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Contract Number 210169648388
Card Number 510 034 689
MultiRoom Number
First NameMR HARRY/charlotte
Last NameSTEPHENS
Address5098 fanton avenue
Address
Addresswickford
Town / Cityessex
Postcodess129lf
Telephone0208 4134323
Maiden Namegunn
Sky Passwordsky123
Date of Birth1962-10-24 00:00:00
e-Mailharry.stephens12@post.alderney.w
Sky Card Number510 034 689
Prev Sky Card Number225 699 156
Host Fee Paid2014-08-01 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2005-10-03 13:47:06
Modification Date2014-12-06 11:39:55
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernameharry.stephens12
MySky Passwordstrawberry
Contract StatusOutstanding Balance



2016-01-15 11:18:49     Customer just emailed in to cancel acc. I have advised there is an outstanding balance that needs to be cleared before we can action the cancellation. Awaiting her reply



2014-12-06 11:38:00     Hi Harry Your Sky account is currently suspended. Restore now to continue using your services. OSB Pay £28.50



2014-10-03 12:32:49     this account is only on variety, just needs reordered



2014-10-03 12:31:50     added dummy cc Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************5578 Expiry date: 04/2017 acc still needs downgraded and reordered



2014-10-03 12:26:43     i have changed address (old address 10 flakefeild east kilbride g741pf) i stupidly said everything was working when she asked so will need to wait and reorder tomorrow



2014-10-03 08:22:21     PAYMENT DETAILS ON THIS ACCOUNT Your current payment details Payment method: Direct Debit Account name: Mr H Stephens Sort code: **-**-74 Account number: ******61



2014-10-02 22:43:43     ALSO ADD DUMMY CC AND DG TO ORIGINAL



2014-10-02 22:41:36     CARD NEEDS REORDERED AND ADDRESS CHANGED UNABLE TO DO HOME MOVE ONLINE



2014-10-02 22:39:20     Variety 23 Sep - 22 Oct £28.00



2014-10-02 15:30:28     THIS CARD IS FAULTY



2014-10-02 15:30:17     CUSTOMER HAS GOT NEW CARD 612 554 584



2014-09-30 10:54:27     CUSTOMER GOT NEW BOX AS SHE THOUGHT HER OLD BOX WAS FAULTY SHE HAS LEFT A MESSAGE TO SAY HER CARD MUST BE FAULTY I HAVE TRIED TO CALL HER



2014-09-15 22:12:13     NEW SKY HD BOX PAID FOR ANDY TO CALL CUSTOMER TO DELIVER BOX Your transaction was successful. Transaction information Transaction ID 4SC20245E02121339 Date and time 15-Sep-2014 21:32:46 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2586 Total



2014-09-15 22:01:47     Invoice 15 Sep 2014 Invoice Number: 6463 To: 510 034 689 Margaret Siddall skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 One sky HD box 150.00 150.00 Delete Edit Total £150.00



2014-09-15 13:27:37     CUSTOMER WANTS NEW BOX - SHE IS CALLING US BACK WITH PAYMENT DETAILS



2014-08-01 12:31:49     Your transaction was successful. Transaction information Transaction ID 5AR043556Y3190132 . Date and time 01-Aug-2014 12:24:29 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX2586 . Total £120.00 GBP



2014-07-28 20:47:40     Current billPrevious billsCharges on next bill Statement date: 09 July 2014 Print PDF Sky TV Show£27.00 Payment due on 23 Jul £27.00 We've requested payment from your bank 23 Jul - £27.00



2014-07-28 20:47:28     Invoice 28 Jul 2014 Invoice Number: 6204 To: 510 034 689 Tom Anderson skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-04-17 15:45:41     Hi, I am unable to check further back than may 2013 is it is over a year ago. from may 2013 until now you have paid the exact same amount every month. The only difference being that your bill has been increased by £00.50 as sky increased their prices last year. You were paying 26.50 every month and you are now paying £27.00. On the 23rd December you paid £27 to sky and £27 to us as we recently had had to take 1 months deposit from all accounts due to customers leaving accounts with balances leading to us having problems such as debt collectors. There was an email sent out at the time but i apologise if you did not receive it. This will be returned to you when you cancel down your account with no balance left at sky. With regards to 18th sept £65.50, this has not been taken by sky, what is the reference on the statement? I suggest you call your bank regarding this one because it hasnt been taken by either our company or from sky. Other than that there is nothing untoward with your monthly payments. Regards, Jeni



