You: hi, yes thats ok Navinash: Thank you. Navinash: Please confirm the full name/surname for the account along with the home address including postcode. You: mr d sullivan 449d the chase wickford essex ss129ex Navinash: Thank you. Navinash: One moment please, I'm checking for your account details. Navinash: I see that there is someone else named as the account holder for this account. Can you confirm the account holders name please? You: the account holder is mr d sullivan which is me... Navinash: Alright! Navinash: Thank you. Navinash: Please confirm the first & second characters from the password set up on the Sky account. Please do not supply your password in full. Please also confirm the e-mail address for the account. You: da Navinash: Thank you. Navinash: Please also confirm the e-mail address for the account. You: dsullivan@post.alderney.ws Navinash: Thank you. Navinash: I am accessing your account, one moment please. You: i hope you are on the right account... Navinash: Whilst I access your account, may I take the viewing card, version, model and the Serial number please? You: shal i give u my card number Navinash: Do you mean the credit card number? You: no viewing card number Navinash: Yes please. You: 561 201 211 Navinash: Thank you. Navinash: I've got your account details. Please also provide me the box's version, model and the Serial number? You: model R003.047.28.00p version 4F31A2 serial 03333 31842 Navinash: Thank you. Navinash: Can I ask what type of box you want to repair the card, is that a Standard, Sky+ or Sky+HD? You: hd Navinash: Thank you. Navinash: I can see that the system says that the box has been used by a customer before. May I know if you want to swap the current Digibox to a HD box? You: i have purchased the box from a friend, could this be why? Navinash: The HD box should be added to your account to repair the card, the system will not allow us to repair since the box already been registered with an account. You: are you able to overwrite the box onto my account? Navinash: I'm sorry we do not have an access to do over the chat. Please call our dedicated team on 08442 41 41 41, they have an access to add the box to your account. Navinash: The dedicated team will be able to overwrite the box and the card for you. |
| 2012-03-06 17:34:49 Card sent to Steve Patmore to sell |
| 2012-03-06 09:26:44 NEW CARD ARRIVED 561 201 211 , CARD FOR RESALE |
| 2012-03-06 09:25:40 Understanding your bill Any changes you have made to your account will be reflected in your next bill Thank you for adding Sky TV to your subscription You are charged from when your product is installed or activated, or your subscription begins. Product change(s): 29/02/12: added Entertainment Extra with Sports and Movies This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. Amount owing from last bill £0.00 Payment due on 25/02/12 £0.00 |
| 2012-02-29 17:14:28 set up dummy cc 2553 and had card finally sent out |
| 2012-02-29 17:13:42 Bikram: Hello, you're chatting with Bikram, a Sky advisor, may I take your name please? You: hi its mr d sullivan, i have ordered a new viewing card to be sent out to me and on two occassions i have been told it would be sent, however after nearly a month of waiting i havent received it, if the viewing card isnt sent out i would like to cancel my account please as it is rediculous You: sorry nearly 2 months Bikram: I'm sorry to hear that. Bikram: Mr. Sullivan, I'll do everything possible to sort this out for you. Bikram: To access the account details, I will need to go through some security questions with you. Is that ok? Bikram: I haven't heard from you for a while. Are you still there? You: yes Bikram: To access the account details, I will need to go through some security questions with you. Is that ok? You: yes Bikram: Are you the account holder? You: yes Bikram: May I have your address with the post code please? You: 449d the chase wickford essex ss129ex You: ? Bikram: Thank you. You: hello Bikram: Yes, I am here. Bikram: Let me check the details for you. Bikram: The system is running slow. Please give me 2 minutes. Bikram: It may take some time. Please stay connected in chat. Bikram: Unfortunately at the moment, the system is gone down. So we are not able to pull up your account details. You: theres a suprise! Bikram: I would appreciate if you can get back to us within 1 hour. Bikram: We will be able to access the