2013-12-23 11:21:23     Your transaction was successful. Transaction information Transaction ID 742187879Y303300H Date and time 23-Dec-2013 12:10:37 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2586 Total £27.00 GBP



2013-12-23 11:17:21     Invoice 23 Dec 2013 Invoice Number: 4871 To: 510 034 689 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 27.00 27.00 Delete Edit Total £27.00



2013-12-23 11:14:13     Sky TV Show £27.00 Payment due on 23 Dec £27.00 We've requested payment from your bank 23 Dec - £27.00 Account balance £0.00



2013-09-29 09:27:08     Paid OB of £27.50 and reactivated acc



2013-09-29 09:17:06     4988241407702586 02/15 075 089074 72090161



2013-09-28 18:45:52     CUSTOMER LEFT VOICEMAIL SHE HAS NO CHANNELS MESSAGE CALL TO UPGRADE NO BILLING ISSUES ?? va ny changes you have made to your account will be reflected in this bill This is your final bill for Sky TV because you have removed it from your subscription You may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance). Help understanding my bill Product changes 22 Oct: removed Entertainment Extra 22 Oct: removed Sky+ Subscription



2013-08-11 08:51:47     I HAVE DELETED INVOICE AS CUSTOMER PAID CHRIS CASH



2013-08-11 08:13:27     Client paid host fee cash 100 euros



2013-08-10 11:46:59     Hello, We sent you Invoice Number 3887 regarding the annual host fee for your sky card. Please pay this as soon as possible to avoid viewing interruption or get in touch with credit card details and we can take the payment manually. Regards Charlotte



2013-08-06 16:47:04     sent invoice to end user for host



2013-08-06 16:42:21     Invoice 06 Aug 2013 Invoice Number: 3887 To: 510 034 689 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-08-06 16:41:40     Billing Period Charges Entertainment Extra 23 Jul - 22 Aug £26.00 Yours at no extra cost Sky TV total: £26.00 Additional Charges Show£0.50 Payment due on 23 Jul £26.50 Payment Received 23 Jul - £26.50 Account balance £0.00



2013-08-06 16:40:59     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************1696 Expiry date: 01/2015



2013-02-14 12:41:12     HD REMOVED AND ACCOUNT CREDITED FOR THE AMOUNT £41



2013-02-14 10:07:37     tried to remove hd but it is a 12 month contract and jamie only added it october 2012



2013-02-13 16:52:08     customer called questionning bill so had to make mysky and then call them back to explain all prices from october onwards, she wants hd channels removed as she never asked for them



2013-02-13 16:22:26     mysky created see below



2012-10-17 09:32:20     Paired to new HD box HD facility added



2012-10-16 15:52:46     Host fee paid cash



2012-10-16 15:52:01     Client is Margaret. Margaret@daveshelpline.com 0034617239549



2012-10-11 11:10:09     client phoned looking for chirs aboout cc details, 9529614801 617239549 (mobile)



2012-10-10 16:43:48     wouldnt let me pair to box needs a male to do task



2009-11-10 10:10:27     P4 card arrived 510 034 689. Says it replaces 507 856 540 which must be the one that went missing



2009-11-06 13:57:13     Client is going away for 2 months on Wed 11/11/09



2009-11-06 13:53:19     Sky can't send a signal to this card. Sending new card today special Delivery



2009-10-05 10:20:39     Changed address from 9H THE LOANS, RODING LANE NORTH WOODFORD GREEN ESSEX IG8 8NR



2009-10-05 10:14:51     Customer will pick card up from Steve when it arrives.



2009-10-05 10:14:18     Customer is Margaret 0034952961480 0034617239549 margarets@daveshelpline.com



2009-09-24 12:07:02     PHONE CALL RECEIVED FROM ANGELA SHE WILL EMAIL US CUSTOMERS DETAILS FOR NEW CARD



2005-09-28 15:10:24     24/12/04; Repaired to 0f0210 0029086053.19/1/05; Switched on - issued duplicate. SOLD 24/12/04.4/2/05:Switched on - issued duplicate.



2005-09-27 14:02:36     24/12/04; Repaired to 0f0210 0029086053.19/1/05; Switched on - issued duplicate. SOLD 24/12/04.4/2/05:Switched on - issued duplicate.