account. Bikram: Then the issue will be sorted out. Bikram: I wish I would have done it for you at this momont. You: i will definately be getting back to you to cancel the account, why should one person have to wait 2months for a viewing card ?!?! Bikram: However this is a system error. You: its always a system error Bikram: I apologize for the inconvenience. Bikram: Please stay conneced. Bikram: My manager will take over the chat. He will assist you further. Bikram: I really value your patience and time. Phebe: Hi. You: hi Phebe: I am Phebe a floor supervisor, let me go through the chat please give 2 minutes. You: ok Phebe: Thank you Phebe: My apologies for the delay. Phebe: There was a system error. Phebe: Let me check the details now Phebe: Mr Sullivan, can you help me with your sky account number? You: 210174508247 Phebe: So that I can make sure that I am on the right account. Phebe: Thank you Phebe: Give me couple more minutes Phebe: Can you please confirm the First two characters from the password set up on the Sky account. Please do not supply your password in full and also its not the on line password . Also confirm the e-mail address for the account? You: da You: dsullivan@post.alderney.ws Phebe: Thank you for the details. There may be a problem communicating with Bikram. Please wait while your chat is transferred to another Sky Advisor. You are now connected with Brinda . Brinda : I see that you were chatting with one of my colleague. Please give me a minute while I go through the chat to identify the query. Brinda : Hello Sullivan, I can understand your query, I'm really sorry for the inconvenience you are facing. Brinda : I'll access your account and I'll do everything possible to sort this out for you. Brinda : Please give me a minute. Brinda : Thanks for your patience. You: i simply do not have time for this i came on this chat expecting it to last 15mins maximum Brinda : Sullivan, I have checked that on your account. Brinda : I can see that your account don't have a direct debit detail which restricts the system from replacing your viewing card and reinstate. Brinda : I suggest you to set up the direct debit immediately so that I can send you the card through a special delivery. You: and it takes two months to identify this? Brinda : I'm sorry, on |
| 2012-02-01 14:18:46 Bipin: Mr Sullivan, as I have checked the account and due some system error the account is not been activated on 27/12/2011 and the viewing card is not been sent out. Bipin: I do apologise for all the inconvenience caused to you. Bipin: However, I will sent the details to the relevant team to get this error sorted as I understand your concern. Bipin: And the team will get this sorted for you within next 3-5 working days be rest assured about the same. |
| 2012-02-01 12:56:10 spoke on mysky to chase up card again but the sky advisor said account was not active |
| 2012-01-27 17:39:32 Waseem: Mr. Sullivan, thank you for your patience... Waseem: I apologize for the inconvenience caused... Waseem: I'm trying to order the card, however, due to the technical error, the system is not accepting the order.. Waseem: I request you to pleas get back to us after a while.. |
| 2011-12-22 10:30:22 card reordered online, didn't need male to do task |
| 2011-12-22 10:25:19 New Address is 449d The Chase, Wickford, Essex. SS12 9EX |
| 2011-12-15 16:11:41 payed off osb with customers cc (1181) put note to gmail for male to reorder card |
| 2011-10-19 12:09:07 no offers as OSB £52.50 |
| 2011-10-19 12:05:55 my sky dsullivan25 p/w freestyle sec.quest. where mother born? answ. Glasgow dsullivan@post.alderney.ws |
| 2011-01-31 10:34:15 Admin taken rec 1610 (481181) |
| 2011-01-31 10:30:45 RESENT SIGNALS NO PROBLEMS AT SKY |
| 2009-01-09 12:38:36 SIGNAL RESENT (NO ACCOUNT PROBLEMS) |
| 2009-01-09 11:38:24 OLD ADDRESS 4G OMEGA HOUSE RODING LANE NORTH WOODFORD GREEN ESSEX IG8 8ND |
| 2009-01-09 11:37:45 OLD ADDRESS |
| 2008-09-26 15:32:55 PAID OB £97.55 WITH 078028 & ADDED THE SAME FOR D/D. CHANGED ADDRESS - 2 Vicarage Gardens Egloshale Wadebridge Cornwall PL27 6AQ |
| 2006-06-16 09:24:54 Added cust CC to ACC. |
| 2005-09-28 15:10:55 2/9/05 SOLD, switched on, repaired 9F0804/0070251756 and upgraded to full pack 1A. CUST C/C DETAILS SENT DIRECT 5/9/05. |
| 2005-09-27 14:02:52 2/9/05 SOLD, switched on, repaired 9F0804/0070251756 and upgraded to full pack 1A. CUST C/C DETAILS SENT DIRECT 5/9/05. |